HEP is on the way

Misty C.

Called them on Sat Oct 26th 2024 for sewer backing up in house. They charged me 300.00 to run a camera and said I needed my tank pumped. Said they could come out on Mon the 28th and do it. Called Monday to confirm and after 2 hrs and 3 phone calls later they tell me they are not licensed in my area to pump tanks. Wasted a day waiting on them. Missed a day at work and can't get Noone out today. Very unprofessional

H G.

The technician was great. He came at 9:30 pm. Really liked him BUT he told me they'd get a replacement air out at the beginning of the week. They called on Monday and said it would be the next week. I canceled the service. I had given him the check the night before for 6800.00 for half the cost of air conditioner. They cashed the check on Tuesday. Then they told me it would be 2 weeks for a refund. You cashed my check for a service that was already canceled and now you're making me wait to get it back. I will never ever use them again.?

Tom D.

Your company did insulation at 3798 Trewhiitt Rd Cleveland TN if you didn't know there is a contract already on that job an insurance job you crossed my contract I will be suing you

Katelynn B.

Called them to replace 3 valves in laundry room. Guy replaced 2 without an issue but the third broke as he was working on it.
Decided to fix it he needed to cut the pipe. After doing so he realized he cut the threads to it and had nothing to rethread it or cap it. So we were without water for over 8hrs while he asked around to see how to fix it cause in his mind all that could be done was fully replacing whole pipe which he said though be a few grand. Finally he was told of a fix and he did it. Next morning the fix was leaking. We called again and they sent another tech. And he said the guy that was sent before was a newbie and on a short leash. Said valve was too tight and broke in back so he replaced it.
Said we should no longer have an issue. Very next morning we noticed it was still leaking this time not as much but still a leak nonetheless. FaceTime a senior technician one of two that worked there apparently and the guy said the valve just wasn't put on tight enough so he tightened it and laughed was here maybe a few seconds didn't really look at it much. Very next day it was leaking again the same senior technician came, and this time took the valve off and saw the actual problems and redid the entire thing from scratch the way that it should've been done in the first place.
He said he apologized that he didn't do it in the first place after that the problem was finally fixed later we got a call, offering to give us a partial refund for all the trouble that we went through and in hopes that we would change a review we left on Google. They also asked for a chance to redeem themselves funny enough we were having a leak in our shower so we said they could come on over and look at it and see if they couldn't possibly redeem themselves with that particular job two guys came this time a senior technician, the other one and a master technician both looked at it and quoted a lot of money to fix any form of the issue though one gave us sub Band-Aid fix which thankfully worked. The guy apologized for the previous job and hoped that by them coming speedily and giving us all options even though they didn't do anything that that was enough of redemption to see that they weren't all bad, they also promised that our partial refund was still on its way and would be returned to our card within the week. Wanted to redeem themselves. It's now been 3wks and no refund... we called yesterday asking where it is and that we thought this was part of their redemption. Not to mention they were the ones to offer it in first place. They said they been busy and we'll see it in a couple weeks... guess we'll see. I'll update when I know and if worth it grant more stars but we'll see.

Greg S.

Corbin and Amanda came out to check my outdoor spickets and also to check to see if it was possible to install ice maker line. I did go with ice maker line which they were incredibly efficient and quick with they work. They also cleaned up after themselves and left the final product looking incredible. Would highly recommend these 2 and also HEP for your plumbing needs!

James J.

Yes I contacted HEP for a heat pump problem. After two visits to find out what was wrong. And three visits where they did not show up to fix the problem. We live in Knoxville the duplex where the heat pump was to be worked on is in Etowah. A one hour drive each way. We decided to go with another company we paid 1210 dollars up front which we were told was refundable. They said it would take ten days or less its been sixteen days and no one will respond to our calls run from this company unless you like giving money away. This is without a doubt the worst experience we have had with a company. Im 62 years old so I have had a few.

Jeff W.

called HEP this morning to set up a appointment to get a sink hooked up....they set up a tech to come out and he showed up about 1:30 which was good, I had already been told there would be a $68 trip charge which was fine also plus what it would cost in labor and parts. the sink was already mounted with supply lines connected so all he had to do was add some couplers and a couple of short supply lines. He said the total would be $193.00!!! $68 trip fee plus $120 to hook up 2 supply lines!! y'all got me for $68 but I'll be DAMNED if I pay $120 to hook 2 supply lines up!! HEP is on the way alright!! on the way to RIP YOU OFF!!!!! Never again HEP

LaTosha S.

Tech David was wonderful in doing his job answered all questions and so polite he was a blessing.