Hero Home Services

Debbie S.

Called Hero Plumbing late morning to unclog my tub/shower drain. They offer $59 to unclog a drain.. When they came in one of the 1st things they also offered is to do a video scope of my pipes for free. This should have been a clue but I continued to let them unclog the drain. Needless to say they tried two routes to unclog and both unsuccessful. They then tried their video camera but said they could not get to shower drain. They then told me I had 2 options. The 1st was to remove tub and fix drain there for $4500. 2nd option was to cut a hole and remove concrete on other side of the bathroom wall so they could replace all bathroom drain for only $9500. When they left I was asked to pay the $59 which I did. Later in the afternoon another plumbing company came and they were able to unclog the drain in less than 15 minutes and only $150. It pays to get a 2nd opinion.

Justin G.

I'd give more stars, but Yelp won't let me.
I had a broken water main and needed it repaired post haste! Hero Home Services sent Aaron on a Saturday at 5pm and he got after the issue right away. Aaron is very professional, expedient and very careful with your property. For all your pluming needs, this is the company to call!

Kate K.

Get quote in writing. If they offer full service, one stop business, i.e. Hero repairs plumbing issues and they call in a third party to complete any interior damage (dry wall, flooring, water mitigation); tell them no, no, no. They run this racket and it isn't in the client's best interest. They work together and leverage information the client shares with each company to their benefit and at time's this process is done without concern for the client who in most cases doens't have insurance for below ground plumbing work. My experience with Hero cost me close to 20 K, and I still have plumbing issues.

I have heard from other's in the plumbing industry that Hero has a terrible reputation. Perhaps this is why they have had to close shop, rename their business at last count three times.

Mister S.

I had a clogged toilet. I called Hero. They showed up right away but could not unclog the toilet. They even ran a fiberoptic camera through the cleanouts. Eventually, they took the toilet up and found a sponge lodged in the toilet trap. Clog solved. Problem was, they broke the old cast iron toilet flange when they removed the toilet. So, they got me for $59 for the clog and that was fine. But then I needed them to repair the broken flange. The first quote they generated was in excess of $24,000. After I stopped chuckling, I asked if they had any quotes from the Not Insane file. This time, I was presented a quote in excess of $16,000. Again, I could not take that quote seriously either, so I asked for them to try just one more time to get to a reasonable quote. That time they managed to get down to $4,900. That's when I walked to the front door, opened it, and thanked them for their time. Then my general contractor sent an older, more seasoned plumber over and he repaired the flange for $250, including work not related to the flange. In fact, the flange is perfectly fine. All that was broken was a brass toilet mounting bolt. How on earth can Hero justify trying to hit me for more than 24 grand when all that was needed was a brass bolt costing less than three dollars?

I can sort of recommend Hero for clog-clearing, but they are one of those companies that gets into your home for 59 bucks, then goes nuts selling you other ""needed"" services. Be careful of this business model. Parker & Sons is the same way. Parker & Sons once tried to get me for $400 for a $69 garbage disposal. Quick response, but watch the gouge once they're onsite. Each technician has to sell something like $40k worth of services per month or they're gone, so they're always looking for marks who don't understand anything about plumbing or home maintenance. Sorry, Hero, but I was not going to be your mark on this job.

You want a better plumber who won't gouge and upsell? Call Richard at Diversified Plumbing. You'll thank me later.

I have since report Hero Home Services to the BBB and the AZ Attorney General's Office.

Melvin M.

