Heckeroth Plumbing Electric & Heating

Steve F.

I called Heckeroth because my gas heater hot water heater combo unit by Navien was dripping water and I have a service contract with them.
The tech arrived and told me that the problem was that my water was too hard for this unit and I needed to put in a water softener and might need to replace the entire unit. He tested my water and told me it had a hardness of 8 and the unit could only handle 7. I had my water checked and the hardness was between 4and 5. I check with Navien and they told me the unit could handle up to a hardness of 12. The tech either flat out lied or was incompetent. Either way this is not a company to use. I cancelled my service contract with them and got my money back. I am following up with the manufacturer (Navien) about this companies inability to service their product.
Steve Ford New Paltz NY

Tarsha M.

Heckeroth is an extremely unprofessional and unreliable organization and they have horrible customer service. I went into contract in August to have them install the generator for my house. I put down half of the cost at the time of the agreement. The goal was to have the generator BEFORE winter. It is now toward the end of October and I was just informed that their electrician doesn't have a license to work in the Town of Newburgh so they will be refunding my down payment. Mind you I had been calling them almost every week for months, often without getting a response or having to call repeatedly to get an answer. I am now out of a generator. I would not recommend them to anyone!!! You will have to stalk them to get any information and they will leave you high and dry at the last minute!!!!

Stewart M.

I would strongly recommend you stay away from Heckeroth. They seemed OK for some general purpose work, but then had a VERY bad experience with them when my generator (which I paid 10k for) was installed and had continuous problems over a few years, then died completely. The generator never worked reliably, then ended up with a slew of more serious issues (cracked cylinder head, burned out muffler, etc.) due to their incompetence and now unwilling to even speak to me about it. They supposedly let their Generac license expire, and don't seem to really understand how to install or maintain the unit. I had another company (who are a fully-licensed top-level Generac dealer) come look at the unit, who mentioned that the issues were caused by poor maintenance (e.g. cylinder head over-tightened, spark plugs not replaced when they should have, no electrical grounding, no town permit and inspection, etc, etc.). For the past several months I have tried to talk to someone their about what to do about it (and I wasn't trying to get out of paying for repairs), but no-one with any authority (I tried contacting the owners, but was always told they were out and wouldn't call me back) will call me back, and I have tried at least 10 times. I've finally decided to avoid any more stress about this, and bite the bullet and pay for a new unit (with a 10 year warranty) from another company. If you want to take a chance with them and potentially have this happen to you, or be treated like a non-entity, by all means go with Heckeroth; I would stay far and wide away from them. They are truly an awful business with people who don't care one iota about their customers.

David K.

I got frustrated attempting to fix leaky kitchen sink sprayer so I called in this outfit. I figured that while they were here I would have them look at a dripping sink trap in basement as well as the hot water shut off to kitchen sink. They wanted just under $700 (not a typo!) Would have been much, much more had I went with a whole new faucet like they originally wanted. They wanted to replace entire trap in basement for what was simply a cracked plastic nut. After putting my anger and frustration aside and replacing it with patience, I spent less than $50 (also not a typo) at Home Depot on parts and less than 1 hour of my time fixing all. The best I can figure is that they must charge over $600 per hour labor.

Candice G.

I give 0 stars to the multiple employees and ""manager"" that scammed us for what They got with fake fixing and unnecessary parts taken off by the new company we used (free of charge by them) and the 7000 they tried to get from us saying we needed a new tank and boiler. Yet they never fixed something so simple that the company who came for second opinion did for free bc they felt bad of what heckeroth did to us!! Needless to say our boiler and tank are perfectly working w no issues since one visit by our new company upstate energy I'm happy to provide proof too

Bonnie R.

Worse - incompetent . Needed to have them come to fix a leak under the kitchen sink. It was done half-ass and with in a month I had to call them again because water was gushing out from the pipe under the sink, this time they did fix the leak, but of course charged me for the repair that was not done right in the first place. In addition, I had them install a diswasher, which they just hooked up as before and should of told me that it should of been hooked into the kitchen pipe to be done correctly. When the new dishwasher backed up (which was the original problem), I had to call another plumber to correct all the wrong work that Heckeroth did. By the way, when I inquired about replacing a flapper valve on the toilet, I was quoted over $350.00!!!

One star at best

Henry S.

Heckeroth has been my go to plumbing/heating guys after suffering years of other local businesses either not returning calls or doing shoddy/substandard work. Heckeroth is pricey, no question, but they do several important things: they return inquiries quickly, they show up when they say they will show up and the job is satisfactorily completed and clearly explained by their techs who are smart and capable. I am willing to pay a premium for dependability. To date they have installed and maintained my automatic generator and on demand heater in addition the usual plumbing problems.

Adam S.

As the previous review stated, these people are crooks. I felt like I was dealing with a used care salesman.. They will nail you every chance they get. A call out fee was billed even though they didnt have to do anything. No consideration was given. The tech talked his way into 3+ hours of overtime.. instead of just getting the work done and giving us an outrageous bill, he had the nerve to lolly gag and make money for himself.. This company has poor ethics.. don't waste your time or your money! There are plenty of small businesses who would be grateful to help and will not rip you off or employ scare tactics..

Ian D.

I got a card/flyer/sales-pitch thing from Heckeroth in my mailbox, touting a deal that sounded good (and printed in bright happy colors with a laughing smiling family on it), so I called them (Heckeroth - not the happy family), described my situation, and was told they'd call me back when they'd looked into it. After two weeks or so without having received a call back, I called again and started over from the beginning. I was told Joe would come to my house between 11:00 and 1:00 today, and that they'd call first to make sure I'd be home. It's now 3:21, and guess what?

No call (and no Joe).

Why go to the effort and expense of producing and mailing flyers if you have no intention of doing any business?

It occurs to me now that the members of the happy family on the card were lying in the grass. They were probably so happy because they were outside, out of sight and out of mind of their house with the broken furnace that Heckeroth never showed up to fix.

Sharon S.

I see nothing but negative reviews and feel they deserve more than that. While I understand not everyone is as personable as we all wish, these are VERY qualified/knowledgeable/experienced people.
I purchased and hired Heckeroth to install a generator. It was an 8 hr project and was one of the coldest days of the year. They carried on with no complaints! They were very informative as I had many questions along the way being a new home owner.
My only suggestion folks is to do your homework. They may not be the most inexpensive, but you know the old saying ""you get what you pay for"" and they stand behind their work.
A silly mistake easily rectified made them have to return at midnight, which they did at no charge. In the end they cleaned up after themselves and left my home as it was when they arrived.
Kudos on the ""Heckeroth"" sweatshirts, I noticed they all had one on.