Henry Yee's Plumbing

Michael G.

Pathetic excuse for a ""Plummer"". Their technician Donn showed up without calling us prior as they stated they would. This guy showed up with no tools and spent about four minutes looking at our sinks that we had a couple of issues with. He basically said that since the issue wasn't active while he was there that he couldn't do anything and that to diagnose any further would take a work order that would not approved. He told me to run vinegar down my sink, advice I could have easily googled. After the couple of minutes of actual ""diagnostic service"" Donn stands in my living room and spends like ten minutes writing up a work order/receipt. I actually said to him ""you spent more time writing up that order than you did looking into my plumbing"" to which he replied ""ya"" and proceeded to remind me that I would be charged 75 dollars for the ""service"". I made it very clear that I would be contacting this company's management to receive a FULL refund. Having contacting the president and leaving him a message I have still not heard back. Absolutely unacceptable customer service. They should lose their license and should be removed from any home warranty company's contractors.

Troy B.

I was referred to Henry Yee Plumbing by my home warranty company. I had no prior experiences with them until I was contacted by Lindsey to schedule an appointment. My call was brief, pleasant and she was very accommodating base on my schedule.

The technician arrived promptly in the beginning of the time window and he introduced himself as ""Donn"". While assessing the issue with my water heater, Donn did a great job making me more knowledgeable about the maintenance required for my water heater as well as point out some good practices to keep it running.

Donn was very respectful and courteous throughout the time spent fixing my issue. I can't speak for anyone else at the company but I will say that based on my experience with Lindsey over the phone and the great impression of the company left by Donn, I would certainly call them again. Ask for Donn!

Sue M.

We have engaged Henry Yee's plumbing services on two separate occasions. The first time they did a fantastic job and went above and beyond to handle the job at hand. In the last couple of days, we called them again for a water heater issue at a rental that we own. Once again James handled the situation, so that our tenants were not inconvenienced with having no hot water. We could not recommend James and Lindsay highly enough. Whatever the task James goes out of his way to make sure the job is done timely and correctly. Kudos James and Lindsay!
Thank you ever so much, Sue M.

Julia M.

BEWARE!

WORST SERVICE DELIVERY AND CUSTOMER SERVICE!
This company has the audacious to ask all your money for a job, they haven't even finished! They have literally spend a month at my house and have not even come close to getting the new pipes done.
James Brown will ask for all your money , when he hasn't deliver !
Keep waiting for them to actually work and finish the job.
They are always late!
They hire inexperience workers.
They just keep making excuses not to finish the job and apparently don't have problem solving skills.
The ""supervisors"" allows the inexperience workers to do all the work while they walk around or sit down.
They are awful and utterly incompetent.

Worst experience. They keep making promises and the job never gets done. Save yourself the headache and hire someone else. I wish I did.

J J.

We had a water heater replaced by their technician. The next day after the hook up, a gas leak was determined. We called the gas company and their finding was the hose was not properly installed.....how would you rate Henry Yee Plumbing?

Scott H.

I had this company come out as the drain to my wash machine was plugged. The owner of the company never even brought a snake with him. He did nothing to explore the problem. He informed me that the problem was the way the plumbing was put in and to remedy the problem would cost thousands! He stated he could put in a bypass from the outside to get around the problem and snake it from there. The cost would be a mere $500!!! I gave him $75 for the cost of the warranty and sent him on his way

I called out another company who snaked the drain and the problem was fixed in 20 minutes. The cost was $95.

Lee S.

I go thru old republic who refered this company. And they are able to come out the same day. Well story is Cesar comes in and right off the bat tells me one republic doesn't cover a lot of things. So i pay no attention i tell him the night before i noticed water upstair on my rug and didn't think nothing of it until the next day there was water spots on my ceiling. So he check under the sink bathtub shower toilet n says hmmmm nothing here.. and if i cut the ceiling its not covered. I said well why not how you suppose to know where the leak is if you cant cut it. So i call old republic and speak to them they tell me it is and talk to him and tell him it is. So the boy goes out and gets a stepping stool and starts cutting my ceiling. No plastic down nothing he is on his tippy toes cutting. And says its the wax ring from the toilet and its not cover. And then starts laughing and after i said you had no plastic to put down he said no. How do you cut a whole make a mess and everything out of his mouth was its not covered. He is to small to see inside the hole he cut and just assumes its a wax ring from the toilet that he didn't remove? Hmmmmm so i have a 2nd company coming out but when i call to complain i speak to james who is cussing saying they are pressing charges on me for cussing the kid out. I had to tell this disrespectful boy to leave. What he did was unacceptable. They dont no what they are doing and unprofessional. Dont use even if they offer free service. Horrible. Looks like a small claims suit for the unnecessary hole and mess left. A wax ring under the toilet can not be seen from where he drilled a hole. He couldn't even see

Janis W.

Eek us right! We were referred to this company by Old Republic Home Warranty Company to fix a problem with our bathtub. The repairman came out, misdiagnosed the problem and told us that the problem was due to the builder's error and was not covered. He drew us a diagram of what he said the problem was. Although he did no actual work for us he collected his $75 and was on his way. We got a second opinion on our own and behold! $200 later it turns out that was not the problem at all. We called Mr. James Brown to let him know that his plumber misdiagnosed our problem and ask for our money back. A woman identified as his wife was rude; awful and because my husband was upset about the service we received she said we were ""f....g"" crazy and hung up the phone. Later Mr. Brown called us back, but to see what happened with his wife, not his customers. Fine. I get it. But this was supposed to business, not a family reunion. Our next step is to report this service and behavior to Old Republic. In my opinion this company should not be recommended to deal with their Clients with this type of behavior.

Rick H.

WOW! What a GREAT Customer Service Experience I had with this company and James Brown. I called because our water heater we purchased on 10/1/16 indicates the burner went out. From the moment I spoke James on the phone (he called ME because I called and could not get through after hours), he assured me he could help get me the part i need. He took the time to call around to order the part and have it sent to me or install it if I needed. This guy was terrific! He found out since my water heater was covered (don't buy a Whirlpool water heater people!) for parts, it would not cost anything and they could ship me the parts! Not many plumbing places do this kind of FREE service and this place has it! Keep up the GREAT work James. Feel free to reach out to me for any questions on this experience.

Desiree D.

This has got to be the best plumbing company for anyone looking to save money, and not deal with rude or unprofessional home service men. It can be quite uncomfortable to have strangers enter your home, but the father and son that replaced my water heater were time efficient and made it a point for me to get my money's worth!! My search is over or a reliable and credible plumber