Henrik Plumbing

Pisey R.

We chose this company to repipe our house. Overall they did a decent job, but fell short in the customer relations department. They were very friendly when trying to get us to sign their contract, but took a decidedly tougher tone afterwards. They originally told us that they would send a 4-man crew and complete the actually repiping part in one day, but only sent us 2 men and took 2 days. There were two leaks after the repiping was finished, which necessitated an addition afternoon visit by the plumber to fix.

One of the guys working in our attic snagged our Internet cable, resulting in loss of service. We needed a service call to have it repaired with a $160 charge. When we told the Henrik's manager about this, he got all nasty and told us that our attic was too dangerous for his crew because it had too many wires strung around. He tried to convince us that this absolved his company of responsibility for the mishap, but there was nothing in the instructions for us or the contract about ""dangerous attics."" In the end we took this charge off of our final bill.

One other issue that arose is that we have loose-packed insulation in our walls. We know this would fall out when they cut our walls, so they agreed in the contract to replace it with rolled insulation. When the patching crew arrived on the third day they didn't know anything about this, and it took another call to the manager and more arguing to get them to install the insulation.

There are probably other companies who would repipe your house for the same price without all the hassles.

Tim P.

We were so impressed that I had to write a review.

Our house is about 50 years old. Our next-door neighbor had a pipe burst on their second floor--an expensive disaster! So, although we didn't have any water problems, we knew that we wanted to get our house repiped. Plus, when we had our hot water heater replaced earlier this year, we could see some really bad corrosion in the galvanized steel pipes.

Initially we were planning to use PEX to get our house repiped. We got two quotes. Henrik (and the other company) offered both PEX and copper.

We ended up choosing Henrik and going with copper. We were very pleased with the results. Henrik sent out two plumbers who each had over 25 years of experience. These guys were originally from Armenia and the quality of their work was top notch!

At the end of each day, we always had at least two (out of four) bathrooms working. To be honest, I was surprised (almost alarmed) that these guys never tested the plumbing system for leaks. They just turned on the water, cleaned up their work, and left. I guess that they just knew that there wouldn't be any leaks.

Guess what? There were NO leaks!

I love that they added pipe insulation to all hot water lines. After they had finished the job, I inspected their work and saw that they had carefully cut insulation to fit even in small, out-of-the-way places in the ceiling and walls. Although some workers might be tempted to skimp and save a little time, these guys cared about their work, and it showed.

Our hot water heater is on the opposite end of the house from our bathrooms. So, to get hot water, we would have to run the hot water for several minutes waiting for it to get warm...then eventually hot.

Henrik added a hot water recirculation system for about $700. I had never heard of such a system before.

They added a booster pump on the outlet of the hot water heater. This pump boosts the pressure by a few PSI and is on a timer (that we set to run in the mornings and evenings). Then, at the far end of the house, they added a thermostatically-controlled valve that connects the hot and cold water lines.

The result is a recirculation system that keeps the water in the hot water line above a certain temperature during the desired hours. So, in the morning, we can turn on the hot water and, in just a few seconds, it is HOT!

The patching crew was awesome as well. They textured the ceiling to match...and it does!

One final compliment. The city inspector was very impressed by their work. He said that if this work had been done in his house, he would be pleased.

Nora G.

Quick response to the initial meeting. All company permits and requirements for the job were explained.
The job was finished as scheduled. Service was great, nice people to deal with all doubts and questions.
Easy forms of payment, talk to Richard he will be very helpful and will solve any issues.

Sergey G.

5/5 would use their services again. Henrik is a great plumber but more importantly he's a good person!! I lost my debit card at the gas station next door from Henrik. I couldn't find the gas station phone number so I called his business which is nearby. I asked if he could go check at the register if I had left my card. Henrik found my card and hung on to it for an hour before I got back to LA to pick it up. Forever thankful !!!

Ali B.

Very rude and unprofessional. I had to disconnect the call so the salesperson stop making racist comments. He claims and I quote: ""I am a professional who does the job professional style and not the Persian style!"" Racist! I am very disappointed.
In a response to me, the business owner came up with an excuse and I quote:
""We are busy so we told you no persian bargnings because we thought you are getting ""20"" quotes!""

Dear business owner:
1- Receiving multiple quotes is a normal practice.
2- If you are busy and do not wish to bid on a job, you may respectfully decline. That does not justify racist comments.
3- What the heck is Persian barging and how does that relate to receiving multiple quotes on a full house repipe job?

Very disappointed in this business!

Is it so hard to understand that putting a label such as I don't do business persian style but do it professional style racist? Even in your response you mentioned ""persian bargning"" that is also racist! Of course it is a strong accusation. And I repeat, these comments are racist commemts!

Erik R.

Henrik Plumbing completed the repipe for my home. Both their plumbing crew and patching crew did a fantastic job. I thoroughly inspected the work being done and have no complaints. We're now enjoying clean, clear water after so many years of rusty water.

Markell O.

The team showed on time they were very professional and did a wonderful job, if I could give them ten stars I would!!!!! I am satisfied with the quality,timing & price. thanks a lot

-Services to Pamela Talley

Jane B.