Homeowners beware! They come as friendly as they can be until you are locked in to do the job. The job was for a sewer line repair. I was dealing with the frustration while we were in a delivery room as my newborn baby was being born, thankfully my father in-law was home to witness the whole fiasco of a job. They started drilling and digging inside my house without laying down coverings on the floor and the tech has walked back and forth in and out of my house tracking mud and sewage. Even after I had asked them to please respect my home and place floor coverings as their walk way, they didn't during the second day of the job and after I spent hours of cleaning after them during the first day. The person I was in contact with Ernesto, have messaged me that they are done but recommended that I replace the entire sewer line because it's not good anymore, I asked him for a camera to go through so that I can make a better de decision and cannot just take his word for it as they had quoted me a very expensive replacement cost $15k to replace the entire line. He then told me that ""yes"" they ran the camera and that the pipes are bad and I should agree with them to replace the pipes in which they have lied because I called my father in-law the moment the he arrived and had asked him if they ran a camera, my father in-law stated that the tech merely came in for five minutes to take a look at the hole that they have dug and stated that another tech would be coming in to dig more and repair the pipe. I also spoke with Ernesto again letting him know that I don't understand why the need to lie to me regarding the camera being ran. At this point I have become suspicious of the way they conduct business. Then, later on that day the pipe fitter had completed the job. My father in-law had asked him per my request if he could please show him a test run to make sure that no leaks appear before covering the hole. The pipe fitter stated that it's all good and that he had already tested it and it's working accordingly and then he left, instructing the other tech to start covering the whole. My father in-law frantically called me letting me know of the situation. While he was on the phone with me the tech had poured cement on top of the newly fixed pipe. I asked my father in-law to run a test by running the shower and flushing the toilet while I was on the phone and sure enough the new pipe that they have installed leaked and filled up the hole they dug with sewage water. The tech frantically poured dirt and bags of cement into the hole trying to cover the pipe at which point I can hear my father in-law telling him to ""stop"". The tech said no because his boss had ordered him to do so. My father in-law had to literally step in between the techs and the hole to prevent the tech from continuing to cover the hole. I have contacted Ernesto and his supervisor Jose via texts asking for an explanation in writing and all I get is let's talk in person or via phone. They are not able to explain anything back to me. I also have other plumbing companies to do an inspection including running camera on the half fast job they did. It was determined that the pipes are still viable from my toilets, shower and other drains that are connected to that pipe however it was blocked from the point where Hero plumbing had cut and installed the new pipe. It could have been clogged due to the cement that they poured and had sipped in the lines causing a blockage. We had to come home to our home with our new baby to house covered in mud and sewage sludge dragged all through my house with no functioning sewer and unable to wash dishes, shower, use of toilet, unable to use a washing machine, etc. they refuse to return a refund of my money. I have pictures and text messages to verify all of this and will be reporting them to BBB and will be considering legal actions. We have to relocate until cleanup and sanitation was completed on my floors but still is not 100% comfortable as the cleanup was only on the surface and the contamination might have seeped down under the wood floors.

Mary F.

Alburt did a great job snaking my drain. He was communicative about my issue and was able to pinpoint exactly where the clog manifested. He wore booties upon entering the house and did a thorough cleanup of the outside area. I would highly recommend Hero Home Services. The receptionist was nice too.

Renee A.

Orlando came over was very friendly and professional and took care of or drain issue. Will definitely use them again

Jeff H.

Needed toilet reset and called around for pricing. Not many services would give an over-the-phone price.

Hero Home Services gave me a fixed price that was $150 less than another estimate received.

Manny from Hero came out a couple hours after I first called in.

Manny did an excellent job. He was fast, professional, friendly, and knowledgeable.

Manny informed me that for future calls to Hero Home Services he would be assigned as my repair tech.

I'm happy to have found a fast, reliable, reasonably priced repair service.

LJ B.

These guys were able to provide us service the same day. Unfortunately, it was not happy news my elderly father wanted to hear about his septic tank.

AmbarYanin G.

Immediate response! Both my restrooms and tubs were out of commission and I couldn't wait for my insurance emergency people to respond called Hero Home and they got me booked right away. Even arrived sooner than expected. Joel asked what the issue was and while I answered the door, had already checked my main line. This was so quick and thorough I had him work on 2 other clogged drains in the house.

Awesome personality, great service and very affordable. I'd definitely recommend!