HEP is on the way

Ron C.

We had a new heat pump installed at the end of May. Since then, we've had over a dozen visits to preform repairs. It is now the end of October and the system has been completely shut down for the past 2 weeks. No a/c, heat, fan, air flow at all. We're also unable to get a date when they will be back out again. Each technician that has been out points out mistakes made by the other previous ones while at the same time saying how knowledgeable that they are. It seems that almost everything within the unit has been replaced. At this point we're even considering having someone else come out and repair it and charging HEP for the repair. Being a larger established company, and referred by Lowes, I thought that they would know what they were doing. Obviously, I was wrong. At least I'll know if any other issues (plumbing, etc.) with the house come up in the future. We're senior citizens on a fixed income, we can't afford this kind of additional expense and feel we don't deserve the treatment or frustration that we are receiving. In my opinion, I would suggest, that if you're considering using this company for anything at all, think again.

Trista G.

HEP Inc. exceeded my expectations from start to finish! The team was incredibly professional, prompt, and truly went above and beyond to ensure everything was perfect. Nicholas did an outstanding job with my plumbing repairs, and the attention to detail was remarkable. They made the whole process easy and stress-free. I highly recommend HEP Inc. for anyone looking for top-notch home maintenance services. Locally owned and operated since 2002, they really care about the community they serve. HEP is the best !

Andrew A.

Called and asked to see if they worked on our tankless water heater. gave model number and brand. tech comes out to tell us they don't work on tankless heaters, but would still have to charge $65.

Amber G.

This has been the worst experience I have ever had with a plumbing company. I had two individuals come out to give me an estimate for work and to send someone out the next day. The young man came out the next day - explained why one of the items was unable to be completed as it was described in the estimate and one of the other estimated items was not even on the list to be done and that it would be $2000 more and they would have to come out another day to do it. That other day was today - called me to say this item had to be completed in a different way than the original estimate and will be another $500. The only thing he repaired from the initial 3 items was to redo the pvc pipes under the sink and repair the drain since both sides leaked. First day - said the left side just needed tightened but when they were back out to let him know if it was leaking. Which is was - he just tightened again today / still leaking. So I spent over $600 to still have a leaky sink. As for the job that was going to cost me $500 more (total $2400) - I cancelled that. Still waiting to hear if I get that money back. So in total 3 visits, $1500 and my sink still leaks. Never use HEP.

Michael F.

Corbin & Najii working for ""Hep is on the way"" are fenominal, extremely professional, knowledgeable and punctual. I strongly recommend you ask for these two gentlemen personally for your plumbing needs. Although being firmly bound by companies price for repairs policies, They found a way to make the necessary repairs keeping within a poor man's budget. Overall a fantastic experience in an overall stressful situation. They are definitely the exception to the rule and have set the standard for all the rest.

Brenda S.

Just had a rep come to give an estimate on roof repair. Although we could not afford the work right now, we will call you when we can. Stephen was the person who came out. He was very informative and a lot of help for us. It is nice to do business with such good people as Stephen. He was courteous and kind and just a sweet person. It was a pleasure talking with him. Thank you Stephen.

Jonathan P.

Worst experience I've ever had with any service company. My appointment was scheduled between 8 AM to 1 PM and no showed up!!! I received no call. No text messages in regards to my appointment. It took me calling their office 2 hours after my schedule appointment to find out that our service guy was running behind schedule. The ladies in the office could not tell me how long it would take for the service guy to get to our house because apparently they can't reach out to their service guys to ask them how long it's gonna take them. All this to say HEP was NOT on the way nor did they help. I now have to take another day off of work and had to make an appointment with another company to come look at my water heater. Could've been a one time thing but I'm very disappointed with them and their customer service.

Jeff H.

CALLER BEWARE!!! My daughter called HEP forAC service for a freon leak. Their tech came out and made some leak checks. Told us the lead set was cracked in two places and had several other leaks. $3700 to replace. He added 22oz of freon(yes i watched the scale) and then said he added 2.5 lbs but will only charge for two. Since Im not ignorant, I know a pressurized system will not work if it has cracks in it. Payed them their $400 and he left. Called in my tech who is trustworthy. There were 0 leaks on the lead set. However the evaporator coil was leaking. He ordered the replacement and added 3# of Freon. Called HEP and customer service said no problem, just provide a receipt for your other vendor and we will refund your money. When she did that, the owner got on the line and said he wasnt refunding anything. The tech was there and he put in freon. He's not refunding anything.
CALLER BEWARE!!!

April M.

Tried multiple attempts to get a copy of the quote after they came to residence. I'm not interested in begging for service.

Anonymous M.

I was charged over $200 just so they could tell me what was wrong. After telling me the electrical components were bad and need to be replaced, I discovered some switch wires were crossed. How do I know. I did nothing else after the technician left other than try the switch. I now MUST have one switch in the off position and another switch in the on position to turn on one device. I am now worried because this technician went into my breaker panel and I thought I heard him struggling to get it back on. I hope he did not leave anything else worse than when he found it! Time sometimes pass and we for get so I am putting a continuous reminder to never use ""HEP is on the way"" services ever again! I initially gave him a 5 star at the technicians request before he ever started any work because he said if I did he would give me a good discount. Some discount. What a laugh but not funny if my house catch's fire because of the poor checks and poor reassembly. Very poor quality ""not work"" work. Lesson learned about giving reviews before any work is done. Lesson learned that even with a high overall rating. You can't find where to rate them on their website or on your own. The technicians name that I was given was Josh by the way and I will put his name in the notes for never hire HEP and sorry but if I get assigned a technician named Josh from any company, I will refuse to use their service. Yes, you can tell from my lack of punctuation but I am steaming mad right now. I've had bad before, but I have never been duped into giving a good review when not warranted. As I get older I was trying to be more trusting. I am back on my ""mistrust until proven otherwise"" thought pattern. Thanks for that Josh.