Heritage Home Service

Ashley B.

Heritage has been an absolute nightmare. After spending nearly $22k for a new HVAC system last month we still do not have working air conditioning and are suffering through the August heat. I was told initial installation would be a half day job but it ended up taking six full days. Fine whatever, at least we had working air conditioning by the end of it - but that didn't last long. After less than a month our basement started flooding. Someone came out and told us there was a faulty part on the new unit then they left and there was no follow-up. I called multiple times and each time was told someone would call me back by X time and no one ever did. This went on for days. Finally a manager called me and told me they ordered the part and would be by the next day to install it. An hour before they were set to come I got a call that the part was never delivered. I was then told they'd be able to come two days from then and they'd be by first thing in the morning, yet still nothing. I am a working parent with a newborn and toddler and we have not had AC in two weeks, and I have had to constantly chase Heritage around with no resolution. When gathering quotes, Heritage was not the cheapest option but we selected them based on their positive reviews which we are now regretting. The constant run around and chasing them down, being told one thing and then another, and not having cool air in the dead of summer has made this truly one of the worst experiences with any company that we have ever worked with.

Elaine A.

Heritage replaced my water heater in February 2025. In June 2025, a technician from a different company came to assess the HVAC system and found three gas leaks in the water heater pipes, the joints of which hadn't even been tightened. Also, a total of $464 for a standing inspection and a permit fee was added to my bill from Heritage, and after a call to Heritage, the technician told me that sometimes it takes months for an inspection but that he would let me know when it would happen. That was five months ago, so I called again and the person said he was going to get in touch with the inspector. I asked if the inspector had been called by Heritage back in February and he said he would have to check. My guess is no. An inspection would have found the three gas leaks. My condo could have exploded along with others as well.

Back to June 2025. Heritage assessed the problem with the above-mentioned HVAC system during the heatwave. A technician came out and told me my compressor needed a fan, and that he would have a new one in a couple of days. After calling Heritage three times, I discovered that technician ""left the company"" a day after his visit with me and Heritage hadn't told me until my third phone call, so I was waiting in a 90-degree F condo for a fan that hadn't been ordered by a man who no longer worked there.

A second technician from Heritage came to my home and told me the air handler in the attic was broken. I don't have an air handler in the attic. He then quoted me an exorbitant amount for a new AC unit that included a gas furnace, which I hadn't ordered. When I brought it to Heritage's attention, I was told they would send me a ""corrected"" estimate. I think they were hoping I wouldn't notice.

The result of all of this is that I haven't had AC in my home for almost a month during one of the hottest periods in a very long time. I hired a different company who gave me an estimate for almost half the amount of the least expensive one I got from Heritage. It's a one-day job scheduled for the day after tomorrow.

David B.

Bought a heat pump from them 3 years ago. Cooling has never worked in the summer, heating fails twice every year in winter. Even when it works it can't heat the house over 65 degrees. The problem is always the same, a leak in the line they installed. Instead of fixing the leak, they refill the refrigerant every time and charge me a few hundred dollars. Every time I have helpfully told them about the continuing leak issue, but they don't listen.

Now that the heat pump is out of warranty they are recommending a $3000 repair of the problem they should have fixed three years ago.

EDIT [responding to reply from the company]: Heritage has had three years to ""work on finding a resolution."" They have ""heard more details"" for three years. This issue is not a surprise to them. I finally gave up and filed a Better Business Bureau complaint. Here are some actual quotes from several of their technicians:

""There's a leak but we're just going to refill the refrigerant again and hope the problem goes away.""

""Wow, it looks like the last guy we sent just jacked up the backup electrical heat. Your heating bills must be through the roof!""

""We shouldn't be charging you anything for this since the problem started while the unit was under warranty."" [but they do continue to charge me]

""Yeah, we've had a lot of complaints about our workers refilling the refrigerant instead of fixing leaks.""

""I'm looking at the service history and the refrigerant has had to refilled five times. That means there's a leak.""

Every time Heritage sends someone they tell me the last person they sent was incompetent. Do you want to deal with a company with such total lack of self-respect?

Richard S.

Since merge of Quail the service pricing doubled.
I do not recommend Heritage.
What used to be a onetime annual service of Mitsubishi ac/heat and my propane mobile furnace, is now two separate service calls at double combined prices verses both under one bill. The two bills combined total are double what Quail charged.
The green checkmarks of ratings are not removable within this forum

Jackie G.

They did the plumbing job, and additionally scratched up my front door, flooded water below my sink and into my basement ceiling leaving huge water damage spots, and left blood all around my kitchen and door handle. Brought up my concerns with photos of all the damage they did and was ignored but was given a fake public apology on Google. Would never recommend this company after what they put me through.?

Richard H.

Since Heritage Home Services bought out Quail Services the company has become outrageously overpriced for their services. I would NOT recommend hiring this co. Unless you are willing to drastically overpay.

Ron B.

Would not pour RV antifreeze , which I had available, into my central AC condensate drain to prevent the water in it from freezing and cracking my drain. Reason given was that they don't use products, RV antifreeze, provided by home owner! Bogus reason to me! Will not call them to service my central AC again!

Mike S.

This is a fantastic company to work with ,from the ladies in the office to the guys in the field, they are very professional and know exactly what they are doing at all point of install , they installed my heating/ ac system in a timely and professional manner then talked me through the equipment . I can't say enough good things about Quail services , thanks guys

Nichole L.

I really want to thank the woman driving Quail Services company vehical while aggresivilly riding my bumper even though I was driving 10mph over the speed limit today. I really needed that driving home from my job this afternoon. Kudos Lady! Well done, I hope you got where you were going 2 minutes faster.

Stacie F.

We had used Quail Services in the past for our HVAC system. We didn't have an issue with the work they did in 2019. However, we needed to have the system looked at again and when I called, Samantha said the new company policy requires the owner to be onsite. We weren't on site before and provided a credit card to pay for all work preformed. After Samantha spoke to the Owner, James Quail, he decided that he would not be willing to do the same as last time to perform services to the HVAC system without the owner present. We live out of state, it is tenant occupied, and we would have paid with a credit card as we did in the past. Apparently, he doesn't want to keep customers and doesn't want the work since he was unwilling to help a past customer out. I would not recommend this company for any of their services. Not a good way to do business where a lot of properties are not all owner occupancy.