Herndon McFarland Plumbing

Avi L.

We needed service late Friday afternoon, received a call back in minutes and were able to schedule service for Saturday morning. Technicians showed arrived on time as scheduled, they were very courteous, knowledgeable, and informative. Issue was identified and resolved. Great people to deal with, will highly recommend. Charge was very reasonable !
Definitely earned 5 stars.
a.l.

Sharon C.

Slab leak repair, quick response to verify leak, quick quote and appointment made, repairs made in a week. Crew was knowledgeable, patient with my questions and professional. Cost included a senior discount at much lower cost than expected. Highly recommend this company.

Mister P.

I called Herndon McFarland Plumbing to repair a broken shower valve in a rental property. I spoke with a lady named Teresa and she made an appointment for the next day; however she seemed very incompetent and acted like she didn't know what she was doing. I gave her the tenant's phone number so the plumber could let them know he was on his way over.

Without my knowledge or consent, Teresa called the tenant behind my back and requested the tenant take photos and videos of the shower valve and send them to her. Teresa never asked me if she could speak to the tenant about doing this and therefore I did not give the tenant a heads up that they were going to call her and request this.

This makes no sense as the reason I made the appointment was for the plumber to go over there and see what the problem was. So I guess they were not going to go over there after all and wanted to make a diagnosis of the issue by some photos......how unprofessional! When I found out about this I called and spoke to the owner Mr. McFarland but he defended Teresa's actions.

I made him aware that it was me that was hiring them and they should speak to me about any photos or videos they wanted. He became very rude and told me not to call them again.....which of course I won't. I called another plumber and they were right over there and fixed the shower valve without all the drama and maneuvering behind my back. Would advise anyone needing plumbing service to avoid this company as they are very unprofessional.

Phillip A.

I highly recommend HMP! Had them come out to look at the drain line for my washer and master bath. It was raining that day so there was a concern that they might have to cancel due to it being unsafe getting on the roof. Their dispatcher called explained everything and assured me that they would get it done as soon as possible. David and Tyler showed up and despite the rain, they stayed long enough to troubleshoot the issues and resolved them without having to get up on the roof. It was late in the day and I for one would've already been ready to call it quits but they hung in there to see that I was satisfied! Exceptional service! If the owner can read this, those two are truly an asset to your company! I will highly recommend this company, mainly due to the staff. Great job everyone!

Misty P.

Super efficient and competent. I have used them twice for slab leak detection. Most recently they found the leak that another plumber could not then proposed a great solution. They showed up right on time and did the repairs perfectly. I would definitely recommend them and will use them for all my plumbing needs.

Kelly R.

Had a leak again in what appeared to be the same place. It actually was water leaking down the outside of the pipe from the AC condensation lines. They came out and showed me it and were very nice about it. Once again, I highly recommend this very reputable company.