Herrell Plumbing

Matthew C.

I am very satisfied with Herrell Plumbing! The plumber who came to my house was very professional and personable. He quickly identified this issue, repaired it, and did not leave a mess. It was less than two hours from the time I called Herrell Plumbing to the time they arrived at my house for the job. Highly recommended!

Amy B.

I love them!! The first time I used Herrell was when I chased the van down in my neighborhood because another company left me without water for 3 days, and I told TNT situation and he helped me out of the kindness of his heart!! T his time, my water heater exploded (literally). I was going to try on my own, (and thought better), decided to get quotes, and they were the best! From the amazing reception of their phone personnel to their techs; Lowest quote AND same day! Will showed up within 40 minutes of my call, prompt, polite and professional. While here, he also fixed and replaced my disposal that has been nonexistent for 7 months. And all for under the cost of the water heater estimate from other companies that couldn't bother to sho the same day. LOVE! LOVE! LOVE HERRELL! Thank you for having such a great employee conscious company!

Lauren B.

What an honest and legitimate company! We had an emergency pipe repair on the main pipe coming into the house. They came same day and fixed it quickly. I asked him to look at our toilets (since we were experiencing high water bills )if he had time and he noticed that all the seals were bad, replaced them and fixed some other work that was poorly done by the previous plumbers. I highly recommend Herrell and will be a customer for life. Appreciate the honesty of our Plumber.

Gary M.

Excellent service all the way around. From first call to final installation of new water heater. Bobby was an excellent technician. Second time I've used Herrell and will continue to use if needed.

Jeanie B.

Just had 2 young men come and fix my sink. They were a little early, which was very nice. They explained what needed to be done and gave me 2 options. They fixed the sink but explained I still might have a clog. They were very polite and professional. I would recommend this company with no problem.

Mel S.

Have had two after hours plumbing incidents in a house we bought within a short period of time. Both times Herrell Plumbing called us back within 15 minutes . One emergency ( broken bath pipe at 9pm) we were able to solve ourselves. The other ( a back up) was taken care of quickly and for the amount estimated on the phone. Here's what you'll like: they answer their phone, they come when they say they are going to come, they call when they are on their way, they are professional, they do a good job. The regular hours staff even checked back in with us the morning following our burst bathroom pipe to make sure all was well. Seriously, I'm a fan.

Xyz Y.

Schedule an appointment over an hour late and I call customer service to inquire on the delay. And response was just sit and wait.

Erick A.

This is a mixed review. I've used Herrell Plumbing twice within a two month period for separate issues at the same address. To spare you the details I'll sum it up by saying that the techs they send out are great, they do their job quick, and diagnose issues rather quickly. The cost of this service is always something people are going to hate, but saving me a day of wasting time and playing with dirty sewage/pipe snakes is worth the $200 to resolve a clogged main drain. You can never expect a plumber to fix a hole which they will more than likely make to find a leak ( expect to call a handyman or repair the drywall yourself ). But the weak leg I've found to be with dealing with Herrell Plumbing is the ladies in the offices. Anything aside from scheduling a technician is beyond their capabilities. During my first call ( after finding them here on yelp ) and not wanting to deal with Emerald Plumbing from seeing them work on several projects, I called them up and scheduled a visit due to a clogged drainage system. Specifying that I would give a Credit Card number to confirm the appointment but that I would be in the same day to drop off payment in the form of a check to have it drafted directly from my bank account for these types of issues. The technician showed up and handled the clog within 30 minutes of arriving and was cool enough to call me giving me a heads up about what had gone on. I showed up to their offices as promised and dropped off a check to a woman working the office who didn't seem to know what property I was talking about. 3 weeks later and after noticing multiple attempts to collect the fee from my credit card I called up their offices but was told I needed to make payment. At this point I'm worried because ( who did I give my check to ? ). Turns out when I show up to their offices and speak to whoever I was able to find in one of the cubicles she's told that """"oh here it is in the file, we JUST received it"""". Happy with their service at the house and having now a leakage issue with some plumbing I called them back up, after dealing with the technician they sent this time I was happy the issue was being diagnosed effectively. Unfortunately during a few call backs from myself requesting more info regarding a repair estimate, current charges, and more information regarding the issue I was told to hold and wait for a call """" I'll call you back shortly"""". Well a day and a half later no call, so I called up the tech directly and dealt with him like I should have from the beginning. My advice, if you have specific payment requirements make sure to be clear and specific about your intent with the office staff. If you need to request more information aside from your appointment time/date, deal with the technicians directly, the office has no clue and will more than likely not contact you back. Maybe my $200-800 jobs are small potatoes for these people, so I won't be bothering them anymore with business from me. I'll risk it and call up the next company. 5 Stars for the tech's 2 Stars for the office staff.

Nadine M.

Herrell just came in and fixed my leaking toilet--Tim Craig basically had to rebuild everything but he was very professional and obviously very skilled in how he diagnosed and fixed the problem. Will use them again if need be and recommend you do the same

Sherri C.

I needed natural gas work done and Herrell was recommended. I called and told the girl answering the phone what I needed and said she would have to speak with her service manager in order to schedule an appointment. She said she would call back. She didn't. I learned from a neighbor that 2 days later a plumber showed up at my house without an appointment wanting to do the work. Of course he couldn't because I wasn't there. I called back spoke to another girl (perhaps the same one, who knows) told her about the guy showing up unannounced, and once again said she would have to speak to her service manager and call me back. Again, she never did. The next day I called Westbrook, and they came and did the work when they promised, in a very professional manner. I would never use or recommend Herrell again and would highly recommend Westbrook.