Heine Plumbing & Water Treatment

Dawn S.

John was the tech I was dealing with directly and he couldn't have been more professional. Diagnosed the issue, recommended contractor to assist with the job and everything was done top notch. As a single mum it felt wonderful to put my full faith into such professionals and nice to know they did look for the most cost effective solution to my issues (2). In fact final bill came in under estimate. I will use them for all my plumbing issues going forward. Thank you. Dawn S.

Thomas M.

Kris came promptly on the same day I called. Diagnosed the problem with my water heater,fixed it and also quoted a new price for a new one as mine is 21 years old.. Extremely friendly and professional. Will recommend to friends and use the again..

Joe B.

My wife and I were very pleased with the work that they did for us. They installed a new hot water heater within a couple hours. That was unbelievable . Also very neat and no mess left behind. We will be using them for everything else in the house.

Rebecca V.

I will never go to anyone else ever again! They were extremely professional, knowledgeable, kind, and understanding. They kept me informed throughout the whole process and were determined to help us fix our problem! They gave us multiple options and helped us with our immediate issue. I never felt pressured or backed into a corner. They are amazing!

Michael K.

First time I have used Heine Plumbing - outstanding customer service! Chris arrived right on time, analyzed an issue with my water softener, and provided me with a thorough explanation of how the softener works and the possible causes for the softener problems I have been experiencing. Chris is very knowledgeable, very professional, and very personable. It's clear why Heine Plumbing has been voted Sussex County's top plumbing business!

Chris C.

Having used Heine Plumbing over the last 10-15 years, They were our first call when we discovered a water stain in our kitchen ceiling.
Calling for an appointment was easy as can be. John dropped by the same day and did a great job diagnosing the problem, cut a hole in the sheet rock and discovered a pin-hole in one of the pipes. Shutting off the water, covering the work area with drop-cloths then proceeded to remove the leaky section and replace it. He took the time to clean-up more than we would have expected. John was great at explaining the whole procedure as he was working. Thanks again, John for a job well done.
Highly recommended
PS: John, enjoy your vacation!

Kelly D.

Chris came to install our dishwasher. He went ABOVE and BEYOND considering there were parts missing and a few other issues with the unit. This was our first time using Heine and because of Chris' diligence, we will be life long customers!

Christine L.

We were very pleased with the work that John from Heine Plumbing did for us. We had a slight problem after he left but he came back as soon as he could to fix it and then went out of his way to find a toilet tank lever that matched the rest of the bathroom fixtures. Would definitely recommend!

Mad Martha N.

Heine Plumbing is highly professional and Chris, field technician who repaired our leaking water heater, was extremely courteous, honest, and thorough. We discovered a large leak on a late Monday evening and contacted Heine after hours. They do offer 24hr SVC as found on Google. I was very impressed with the professionalism of the dispatch personnel as well. They took my information and informed me a technician would be calling me as soon as possible to assess my situation and indicate his availability for repair.

Chris was the technician who called me within 20mins of my initial call. He was extremely personable over the phone, informed me of possible causes and was very honest in his availability. He admitted he was the only tech on call (due to other techs' vacation days) so he would probably not be able to reach me compared to other plumbing companies I had contacted before him. I appreciated that. The other company that did promise to call back NEVER did (poor first impressions) even after a couple of follow-up calls from me. Chris offered to fit me into his schedule the following day and again was honest in admitting it was already a full schedule. He promised to contact me in the morning to update as to when I may be expecting him to come to my house. As promised the next morning, he called and indicated he was able to adjust his service calls and made our house his second stop. I was floored as to how he treated our issue with as much concern as the other calls. He made the effort to show genuine attention to our cause and came onsite, repaired our water heater issue efficiently. He also provided advice as to replacement of our heater as it is 16yrs old and estimated how much longer it may be good for.

OVERALL REVIEW: excellent recommendation for plumbing needs, professional staff, prompt replies and follow-ups, honest advice. I commend Heine for employing such a professional as Chris. Thank you so much again Chris for exemplary service!!

Wayne T.

John Is very Professional and courteous the job was finished on time I will definitely recommend to friends and family I will be using their services in the future Everything looks great .