Heritage Home Service

David D.

I called Heritage because they have an office 1 mile from my house. They were pretty responsive and came when they promised. However, I knew I needed at least one new element for my HWH but wasn't sure if it needed more. When they got here, they informed me that it would cost $222.00 just to look at it (15 minutes of work). I assumed (incorrectly) that if they provided the repair the diagnosis would be part of the bill. Nope.....they wanted to charge me $222 for the diagnosis and then another $1200 for two elements and a thermostat. Not sure I even need all of that. I went elsewhere.

Jane M.

On December 9, 2023 I had to purchase a generator to replace my old 20 amp, Kubota. When I tried to set it up I realized that the new Champion generator required a different power cord. Not knowing much about what was needed to get my new generator to work, I called Heritage Home Service and scheduled an appt. for Monday, Dec. 18. Chris arrived about an hour late and advised me that I needed a new 30 amp power cord and inlet box. Because he did not have them in his truck he had to make a 10-minute trip to a local electrical supply house. He required an authorization before he could do the work. I bulked at the $900 cost but with an impending storm and not realizing what the work entailed, I agreed to sign. Chris took about 20 minutes to swap out receptacle boxes before also replacing 20 amp breaker for a 30 amp one in my electrical panel. We then shut off power to the house, started the generator, and concluded that all was working. His work took an estimated one hour and a half which included the round trip to the electrical supply house. Because his bill did not give me a breakdown of charges I called Heritage and asked to talk to someone about this bill and give me a breakdown. I have called three times and each time was assured that someone would get back to me within one business day. No one has returned that call. I have since gotten on-line and discovered that the power cord, box, and circuit breaker costs were approximately $132. Just switching out a 20 amp inlet box for a 30 amp box should have cost around $100 maximum according to Internet sources. Given the costs to a company to send out an electrician, etc. I estimate this job to be worth around $500 max! To be billed $900 was extremely excessive. I would like a rebate of at least $200. If not, then I want senior citizen, home owners to be aware that this company will take advantage of your lack of electrical knowledge and charge you outrageously.

John G.

Waited a week for the appointment, it was scheduled for between 1pm and 4pm, needless to say no show and no call. I called the company around 4:30 and asked what the problem was, the gentleman told me he would look into and get back to me, and he did and said the technician would be there at 7pm. Two tech's arrived about 7p, 3 minutes later told me they couldn't take care of my problem because it would take too long and they had another visit to make. Before leaving asked for a $90 visit charge. Never again.

Georgia C.

I called on a Monday because I needed a new furnace. Winter is almost here. I had a new furnace installed and working by Friday. Everyone I dealt with was extremely professional and I was thrilled.

Temah B.

I called Heritage a few days ago and they were very responsive with my NO HEAT call. Mike D. came out as scheduled and found that the main control of our HVAC system had shorted out due to a water leak dripping from the water heater or same type HVAC in the condo above ours. Needless to say this unit cannot be repaired immediately due to upstairs condo unit owner needs to get their water leak repaired first. Further, Dexter came to our condo the next day to assess the unit which has rust accumulated on the interior heating elements which had had water leaking on it for some time but I never noticed it due to everything working fine up to this point. Really, how often does one check in to their condo utility closet to check the HVAC or water heater if everything is working OK? Anyway, with a week of warm weather coming up, I have a few days to let them clean up the water mess before calling Heritage back to complete the job. Thank you Heritage for your quick and professional response (s) and patience as this incident plays out.

Kim D.

I called to get some help with my generator. Eric came out exactly when he was schedule to. He was polite and answered all my questions. The company that installed the generator for me told me it needed a complete overhaul and was not working. Eric said it ran fine and needed a service to clean it up. Saved me a lot of money. So happy and will call Heritage with all my home needs. Highly recommend.

Blake B.

The service provided by the Electrician they sent was fine, but they charged about $350 an hour. I asked when I called if their electricians were employees or contractors and the woman said employees but I think it is a front for a telemarketing service that contracts out to others.

James W.

After 31 years of usage from my old furnace, I got a responsive and professional team from Heritage Home Service to take out my old furnace and replace it with the Altac-136 model based on the analysis done by Dexter. Heritage 's crew spend the next 3 days installing the new broiler and cleaned up after each day. Most notably, Jarrod returned on the last day of the installation and worked through the whole day to complete the testing and we got our heat and hot water per each day of the week. Jarrod then returned this week to purge the new furnace and made sure all 3 heating zones was working and communicating with my 2 thermostats which included a new one and my Nest.
Thanks to Jarrod for his expertise and work ethics.

Ellen B.

William from Heritage Home Service
provided wonderful service today. He explained our options in detail. It was a pleasure meeting a friendly and very kind young man like William. His work was done in a timely and professional way. Thank you William!

Parag B.

Daniel was great. He was very efficient and provided practical and easy solutions to our plumbing concerns. We will definitely be giving our business to Heritage again!