Heckeroth Plumbing Electric & Heating

melissa r.

I called Heckeroth some time ago when my whole system clogged up. The guy came and removed my toilet. He snaked it out and put the toilet back. Then proceeded to charge me a ridiculous fortune for the service. I later asked a plumber what the job should have cost and he laughed when I told him what my Heckeroth bill was. I would be remiss if I didn't mention that as the guy worked, he would occasionally spit tobacco juice into my toilet. So lovely! I'd rather go pee in the yard than call Heckeroth again.

Kevin M.

Herkeroth did a great job installing a tankless water heater.

BUT unfortunately they mislead me with the financing plan and we were hit with a surprise interest fee of $2103.83

I called customer service who quickly blamed the bank and then blamed me. They could have taken professional tone or been adults about the miscommunication, instead they were nasty and obnoxious.

Rebecca M.

We are very grateful to Heckeroff plumbing and are long standing customers. This week, we needed nearly 30 feet of our plumbing restored (it had originally been done by Rice Plumbing only 10 years ago, and who did very sloppy work).

Mike came in, assessed the problem and then - came right on time with a small crew and got the job done - beautifully - in a day. They were professional, courteous and are proud of their work - and it really shows. Heckeroff has financing options, too, that made the work possible for us.

Rebecca C.

No words for the customer service at Heckeroth Plumbing. Unfortunately, I have nothing to report about their actual work because I never was able to make it that far.

I had an appointment booked for over a week. I usually get a confirmation text the day before with other companies but didn't with Heckeroth. I did not think much of it and assumed I was all set. I scheduled my work day around this appointment which was between 12-2. I had a busy morning and missed a call at 10:45am confirming the appointment. I called at 12:30 to check status and eta. The woman, who answered, confirmed my name and address, told me that no, my appointment isn't 12-2, it's 12-4. I said I was told 12-2 when I booked and she said no, 12-4. The tone said I was mistaken. She also had no clue of the approximate time someone would come. Fine, now I have to get a ride for my daughter so I can now be home and available until 4pm.

At 3:30, I decide to give them a call again to check the eta. A different woman answered, equally as indifferent and not understanding of the situation but did confirm I was scheduled between 12-2. She informed me that she called at 10:45am and I didn't answer so the technician was gone for the day and my appointment cancelled.

What?! I called at 12:30 and was told someone would arrive between 12-4. She said, ""Well I don't know who you spoke to but..."". At this point I was made to feel like I was incorrect by 2 employees when indeed my appointment was between 12-2 and I did call at 12:30 and spoke to someone who confirmed my appointment. What's going on in that office? Her attitude was horrifying and I never get upset in these situations but said that this is ridiculous and I won't be doing business with them if this is how they treat people. Her response was, ""ok"".

I feel I dodged a bullet. If this is how you treat potential customers...I was about to drop thousands on this job. Also, you don't send a technician for a scheduled appointment simply because the person didn't pick up when you called an hour before the appointment was set? Awful and a waste of my time.

Eric P.

As far as I'm concerned they get zero stars..douchebag showed up looked at my boiler and automatically went into salesman pitch..oh you need a new one do old can't get parts...2 hours $ 486..for nothing..and do boot didn't fix it...

Isabelle M.

Buyer beware - go elsewhere if you want affordable, trustworthy plumbing.

I just bought a house and contacted them because we knew that there were some issues to be fixed. We have an issue with the hot water in one bathroom and they said they didn't notice it. We also had a toilet that wasn't draining - they said it was ""not fixable"" and would cost $820 to replace the toilet...$820 for a toilet...My husband and I bought a plunger and some drain cleaner and it's now working perfectly.

I called them to complain and they told me they immediately started arguing with me and didn't offer to check what had happened or support us in any way. They said I should have been at the house even though they agreed to do a visit while we were away.

What you want is a great plumbers in the area that cares about long-term relationships with customers, they don't fit the bill.

Steve F.

I called Heckeroth because my gas heater hot water heater combo unit by Navien was dripping water and I have a service contract with them.
The tech arrived and told me that the problem was that my water was too hard for this unit and I needed to put in a water softener and might need to replace the entire unit. He tested my water and told me it had a hardness of 8 and the unit could only handle 7. I had my water checked and the hardness was between 4and 5. I check with Navien and they told me the unit could handle up to a hardness of 12. The tech either flat out lied or was incompetent. Either way this is not a company to use. I cancelled my service contract with them and got my money back. I am following up with the manufacturer (Navien) about this companies inability to service their product.
Steve Ford New Paltz NY

Tarsha M.

Heckeroth is an extremely unprofessional and unreliable organization and they have horrible customer service. I went into contract in August to have them install the generator for my house. I put down half of the cost at the time of the agreement. The goal was to have the generator BEFORE winter. It is now toward the end of October and I was just informed that their electrician doesn't have a license to work in the Town of Newburgh so they will be refunding my down payment. Mind you I had been calling them almost every week for months, often without getting a response or having to call repeatedly to get an answer. I am now out of a generator. I would not recommend them to anyone!!! You will have to stalk them to get any information and they will leave you high and dry at the last minute!!!!

Stewart M.

I would strongly recommend you stay away from Heckeroth. They seemed OK for some general purpose work, but then had a VERY bad experience with them when my generator (which I paid 10k for) was installed and had continuous problems over a few years, then died completely. The generator never worked reliably, then ended up with a slew of more serious issues (cracked cylinder head, burned out muffler, etc.) due to their incompetence and now unwilling to even speak to me about it. They supposedly let their Generac license expire, and don't seem to really understand how to install or maintain the unit. I had another company (who are a fully-licensed top-level Generac dealer) come look at the unit, who mentioned that the issues were caused by poor maintenance (e.g. cylinder head over-tightened, spark plugs not replaced when they should have, no electrical grounding, no town permit and inspection, etc, etc.). For the past several months I have tried to talk to someone their about what to do about it (and I wasn't trying to get out of paying for repairs), but no-one with any authority (I tried contacting the owners, but was always told they were out and wouldn't call me back) will call me back, and I have tried at least 10 times. I've finally decided to avoid any more stress about this, and bite the bullet and pay for a new unit (with a 10 year warranty) from another company. If you want to take a chance with them and potentially have this happen to you, or be treated like a non-entity, by all means go with Heckeroth; I would stay far and wide away from them. They are truly an awful business with people who don't care one iota about their customers.

David K.

I got frustrated attempting to fix leaky kitchen sink sprayer so I called in this outfit. I figured that while they were here I would have them look at a dripping sink trap in basement as well as the hot water shut off to kitchen sink. They wanted just under $700 (not a typo!) Would have been much, much more had I went with a whole new faucet like they originally wanted. They wanted to replace entire trap in basement for what was simply a cracked plastic nut. After putting my anger and frustration aside and replacing it with patience, I spent less than $50 (also not a typo) at Home Depot on parts and less than 1 hour of my time fixing all. The best I can figure is that they must charge over $600 per hour labor.