HEP is on the way

Relic H.

We had these guys come out yesterday and they were extremely price gouging and we're extremely late. Wanted to charge over $400 to hook up maybe a foot a line. After looking at all these reviews and my personal review I highly recommend you stay away from this company and do your research first....and call around.
HEP is NOT on the way, and if they are run

Janis B.

We needed a small job done to our garage. We needed the gas line pressure checked and about a foot of line connected. When we originally called they said they could have it done that day. ( website says same day service) I said ok, and about a hour later they called and wanted me to reschedule. We reschedules 5 days out, in the morning. When that time came he was not here. He ended up coming about 5 or 6 hours later and was a very young looking man. He did absolutely no work and charged us $60 for showing up! We knew we needed a permit. He said the permit would be $200, (on the bill he put $175.00) Then to attach about a foot of pipe he put on the bill $417.00! We looked up the pricing on gas line pressure checks. $175.00 should of been NO were near that. The pipe was not that long, maybe 6 or 7 feet going up vertical. So for about $417.00 to just attach a pipe about a foot apart is NOT right! we feel we were ""trying"" to be taken advantage of. We don't know if its because he was young, working on commission, or if this is general practice by the company. Needless to say we are NOT happy. The name on our Technician bill was Shaun K.

Linda K.

I can't even give this company a 1....they are the worst! I took a day off from work for a 1-6 PM appointment for a HVAC unit that we purchased from them 6 months ago for $6,300. At 6:00 PM, the technician, Lee, called me to say he was running late on appointments, but that he would call me 30 minutes ahead when he was ""on his way"". At 8:30PM, I still hadn't heard from him, so I called and left a message asking if he was still coming. He called me back stating he was ""on his way"", but in Sharps Ridge and it would take him 1 hour and 15 minutes to get to my house, which would make it 9:45 PM. I told him to still come. At 10:00 PM he still had not arrived, so I called and left him a message asking where he was and how much longer it would be. He called me back, and told me he was on his way, but it would still be 30 minutes (I had to ask myself, how long does it take to get from Sharps Ridge to South Knoxville???). I told him to still come. He said okay. At 11:00 PM, I was still waiting for him to come, so I called him and left a message asking where he was, but also, called HEP and spoke to a lady who said she would call him and ask him to call me back. I did not receive a call back with a status. After waiting about 15 more minutes, I called and spoke to another lady, who evidentially had a guy named Chris call me. His first words....after all this, were, ""This is Chris, what do you need?"" I asked him where the service guy, Lee, was, and he said, ""He said you cussed him, and told him not to come!"" I was just amazed...I told him this did not happen, I did not cuss him...I do not cuss, and I never told him not to come! He told me maybe my husband cussed him...and I told him my husband is not even here, and he never talked to anyone but me! Chris told me someone would come out in the morning....I told him NO. The moral of this story is, HEP is not on the way! Dealing with them was one of the worst experiences of my life! Not only did they put a new unit costing $6,300 in that does not work, but they give you the complete run around when you need service for it. I will NEVER use HEP again, and I hope this complaint will keep others from using HEP. Beware. Oh, and, by the way....I called with this complaint to HEP, and spoke to a woman, who basically, didn't care.

Nick H.

Calling HEP was a waste of time. I called on Monday morning for them to look at a leaky roof. They setup an appointment for Thursday morning 8am. They called back again that day to confirm. Come Thursday, they did not show by 9am. I called and they indicated that they had no appointment! They said somehow the appointment was dropped. They rescheduled for Friday morning 8am-1pm. I figured we would be the first house seen since they made a mistake. They did not show by 1pm. I called and they said 30 min. Called after an hour, they said they'll be there soon. I had to leave the house by 330pm and still no show. So I called and cancelled. Wasted a whole week to get my roof looked at. They have absolutely no integrity, they lie over the phone, and do not care about your time. I believe they overbook like an airline knowing they won't meet their appointments/schedule. They you know you're on the hook since you have an issue and already sunk so much time with them. I feel bad for their actual handymen because they're slammed with work. I wouldn't be surprised if they rush their jobs to meet their next appointment. My suggestion: consider another company or contractor. Do your homework before calling. You'll find I'm not the only person with this type of review for HEP.

Kris Y.

I called because I needed a new washer outlet box installed. The wall was already prepared to just do the plumbing. The drywall was cut away for more than enough room to work. The technician (Shaun Krantz) looked around the job and quoted me $460.00. I told him that was way too much for a one hour job. He told me that he doesn't work for free and gave me a lot of attitude. He started to get angry and I told him to leave and get off my property. I called HEP and complained about Shaun and asked to wave the $68.00 service fee just to come out and give me an estimate (no free estimates!). They send me a Past Due invoice which I paid. DO NOT USE THIS COMPANY! They don't care about their customers and their technicians are very rude! A neighbor of mine has had the same problem with this company also.

I had a local and reputable company in Lenoir City Come do the job and they only charge me $128. The plumber was in and out in 35 minutes.

Cathy C.

This is the ABSOLUTE WORST company we have ever dealt with!!!!! We were charged $450 to have a small piece of pipe replaced on our hot water tank! One hour worth of time! Shame on us for not calling out the sticker shock and signing the quote without understanding exactly what the repair would be, prior to work being done. As far as I am concerned they take advantage of a safety concern and PRICE GOUGE. We have made several phone calls after realizing how taken we were and after 5 phone calls we are being offered a $50 credit! Are you serious? This company will never set foot on our property again and will make sure to never recommend them to anyone. After reading previous reviews I cant believe they have any business. Wish we would have read reviews first! Shame on this company for ripping people off!!!!! Never again!

Martin R.

Do worry if HEP is on the way. They will overcharge you and do unnecessary work and your problem still wont be fixed. You will have to hire someone else after all that to get it fixed correctly. Don't let them in your house, you will regret it.

R B.

We have been working with HEP for the past year. They came out and inspected our old HVAC unit, and then installed a new one. They were mostly reliable when it came time to install the new HVAC (their estimate was WAY overpriced, but we were able to talk them down to something we felt more comfortable with), but any follow up or additional inspections have been routinely frustrating. We have the 1-year $99 inspection package which includes HVAC, electric, plumbing and roofing. I've had to call them repeatedly to get the inspections scheduled and when they are finally scheduled, the techs are either extremely late or don't show up. Then the office calls you and sets up the inspection for the next day, to which the tech is late again. All the while my husband and I are rearranging our work schedules to be home to meet the techs. While they were reliable and on-time when installing the HVAC unit, the subsequent flakiness of the inspections leaves us not wanting to work any further with HEP. It's unfortunate because while the company may try to claim they have great customer service, the proof is in the pudding . . . and these other Yelp reviews.

Chris F.

Had the come out and service my A/C and got told that the wire running from the unit to my attic got broken. I was then told that I would need a new unit that cost $6,100. Had another company come out and repair the wiring and replace the transformer and now I have A/C again. Will not use again.

Kenneth D.

I received an estimate and accepted to pay 511.00 for installation of a new toilet. Then when they lifted the toilet up, the O ring or seal was broken. Just to replace the O ring or seal was another 600.00.... Felt like I had been kicked in the stomach. The tech might have broken the O ring himself, I don't know. I called to complain and was told they weren't in yet, but they would call me back. NO ONE called me back. I will never do business with this company again. Since then I've reviewed their reviews and am astounded as to how many poor reviews they have. Lesson learned, HEP is on the way to screw the average customer. Good bye HEP...