Henco Plumbing Service

Yedley M.

Ver fast at responding and offering to schedule, I had a burst pipe and they fixed it in no time! Will definitely call them back in case of another issue. 100% recommended.

Patty B.

I want to shout out a huge THANK YOU! to Henco Plumbing and Kevin Hornsby the plumber who answered my call for help. Thinking that I could replace the kitchen faucet myself, since I had been the one who installed it years ago. In the meantime, another plumber had installed a new garbage disposal, and I could no longer access what I needed to so that I could remove the old faucet. Since I had dismantled some of the faucet that meant I no longer had any water in the kitchen. Kevin and Henco came to my rescue the same day I called. Professional, personable, and very good at what they do, I highly recommend this company and Kevin.

Jeremy S.

I strongly suggest avoided this company. Context:

I called Henco out to service a blower fault on our water heater (with our water supply also powering our hydronic house heating). The person on the phone was great and said they could get someone out quickly and that there would be no call out charge with us being a first time customer.They did warn that we'd have to pay for the techs' time if it wasn't a quick diagnosis (which is reasonable).

The diagnosis was not quick (~2 hours) and included placing a call for a warranty with our water heater manufacturer. The part was not available locally, so I told them I'd drive the 3 hours each way to pick it up on Monday morning when the supply store opened, if we opted to go the repair route. Additionally, we asked them for a quote for a full new service install with something more appropriate for domestic hot water + home heating. The quote sent for repair work was $360 for the first day of diagnosis (2 hours of time for 2 techs) and another $725 for installation once the blower was here.

They provided a quote for the full install over the weekend but it was sized for a house half of our size. I flagged the issue and the tech agreed, so I opted to go the repair route while they prepared a right-sized full install quote. I drove the 6 hours on Monday morning to pick up the part and received no response when I told them I was back with the part and hoping to get hot water and heating back on (in 40F temperatures).

Following the advice of other hot water service technicians I'd reached out to, I proceeded to spend the 15 minutes to install the blower myself (not sure why they had that listed as $725 worth of work). I let them know that I no longer needed them to come out for repair, but to continue with the full install quote as our system is at the end of life and desperately needs replacing.

Without any conversation, my bill jumped from $361.90 to $561.90 with no additional work being done and that still being just the cost of 2 techs for 2 hours with no parts.

For as knowledgeable and kind as the techs were, this was a terrible experience and I have 0 intention of working w/ Henco again. They repeatedly ignored outreach and increased the bill without any conversation. I strongly suggest you avoid this company.

Steve R.

Chris was great. Fair price, fast work, good results, very professional and courteous. Would hire again.

Tony T.

I got a quote from them on replacing my shower faucet, which had snapped off. The guy said the handle was no longer available (which was incorrect), and replacing the valve would require cutting a big hole in my shower, and be one to two hours work, and they charged around $300 an hour. So i figured $300-600. Then his quote was $1200, which seemed like a rip off.

Then I got a quote from another plumbing company on here, and they quoted only $350-800 for the same job, depending on whether they'd need to cut a larger hole to replace the valve, which they said may not even be needed since the bolts might be within reach.

They also then directed me to a store where I found the replacement handle that was supposedly not available anymore. So the final fix was $10 instead of $1200!

Gaabriel B.

I didn't end up hiring them as my partner hired someone else before I could talk to them but I wanted to do a review as they got back to me SUPER fast, provided a lot of information and were very polite. I'll remember this company in the future.

Ariana D.

Bryan and Ricky were helpful in addressing our basement drain cleaning request. We opted to take them up on their offer to clear out our tankless water heater too. Appreciated the professional, quick appointment and support.

Jessica B.

Hired Henco plumbing to remove my current hot water heating system (I had two hot water heaters) and replace with a tankless hot water heater. Prior to the work being performed I spoke with them about the electrical. They said they would be using the outlet so no need to contact an electrician. They finished the install and departed. A day later I found that they left the 22o volt exposed wires just hanging. The wires were hot and not properly secured. They never said anything about the electrical. If I had not found it, someone could have been really hurt or my home could have burnt down. Prior to finding the wires I had them scheduled for a second job. I cancelled the second job after finding the wires, as I do not want them to work on my plumbing after making such a huge mistake. However, they sent me an invoice for the work they did not complete with a forged signature accepting the work. Very suspect business practices. I would not recommend hiring Henco Plumbing.

Rahul D.

We have been supremely disappointed with our instant tankless hot water heater installed by Henco. It has been months now where we barely have any hot water for showers and our hot water pressure is miserably low. We spent near $10,000 on replacing our hot water heater with a high-end tankless system and we have had no support in getting us even back to where we were prior to the new installation. Our old hot water heater wasn't fantastic nor very efficient however at least we had a hot water for showers. We have called Henco on multiple occasions without any resolution. They have told us to buy new filters and other things that make no sense to resolve the problems that they have actually created. I would highly recommend anyone not to utilize their services.

Simon T.

Colin arrived at my door wearing no mask. When I asked him to he laughed at me. During our interaction I felt like he wasn't interested in our business. He's demeanor was arrogant. I would not recommend this company.