Herrell Plumbing

Mel S.

Have had two after hours plumbing incidents in a house we bought within a short period of time. Both times Herrell Plumbing called us back within 15 minutes . One emergency ( broken bath pipe at 9pm) we were able to solve ourselves. The other ( a back up) was taken care of quickly and for the amount estimated on the phone. Here's what you'll like: they answer their phone, they come when they say they are going to come, they call when they are on their way, they are professional, they do a good job. The regular hours staff even checked back in with us the morning following our burst bathroom pipe to make sure all was well. Seriously, I'm a fan.

Xyz Y.

Schedule an appointment over an hour late and I call customer service to inquire on the delay. And response was just sit and wait.

Erick A.

This is a mixed review. I've used Herrell Plumbing twice within a two month period for separate issues at the same address. To spare you the details I'll sum it up by saying that the techs they send out are great, they do their job quick, and diagnose issues rather quickly. The cost of this service is always something people are going to hate, but saving me a day of wasting time and playing with dirty sewage/pipe snakes is worth the $200 to resolve a clogged main drain. You can never expect a plumber to fix a hole which they will more than likely make to find a leak ( expect to call a handyman or repair the drywall yourself ). But the weak leg I've found to be with dealing with Herrell Plumbing is the ladies in the offices. Anything aside from scheduling a technician is beyond their capabilities. During my first call ( after finding them here on yelp ) and not wanting to deal with Emerald Plumbing from seeing them work on several projects, I called them up and scheduled a visit due to a clogged drainage system. Specifying that I would give a Credit Card number to confirm the appointment but that I would be in the same day to drop off payment in the form of a check to have it drafted directly from my bank account for these types of issues. The technician showed up and handled the clog within 30 minutes of arriving and was cool enough to call me giving me a heads up about what had gone on. I showed up to their offices as promised and dropped off a check to a woman working the office who didn't seem to know what property I was talking about. 3 weeks later and after noticing multiple attempts to collect the fee from my credit card I called up their offices but was told I needed to make payment. At this point I'm worried because ( who did I give my check to ? ). Turns out when I show up to their offices and speak to whoever I was able to find in one of the cubicles she's told that """"oh here it is in the file, we JUST received it"""". Happy with their service at the house and having now a leakage issue with some plumbing I called them back up, after dealing with the technician they sent this time I was happy the issue was being diagnosed effectively. Unfortunately during a few call backs from myself requesting more info regarding a repair estimate, current charges, and more information regarding the issue I was told to hold and wait for a call """" I'll call you back shortly"""". Well a day and a half later no call, so I called up the tech directly and dealt with him like I should have from the beginning. My advice, if you have specific payment requirements make sure to be clear and specific about your intent with the office staff. If you need to request more information aside from your appointment time/date, deal with the technicians directly, the office has no clue and will more than likely not contact you back. Maybe my $200-800 jobs are small potatoes for these people, so I won't be bothering them anymore with business from me. I'll risk it and call up the next company. 5 Stars for the tech's 2 Stars for the office staff.

Nadine M.

Herrell just came in and fixed my leaking toilet--Tim Craig basically had to rebuild everything but he was very professional and obviously very skilled in how he diagnosed and fixed the problem. Will use them again if need be and recommend you do the same

Sherri C.

I needed natural gas work done and Herrell was recommended. I called and told the girl answering the phone what I needed and said she would have to speak with her service manager in order to schedule an appointment. She said she would call back. She didn't. I learned from a neighbor that 2 days later a plumber showed up at my house without an appointment wanting to do the work. Of course he couldn't because I wasn't there. I called back spoke to another girl (perhaps the same one, who knows) told her about the guy showing up unannounced, and once again said she would have to speak to her service manager and call me back. Again, she never did. The next day I called Westbrook, and they came and did the work when they promised, in a very professional manner. I would never use or recommend Herrell again and would highly recommend Westbrook.

Tom R.

Love these guys, did a lot of gas line work at my house. John C is excellent, easy to work with. Highly recommend!

Holly S.

Another wonderful job with Herrell plumbing! Love the service and the peeps who helped the job come together - Shelia, Quinn, Mike, and Eric! If you want a plumbing job done right , call Herrell Plumbing !

Terry R.

Water heater was leaking, not too badly but enough that I thought I needed to get it done right away, so I called several plumbers. Herrell was the only one willing to give a quote over the phone so I had a different company come out for a free estimate, much much higher. I called Mike at Herrell back and he let me know that if I turned the water off at the tank and opened the line up to release pressure, it would stop leaking and be fine over night for the next day's appt. Tim just left and did a fantastic job installing the new heater. We would definitely use them again.

Dave M.

We needed a new gas water heater installed on 12/11/13. My wife did not want me to install it myself due to a fear of gas leaks. We deceided to use Harrell based on positive reviews. The plumbers showed up on time and were polite and friendly. However, after they left we could smell gas. We called the gas company to check for leaks. They didfind a leak at the connection to the water heater. The gas company fixed it for free. After calling and emailing the company did say they would discuss it with the plumbers that were on site. Look elsewere for dependable service.

Erica R.

Bobby arrived at my home promptly at 7:59 AM today. After inspecting my leak, he explained to me what he would need to do to fix it and the price. Half of the back flow pipe was rusted at the location of the leak. Bobby was very professional and courteous, not at all like the technicians at Tropical Plumbing who completed the installation. I will definitely call Herrell Plumbing in the future if I need a plumber.