Henco Plumbing Services

Lewis S.

Rod made a fine show of concern; then proceeded to complicate a simple leaky valve problem, take forever to do an estimate and quote $892 to replace an under sink valve. I paid the $129 just to get rid of him. Took a wrench and tightened everything. Leaking stopped. You decide what to make of this!

Grace C.

We made an appointment days in advance, blocking out our AirBnB, and they stood us up. My husband called them multiple times while he waited at home for them to arrive, and they kept telling him someone would call me back with the ETA.

This went on all day, until the end of the day, when a ""manager"" called him back to tell him no one was coming, and tried to convince him to reschedule for the next day. Don't waste your time with this company.

Ling W.

Price gauging for sure for two to three feet long copper pipe replacement.
Given that Wyatt is very pleasant.

Mary P.

Chris was awesome! His customer service skills are as great as his plumbing skills! Thank you for the extra help of unscrewing that stubborn light fixture for me!

Debbi G.

Michael came out and scoped our sewer line. he was very professional and knowledgeable

Matt W.

Henco's service was top notch. They were able to have our plumber, Rod, come out next day to diagnose a confusing water leak in our garage. He quickly identified the source and then the root cause soon after. He was very cordial and patient in explaining what was going on and why, putting us at ease. Ron provided clear pricing options and explained the pros and cons of each. Financing was a very smooth, convenient process. After the sale but before installation we changed our mind on part of the services to be performed and I really appreciated how painless Henco made it to switch things out and redo the financing. No pushy sales tactics or attempts to upsell us on things we didn't need. All in all it was a very good experience that left me confident in the work performed.

js e.

Brian always fixes my problem and looks out for anything else that might come up. Amiable & loves what he does. You know it's a good company when the employees love them too! I can always depend on Henco!

Nicole A.

Sunday, February 26, I noticed my kitchen floors buckling in front of the fridge. I pulled the fridge out and I saw water sitting between the floor and the wall to the pantry. I called my dad and asked if he'd come over and take a look. We ended up shutting off the main water line coming into the house because we couldn't see where the water was coming from. I called Henco Plumbing and asked if someone could come. The guy that answered the phone told me the initial diagnose fee was $129. I said ok. He scheduled the plumber to come out the next morning to assess the issue. Come to find out there was a pinhole leak in the copper valve. Before the plumber fixed the issue he quoted me $1,278 and asked if I would be ok with that price. I, being a single woman not knowing anything about plumbing, kind of shooken up with everything, agreed to the price. I felt I didn't really have any other choice! The plumber was at my house for 1.5 hours to replace a 20"" pipe and a valve. He was very nice and professional.
A couple days went by, and the shock wore off, I called Henco and questioned the price. I was basically told that it was menu pricing. After talking to some people I know that have been in the industry they told me that price was absolutely absurd and they couldn't believe that I paid that price. So I called Henco and asked to speak to the manager. She told me the pricing was done correctly and there was no room for negotiations. My point for all this is to let you know before calling them that their going to take advantage of you in a desperate situation. This really should have been a $400-$500 job at the high end.

B L.

Called out for overflowing utility sink. Charged almost $400 to run camera in main sewer line to main (unnecessary because just had new sewer line put in not too long before), drain and snake. Said needed all new interior plumbing. Needed to bring another plumber out a few weeks later who fixed it for 1/4 cost. Would not recommend at all.

David ..

Requested repair of simple 1/2 inch copper water line which had frozen during recent cold-aggedon at our Portland house here in SW Hills. The charges were horrendously inflated and no estimate was provided prior to repair. The cost for this simple fix? 1700.oo.

The quality of the repair, so far as we can see, was adequate but hardly worth a mortgage payment. The tech was as nice a person as possible and worked quickly and competently and we gave him cookies for his children after the work was completed.

The problem is being addressed by the Oregon DOJ with a c/o ""price gouging"". I believe that this company took advantage of the situation by a ridiculous overcharge [which was not justified by any mention in the ""paperwork"". My advice? Look elsewhere for repairs and frankly, anything else they offer. Sorry for the length of this. DB