Don't bother to call for a so called free estimate. We asked for an inspection of our pipes under our house and a quote for replacement. The man who answered (I believe the owner) said that did not qualify for free estimate and instead was an inspection which would be a $300 charge. He was quite rude in his explanation and justification for doing so with seemingly little interest in our situation or for that matter caring for our business. I believe this is only the second bad review I have ever written (and I am 70) so to say the least I was very disappointed and actually felt a bit disrespected.

Naomi G.

Willie the estimator showed up 20 minutes earlier than the scheduled time.  He started by walking around the outside of the house to check out what he was working with, which two of our other estimators did not do. He also did a more thorough review on the inside of the house compared to the other estimators. He was really straight forward. We were planning to do PEX because it's cheaper and seems to be pretty popular but he noticed that our electricity was grounded via copper pipe outside so he said we should just do copper to avoid paying more to fix the electrical, even though copper pipes is obviously more expensive than PEX. He was very informative and you could tell he knows his stuff. He wasn't like a salesman type person which was one experience I encountered with another company.  I got a very trustworthy vibe from Willie which was pretty much the deciding factor at the end when it came down to two repiping companies.  

Friday (8/7/20) the two plumbers, Vigen and Vosan, showed up about 10 minutes before 8. I saw them on the Ring app. I wasn't there yet, and my fiance and his brother did not hear the doorbell to open the door, so I got a text from a number that I assumed was Richard about opening the door since the plumbers were there.  This ended up being a blessing in disguise, getting that text.

Vigen and Vosan worked hard the entire day and repiped all our old galvanized pipes and it took them up until just before 6PM. We could tell our water pressure was stronger and we didn't have any more issues of running the shower, flushing, using the kitchen sink etc at the same time.  I asked what time they'd be coming tomorrow to patch, (Saturday) and Vigen said, it would be different people coming to patch but that they'd come tomorrow around the same time, 8AM.

At this point, I'm ready to give Henrik Plumbing a 5 star review on Yelp.

However, Saturday morning, I come to the house early 7:30AM, waiting for the patchers to come patch up the holes. I wait until 9AM and no one shows up, so I call Henrik Plumbing- straight to voicemail. Luckily, I had the text from the previous day, so I text the number inquiring about when the patchers are suppose to show up. He tells me that no patching is scheduled for ""Tuesday"" but I think that was a typo and he meant to say ""today""?...and that they were busy etc and that he'll try Monday and he'd know by 3PM that day, Saturday. He explained that someone should have told me or called me about the patching, but he had left the office early and said sorry. He tells me that he'd text me by 3PM that day (8/8) after getting an update from his patchers and would try his best for Monday since my house didn't have too many holes.

It's past 3PM and almost 10PM Saturday (8/8) and I still haven't received a text update, so I text him and he says he'll get back to me the next day, Sunday, as he did not receive an update.

Sunday morning I get a text that the house they are working on was not finished but says they can be at my house Tuesday 8-8:30AM.

It's Tuesday, and again, I have arranged my plans, work meetings, etc. to work with the time they gave me. I am at the house by 7:40AM because I assume they might show up earlier than 8AM. At 8:30AM no one has showed up, so I text Richard and he says the patchers will show up by 11AM.

I patiently wait, and when 11:10AM rolls around, no one has arrived. I call Henrik Plumbing.  I explain that no one has arrived and Richard is surprised. He puts me on hold to I assume, contact the patchers to see what's happening. He says, they will arrive between 12:30-1PM. I explain my frustration that there is no follow through on these times and it has inconvenienced me as I have planned around the times I was given. He says that we don't have too many holes here as it's a partial and that it shouldn't take too long, but that is not the point. The point is the times change and I am given no heads up until I reach out when no one has come at said time. He then says the patchers were suppose to come to my house first since it was a partial and less number of holes, but they didn't and went to some other house first which was taking longer than expected. He said something along the lines of, ""I don't know why they didn't go to your house first"". So at this point I'm still pretty irritated but after a few days I decide to be more gracious and believe that I'm more irritated at the patchers for not doing what they were supposedly instructed to do.
2PM rolls around...still no one has arrive. I call Richard again telling him that no one is here. Got put on hold again, he said they were in traffic.
Finally, 2:30PM patchers arrived.
Manuel and Pico worked fast and patched up the holes nicely in 3 hours.

Overall, work wise, 5 stars- recommend. But because of all the hassle with the patching, I couldn't give the 4 or 5, though I am understanding that this is sort of how things are in the contractor world.

Thank you Henrik Plumbing!

Ed W.

Henrik Plumbing is an outstanding business with a very long history of providing excellent service with quality materials that are installed to last a lifetime. I first used Henrik on a property in 2000. The full home re-pipe job was great and I am pleased to say that I have not had ANY issues with their work on this property to date! In my recent search for a re-pipe job on a different property, I reached out to Henrik and was pleasantly surprised to see that they were still going strong in the same location with the same phone number! Richard and his crew were amazing! Their work was clean, detailed and complete with QUALITY materials and careful installation. Henrik Plumbing is a truly reputable business. I definitely will be referring their services to family, friends and associates.

ED