Heros Plumbing Service

John C.

Heros's Plumbing Service, was sent to our home by our home warranty insurance company to fix our kitchen sink, to fix the kitchen faucet that sprang a large leak on November 4, 2021, we had two wait two days for them to come to our home, then the technician was not able to fix our faucet, the technician called our home warranty insurance the same day and they informed him how much they could spend to purchase the faucet, we located the faucet needed at Lowe's just down the street from our home, of course, the tech could not just go and purchase it he had to get approval from HPS, well guess what when I called on Monday regarding the status I was informed by the rude female that it would have to be ordered. I called back on Tuesday (today) and now the rude female stated that it would take 7-10 days for the faucet to be received, REALLY I do not think we're aware of how much we depend on our kitchen sink. I complained and asked to speak to the owner and this very rude unprofessional female hung up on me. So their ad says they care I beg to differ, so run from this company if you ever referred to them or think of calling them for service.
Bertha Sanchez

Claudia R.

Very rude! It took two weeks to get my water heater fixed! Then, while the technician was working on it, a lady called me to request the payment, and I was Informed that they only accept payments on cash or card with an extra fee because the company gets 'charge' for payments with cards. Isn't it supposed to be part of being ""on business"" ? I explained that due to the short notice we did not have the cash at home, but that we will get it. Her response was that she would call the technician to stop the work! She was very rude and unprofessional, after I wait for two weeks for them, they cannot wait for us even when they notified me at the last minute! Finally, the technician agreed to follow my husband to the bank and finish the work.
By the way, my sister got the same work done by another company a lot less expensive! I got stuck with Hero's plumbing because of the insurance, but I hope to never have to deal with them again!!!

Erin M.

I've deleted this review. Hopefully, you get an ethic technician. Several of them are.

M C.

Didn't wear masks. Otherwise ok I guess. As expected service, nothing exceptional or different than other services, but the lack of consideration entering someone's home and not even covering up their coughs (and coughing into the air or hands then touching everything) is a pretty gross thing to see. Lysol-ed everything as soon as they left, including door knobs and everything they touched. Not sure if I'd open my doors to them again because it was super gross.

They were also pretty rude when asking for things like a towel and cursed the entire time they were fixing the plumbing. If you're so annoyed by your job, change jobs ?

Heather W.

Absolutely have had the best service and experience with Hero's! Brent has been the man that has come out all 3x. He is extremely kind, thorough, and is very competent in assessing the issue! There was another technician 2 of the times, I can not recall his name, but he is wonderful too!

Robert M.

Wish I could give it a minus 100. Worse experience with a contractor ever. Either the technician that was sent out didn't have a clue, was very lazy or unethical. Non the less they left us without running water and didn't care. The technician was here for less that 5 minutes on a emergency call out and wrote a extreme false truth. There was water damage over a period of time....I'm sure he didn't see that because he never looked. We plan reporting to the state, BBB, city and more for the way my minor son was bullied into signing a form. I have never been so shocked in a handling of a situation you a company.

Sandy W.

Chris came out installed my new water heater and it is so professionally installed. It only took 2.5 hrs to remove the old and completely install the new.

Sue R.

They took almost a month to fix a leaky tub faucet and when they finally showed up with the parts the job was sloppy and they didn't fix the leak. It was also the drain in the tub and they blamed in on previous pipe work which was done correctly and they LIED about it! I would never have them in my house again. Also the owner is a complete B****!!

Andromida P.

They were sent out by our home warranty company, they are unprofessional, can not actually determine the issue or gain access to the pipes if the leak is inside the wall or floor. So we ended up having to call a separate plumber who was able to come out and diagnose the problem fairly fast. If you need an actual plumbing company save your self the headache and call Rotorooter cause Hero's has no idea what they are doing. Hero's even sent our home warranty company a diagnosis even though they never seen where the leak was coming from aka they said the leak was coming from the wall and there isn't a wall leak at all. They don't even deserve a 1 star review if they gave out negative stars they would definitely get them.

John S.

Have used them several times through AHS and they did a great job. Plumber was professional.