Heros Plumbing Service

Nancy H.

Nancy H.
Spokane, WA

Dec 18, 2024
Terrible! Stay away. There were sent by my home warranty for a leak. My sprayer was leaking. They would not just fix my sprayer. They wanted to put in an whole new faucet for 420.00 plus my service fee. I called them back and ask them to PLEASE just fix the leak in the sprayer for the service fee from the Home Warranty and they wouldn't. They owner that I spoke with was very defensive when I called her on it and knew that she was wrong but would not help me. These folks are thieves!

Sabrina L.

This company is on it. We have a home warranty and have had Heros out numerous times. They call to confirm appointments. They show up when they say they will. The employees are knowledgeable and courteous. We actually request them if we have another issue. Highly recommend them a

Claudia S.

I scheduled an appointment with Heros through my warranty company on Monday, they came out to replace my garbage disposal on Tuesday morning around 8:30. George and his partner worked like a surgical team. They were in and out in less than 30 minutes. I would recommend them for anyone having plumbing issues. Great service

Rebecca C.

Our water heater was going out in a house we just moved into, the guy was short and very rude and said that insurance wouldn't cover it due to no maintenance being done; also said that since we had hot water that it was fine. We had our insurance send us to a different local plumbing company and they covered it and got the job done.

Julianne Y.

Nice, honest folk. Don't be swayed by the disaster cleanup they work with. Heroes let us know the way that we could handle the issue for less money so we did not have to file a claim.

Alei M.

The team at Hero went above and beyond expectation. they were timely and found the problem. They could have not repaired due to water in the crawl space.. but instead waded through the water and found the leak. They also immediately called the remediation company for me and had them there within the hour. Costumer service way beyond my expectation. True professionals on every level. I highly recommend this company.

Charity Y.

Excellent timely service. Very knowledgeable and willing to go the extra mile. Would highly recommend

Alexander P.

The technicians from Heros were dispatched by my home warranty service. They arrived without masks, unclogged our drain, and then left with a horribly racist comment. I am actively telling all my friends and family to never use their service. They might be good plumbers, but both of the above listed items are unprofessional and and do not reflect well on their service.

Stephen S.

George and Walter are the absolute best I have ever worked with - they're kind, timely and patient - they take the time to explain systems in great detail (I always end up with a ton of notes!) always looking toward preventing larger issues before they arise. I'd recommend them to anyone!

Hailey M.

Stay away from this service at all costs!!

We had a leak and George was dispatched through our home warranty. Our carpet was wet to the touch, George turned in the sink and couldn't find the source of water and wanted to leave rather than find the leak. It felt like he wanted to get out of our house from the start and I wish we would have let him go.

We asked him to stay and to try and find the leak and recommended we get a clean out valve removed (really bad advice, now we don't have an easy way to clean out any backup from the sink).

My husband called our uncle and through his advice found the leak and showed it to George.

George then maliciously reported to our home warranty company that this was most definitely pre-existing and reported on casual conversations we had with him of unvalidated information which caused the home warranty company decline our claim.

It appears based on our experience that George is most certainly not looking out for the customers best interests and trying to rush through jobs rather than take his time to find the root cause of an issue.