HEP is on the way

Jonathan P.

Worst experience I've ever had with any service company. My appointment was scheduled between 8 AM to 1 PM and no showed up!!! I received no call. No text messages in regards to my appointment. It took me calling their office 2 hours after my schedule appointment to find out that our service guy was running behind schedule. The ladies in the office could not tell me how long it would take for the service guy to get to our house because apparently they can't reach out to their service guys to ask them how long it's gonna take them. All this to say HEP was NOT on the way nor did they help. I now have to take another day off of work and had to make an appointment with another company to come look at my water heater. Could've been a one time thing but I'm very disappointed with them and their customer service.

Jeff H.

CALLER BEWARE!!! My daughter called HEP forAC service for a freon leak. Their tech came out and made some leak checks. Told us the lead set was cracked in two places and had several other leaks. $3700 to replace. He added 22oz of freon(yes i watched the scale) and then said he added 2.5 lbs but will only charge for two. Since Im not ignorant, I know a pressurized system will not work if it has cracks in it. Payed them their $400 and he left. Called in my tech who is trustworthy. There were 0 leaks on the lead set. However the evaporator coil was leaking. He ordered the replacement and added 3# of Freon. Called HEP and customer service said no problem, just provide a receipt for your other vendor and we will refund your money. When she did that, the owner got on the line and said he wasnt refunding anything. The tech was there and he put in freon. He's not refunding anything.
CALLER BEWARE!!!

April M.

Tried multiple attempts to get a copy of the quote after they came to residence. I'm not interested in begging for service.

Anonymous M.

I was charged over $200 just so they could tell me what was wrong. After telling me the electrical components were bad and need to be replaced, I discovered some switch wires were crossed. How do I know. I did nothing else after the technician left other than try the switch. I now MUST have one switch in the off position and another switch in the on position to turn on one device. I am now worried because this technician went into my breaker panel and I thought I heard him struggling to get it back on. I hope he did not leave anything else worse than when he found it! Time sometimes pass and we for get so I am putting a continuous reminder to never use ""HEP is on the way"" services ever again! I initially gave him a 5 star at the technicians request before he ever started any work because he said if I did he would give me a good discount. Some discount. What a laugh but not funny if my house catch's fire because of the poor checks and poor reassembly. Very poor quality ""not work"" work. Lesson learned about giving reviews before any work is done. Lesson learned that even with a high overall rating. You can't find where to rate them on their website or on your own. The technicians name that I was given was Josh by the way and I will put his name in the notes for never hire HEP and sorry but if I get assigned a technician named Josh from any company, I will refuse to use their service. Yes, you can tell from my lack of punctuation but I am steaming mad right now. I've had bad before, but I have never been duped into giving a good review when not warranted. As I get older I was trying to be more trusting. I am back on my ""mistrust until proven otherwise"" thought pattern. Thanks for that Josh.

Kevin P.

$2,500 for a water pressure valve replacement that took less than 2 hours to replace. With a lot of other issues on situation which would be too much to get into. But, I will never use again.

They will beg you for a review bc owner gives workers $12 for each positive review..

Also, my Google reviews keeps getting taken down.

Jen M.

HEP is not not on the way. We called as an emergency on a Friday night. No problem, they said. We will be out between 8 AM to 1PM to assess. Nothing. I called back and was told that they were running late. Things happen; I get that. They said they'd be out between 1 and 6 PM. Nothing. No calls to give an update. Nothing. I called at 6 and they said we are still on the schedule. I asked if this was now between 6 PM and 12 AM and they said they didn't know but probably after 9. I have a family member having surgery on Monday morning and needed hot water in the house when they return home. If you can't do the job, just be upfront and say that you can't do the job. This company strings people along but doesn't deliver. I know how days can get out of hand and this company is probably quite capable, I can't attest. But transparency and communication are key. This company showed neither today.

Laurie R.

Today Jorge Saldana, with Hep, Inc. came out today to fix some plumbing issues. He was very nice and professional. He knowledgeably explained everything he was going to do and did. Whenever I need help with Plumbing or any of the other services they provide, I will request Jorge. He was wonderful to deal with. More companies should have employees like Jorge. Thank you for your help Jorge.

Donna P.

Help was very respectable very concerned. It was an emergency situation where our air little elderly lady had not had water in over a month and they came down one afternoon get the estimate it was back to the next day and had the entire house replumbed in one day they were fantastic.

Stacy R.

I had a clog in my line near the clean out valve of my septic tank I called hep and they came out the guy told me he snaked 140 ft on my 71 foot trailer. Then he proceeded to charge me $580 to ""attempt"" to fix the problem (he did not) he then proceeded to tell me all my pipes under the WRONG bathroom were broken (again they were not). And that I would have to pay 3,400 if I wanted it fixed. He then left he didn't put my panel back on my trailer (the he slid off) he left the cap off my clean out and left my toilet unhooked from the water. I called and complained and they sent another guy out a few days later said guy was extremely unprofessional i essentially did their job for them and they told me that they charge $580 just to pull a toilet and snake with no promise of your problems being fixed. Then the second guy lied about the clog saying it was a rootball (there are no trees close to my septic tank... nor did he look to see the clog) the only upside is I'm getting HALF my money back but I still would not recommend. Basically the companies motto is we take your money but we don't promise to do our job!

Alex B.

Stay away! We attempted to use them for a bathroom remodel and wanted it to be permitted, and was quoted a figure in which we paid half the price upfront and waited for the inspector to come out to begin the permitting process. We received a text a week later when the job is supposed to be finished letting us know that they don't pull permits in our county. We called the county office and they informed us that HEP was operating on an expired license and was illegally working in our county. We put them in contact with management and supposedly they updated their license. Over the next week we received excuse after excuse as to the delays they were experiencing and getting the permit, and finally on week three they informed us that they need to send out another technician and grab more photos. This technician was very nervous to tell us that he didn't know how they quoted us the original figure and got on the phone with his boss only to inform us that they would need an extra $2000 to complete the job. We fired them!