Heros Plumbing Service

McKenzie S.

We recently utilized Heros Plumbing Service through our home warranty provider, American Home Shield.

Our garbage disposal was leaking, and a quick Google search identified that the seal was the likely culprit and replacement the only option. I scouted garbage disposal costs; they all seemed to run $130-ish. So our $75 service fee was worth the call.

We submitted the paperwork Friday afternoon. By Monday morning at 9am, we received a call from Heros to schedule our appointment. Unfortunately, I saw the voicemail after 4pm, and they had already closed. But they called right back at 8:30am From there, we had an appointment set up for the same day.

I was impressed with their ability to make it out on the same day! And also impressed that Jack, our repair person, gave us a heads-up call when he was on his way.

Jack was professional, tidy, and loved our dogs. We're talking on his knees, giving pets, and getting to know them. It was much appreciated.

Jack quickly diagnosed the issue and happened to have a replacement in his truck. He was in and out in less than 45 minutes. During this time, he showed me some tips and tricks to prolong the life of our new disposal.

Some service providers get a bad rap because of home warranty policies. Read your policy thoroughly, document your problems, and provide plenty of information when you submit a claim. But above all, be patient. We were lucky to have a same-day service appointment but have had to wait upwards of 3 months for other claim repairs (not through Heros and not plumbing related).

I highly recommend Heros and Jack for your plumbing needs.

Ronald B.

Good people
Reliable
They go the extra mile
Number one on my call list
Every time!!!!!

Isak R.

This company does not emphasize professionalism in their workers. Jack came out on behalf of AHS and became an instant headache to deal with. Prior to them coming out you are able to switch your assigned sub contractor if they have not yet arrived. Call AHS and have someone else come out. This company gives trade workers a bad reputation.

If you are here researching the company you are one step ahead of me. This was my first AHS service request that made our situation worse. Thankfully they had someone else come out and everything is working perfect.

Susi S.

Thank you so much for fixing my leak. Jack and Chris were fantastic. They diagnosed and fixed it fast and explained everything to me. Will definitely use again.

Susanna M.

Absolutely horrible service through Heros Plumbing and home warranty AHS. Plumber sent through Heros plumbing was not knowledgeable about pipe leaks and didn't look like he wanted to do anything or look into the leak. I had to coerce him about where to look and what to do because Ive had several pipe leaks before. Plumber JR was so reluctant to do anything and finally said that I should get a second opinion and he left. I asked him to speak with his manager and he said he/she was out of town. Left a message at the business and they called me back only to say that she (assuming the manager) said she could not address my issue at the time because her husband has cancer. Well, sorry about the cancer, but you have a business and customers who also have loved ones who need a service that you say you can supply. Collecting money from AHS for a service not rendered is theft in my opinion. Manager basically hung up on me. Not professional and I highly do not recommend.

Sss H.

Just moved into home and washer waterlines we're so full of Bakersfield hard water crud that washer wouldn't even fill. They came out and died issue quickly.

Pearl G.

These people do less than adequate work. The guy was Rude as F&@;, and tried bullying me. I know my property, I had just left on vacation so I called a friend to take a look at my igniter. It turned out to be something different so I had to contact my homeowners insurance, so I got stuck with shotty work.

Joe D.

I had an issue with my kitchen sink backing up. I took everything underneath out to make sure nothing was clogged first, then ran a 6' snake. Still Nothing. I contacted my home warranty company and Heros Plumbing was assigned. I was skeptical of this company after reading all the negative reviews on Yelp. I made a non-emergency appointment and got scheduled a few days later. No big deal. They usually give you a 30-minute heads-up. When I got the call, the tech was there in less than 5 minutes. Communication was good from the office. The tech ran his powered 25' snake down the pipes. I am thinking it took approximately 15' to unclog the drain. It took him a total of 30 Minutes from the initial greeting till he was done with the job. My home insurance covered the whole bill besides my copay. The tech was very friendly and answered all my questions. And just an FYI, do not put grease down the sink or wash your pet's hair in the tubs or sinks as it can clog very easily. Lol

Alan And Zu Y.

These guys were great. It took less than 24 hours from the time I called AHS to the time they were at my doorstep. They were efficient, knowledgeable, and fast. They figured out what my problems were and fixed them immediately. I would definitely recommend them!

Note: This review is for the Heroes Plumbing at 9530 Hageman Rd in Bakersfield.

Allen K.

You came to my house on April 18th 2022 on behalf of AHS contact to check out our non-working water heater. You charged 75$ for the service call to adjust the thermostat and a week later (I had already tried that) we still have no hot water. Consequently I had to buy a new hot water heater an installation costing me $2401.00 out of my retirement funds. And fou call yourself heroes-I don't think so.