Henley's Plumbing & Air

Moe B.

Great Workmanship! Big thanks to Gary for his awesome customer service, professionalism, and caring about building clients and not customers!

Debi G.

Watch out! Always get a second opinion! We woke up Saturday morning to no heat in our house so I called BHI. They sent someone out within a couple of hour which I appreciate. He went on my roof to evaluate. He came down with an estimated cost of between $500 and $700 and couldn't get the parts until Monday. Mind you, it's January and 63 degrees in my house. They left with an appointment for Monday. We decided to get a second opinion and called A Avis. There came out, again a couple of hours later and after evaluating my whole heating system, it was found to ONLY be my thermostat! The guy from BHI never mentioned the thermostat as part of the problem nor did he even look at it. It's the last time I will call them!

Karen L.

Great company to hire if you have any plumbing issues. I had an overflow from my upstairs shower down to the downstairs restroom. BHI was quick to identify the problem. They were able to fix the problem with a reasonable price. Very professional, friendly and knowledgeable. Thank you for your help!

John S.

We had a leaking shower faucet and I attempted to remove and replace the inertial workings. Could not get it out and had no water to the house so I called BHI for some assistance. They had a quick response and came out same day. The plumber looked at the problem and said he could pull the part out quick and he had a replacement. He proceeded to go to his truck and grab the part. He installed it and put the finishes back on. I turned the water back on at the street and everything worked great. He then gave me an invoice/bill for $270. I was shocked at the price, especially since I was never given a price for the work. If you are planning on using BHI they do good work, but don't let them touch anything without giving you a quote or they could charge you any price they want. I would not use again.

Joe G.

Joe came out did a cleaning/flushing to our tankless water heater to rid it of hard water deposits. The process seem to work as the volume of water supply to the house has increased. Things seem to be working well so far. Additionally he did catch a few things that I need to address during a free home plumbing inspection. No real complaints. Happy with the overall responsiveness of this company.

Janet M.

Our main water line was clogged up due to old tree roots that had sprouted inside the old school clay pipe. Josh came over and immediately suggested to view the issue with the camera and was honest, extremely nice and sincere about how to fix the issue. Josh then brought out the bug guns, Jay, to dig up the broken and clogged up pipe and get it all replaced with a pvc pipe. Also they double checked the rest of the water line to ensure if we had any other issues and brought in more big guns to blast out a belly of water near the city street we had. I cannot stress enough how AMAZING THEY WERE!!!! Happy, nice, had a lot of pizazz and got the job done within the same day!!!!!! Can't even tell anything happened in my lawn after. I would HIGHLY recommend requesting for Josh and Jay again!

Cesar G.

Gary and Anthony came out today

Great service
Quick
Explained thoroughly
Let us know if needed replacements
Great customers service
Clean

Got the job done

Very pleased with the jOb Anthony and Gary did for us.

Steen K.

I called BHI due to a water heater leak. BHI responded the same day and were able to properly diagnose the issue. Jay and Joe were able to have a line changed quickly and cleanly. Would recommend and use BHI again. Thanks!

Darren G.

In good faith, I felt that it would be OK to have a technician from BHI come over to do an evaluation of my heating system for a possible installation of a new furnace, without us being there. They replied that it would be fine...and that they were licensed and bonded. So they go and do the inspection this last Thursday.

On Saturday I arrive at my cabin for the weekend. When I walked in the house it was 34 degrees. I thought this to be unusual as we had set the temp to 55, which we always do when we are away. I tried to turn on the furnace several times. It would not start....which is unusual. The issue has always been keeping it going...not getting it started. I went upstairs to the room where the furnace is and found that whoever had been there had unplugged it from the wall.

When I plugged it back in, it began circulating cold air without any heat....and would not turn off unless I pulled the plug. I couldn't figure out why it wasn't firing and creating heat until I then realized that the BHI technician had also turned the gas off.

We had another HVAC person show up and ""fixed"" the circulating motor that had never been a problem before.

Had we not been there that weekend, our pipes could have burst without any heat circulating in the home. We also were not informed about anyone unplugging things and turning off the gas.

It seems that if BHI were going to do these things, they might have at least left a note on the table, or a quick telephone call to let me know.
They did neither. No explanation....nothing.

Didn't hear from them until today...with an estimate.

Still no personal explanation as to why they did the things they did.


Update. Manager of the establishment called and was very apologetic saying that his worker had dropped the ball and as a result had been spoken to. He said that they prided themselves in their communication with clients and that this error was not a reflection of the way they did business. Took some courage to make the call.. and even more to say that they were wrong..

Beth A.

When we had a leak in our foundation slab BHI came out right away and helped figure out where the leak was and stop it. We obtained a couple of quotes for repiping the whole house as we had had several leaks in the past and wanted to upgrade our plumbing. Their quote was the best and they were able to complete the re-pipe in one day! Amazing. A few months later we weren't getting hot water and they came out immediately to help. Joe and Jay came out and spent hours diagnosing the problem, which turned out to be due to another plumber's work on our bathroom remodel. It was actually a very complex problem which they were able to figure out - it's obvious they are very good at what they do. They did not charge us for their time and we had the other plumber fix the problem. I would highly recommend them!