Hedden Plumbing

Erin M.

This guy is a freaking joke. Rude. Arrogant and straight up jack wagon. Rheem warranty rep. Complete BS. Appears he is the only one in the state that knows how to properly install a water heater. Had to blame faulty installation for a faulty moisture wick. Problem was resolved by just buying a new wick.

Nelli M.

I'm appalled at the """"service"""" we received from Hedder Plumbing. We were set up with them through our warranty from Rheem. I wish we had looked at the reviews before we agreed to have this man in our house. Almost exactly like all the other reviews state: he was rude, unprofessional, said everything had been installed illegally, assumed the plumbers didn't do X,Y,Z therefore he wouldn't do anything. He said we're lucky he didn't charge us, even though I'm not sure what he would have charged us for. He did nothing, he even made my 75 year old dad go turn the water on and off. A plumber couldn't even do that? He has also sent my dad a horrible text since because of our review and called/left a voicemail, which my dad won't even listen to because of how rude this man was. Please do yourself a favor and go with another company. Believe the bad reviews on here. Look at the responses the company gives, especially to the bad reviews on Google. He tells the same story every time and then resorts to name calling all the customers. Terrible customer service. We will be contacting Rheem regarding this and hopefully will get someone more professional and helpful .

Christine Y.

They advertise to be 'courteous and professional'....FALSE ADVERTISING They were so rude that we went with another company. Margaret W. Stuart, FL

Chstr W.

Irv is the best plumber I have dealt with in Port St Lucie in the last 14 years. He educated me on the problem, offers multiple solutions, quotes accurate prices, and completes the job in a fair amount of time. He has been a bit late to a job or two, but he is a busy man. I put myself in his shoes and don't take it personally. He does great work and I will highly recommend him to anyone that will listen to me.

Cynthia B.

My wife and I take pride in commending businesses and writing positive reviews. This has to be the first negative review we had done in 7 years. This has to be hands down the most unprofessional, rude and cunning business we have dealt with in a very long time. We had a water heater that needed to get repaired under warranty with Rheem. Hedden plumbing came out and ordered a sensor. They then replaced the sensor a week later. The heater had the SAME error code a week or two later. Hedden Plumbing came back and did a dog and pony show to look for leaks. Well, there were none...so HE MADE ONE. Then took a picture and said """"this is a water heater that is not installed to code, and that is causing a leak (mind you...the one he pushed a lever on to create)"""". He then said """"we don't touch water heaters that are not installed to code"""". Completely untrue because he changed the sensor a week or two before. He then continued to say that I need to pay for a service call and if not he would contact Rheem to void my warranty. A pathetic scare tactic that shows """"0"""" empathy and total lack of professionalism. Folks, this man came into our home and had the audacity of telling me that even if we wanted to bring the water heater to code that it would """"be my problem"""" to find someone. That his company has """"no time to do anything outside of warranty work and have no time to WASTE on anything else"""". DO NOT USE THIS COMPANY. The feeling of """"cattle herding customers"""" was super evident. When calling Rheem right after, they advised me that he was the only contractor in the area that they have that does this kind of work. I think this helps explain why there is a no care towards the customer because they're going to get warranty work anyway being that they're the only company to fulfill repairs. Ladies and gentlemen I'm also here to tell you not to believe the lies of Hedden plumbing and their scare tactics of not paying your invoice and having your warranty voided. I called Rheem and after hearing this horrifying story, they not only agreed to replace my water heater, bu they also agreed to cover the labor warranty of having a new one installed. I read the reviews on Google and saw that a previous customer had the same horrifying experience as we did! Not surprised to see them answer in an unprofessional, emotional and degrading way. Stay tuned folks..just read how they reply to this review. It speaks for itself.

Danielle B.

Rushed to get off of the project. Only completed one of two projects. Changed his mind about changing a faucet because he had somewhere else to be. Charged me $50.00 more than the quote.

Kenzie H.

This is the second time that Hedden Plumbing has come to my home to fix my well. The first time he was totally awesome, nice, and gave me the cost of the fix up front. The second time (on a different part of the well) was the exact same! Same day service on something that I thought would take at least a few days. Mr. Hedden is very courteous, appreciates his customers, and is great about explaining what he's doing and what it'll cost. I recommend this company to anyone that asks for a plumber!

Alana A.

Negative stars is more appropriate for this A$$hole. Late, rude, and doesn't know plumbing. Took a day off work to deal with this useless waste of time. Do yourself a favor and hire anyone else, or do the work yourself. You are guaranteed to regret using him. Should have read the reviews myself beforehand, so that's on me.

Bellindton C.

I wouldn't even given Mr hedden one star but I did not have the option! Mr hedden replaced two hose bibs at my residence and told me via telephone it would be $200-300, after working for about 20 mins he knocked on my door with a bill for $500! He argued with me about the price and I told him I wasn't prepared to pay $500, I paid him $300 and he commenced to harassing me via telephone, telling me he would take me to small claims court if I didn't pay up by the18th of august. On August 19th his van was seen in front of my house by my neighbors which witnessed him getting out of his truck and heading towards my gate to my backyard. This weekend we went to turn our sprinklers on and low and behold the handles for the faucets on both hose bibs that he repaired were missing! A police report was filed and he denied to the police offer that he did it! What a coincidence? So if you hire him make sure you are willing to pay whatever amount he wants or he will come back and steal it from you! Oh and by the way, the cost of the parts he replaced were under $20 at home depot!

Debbie D.

Purchased a brand new water heater from Rheem. Within a day water was leaking from a factory installed rod. I was notified by Rheem that a plumbing service would call me. Irving the owner called to set up an appointment. He spoke to me in a very condescending manner. His seemed bothered by the service call. I let him know that was not a way to speak to a potential customer and quickly decided I didn't feel comfortable working on my home.