Heartland Plumbing

Aimee B.

Our tech Hayden was up front and honest about our entire Plumbing nightmare. He did everything he could to explain what he was doing and get our sink back in order and our house functional again! We felt the price was fair considering the labor he had to put into the job. We will absolutely be using them again.

Chris C.

We've used them 4 times now. We thought the first 3 times went well and were related to new toilet installations and a new faucet. Pricing is competitive.

They haven't handled my most recent plumbing transaction well at all. We did a remodeling project, converting the bathtub to a shower, installing a new vanity, and reconnecting the toilet.

The initial quote was handled incorrectly by Sam and he was unprofessional at best. He didn't want to write out a quote because he stated our bathroom remodel would take over 90 days. Projected time line was 2-4 weeks, so Sam second guessed our remodeler. Not his job. I had to force him to write out the quote and he was rude the remainder of the time at the residence. They had to send another plumber to handle the project.

The second plumber, Brandon, they sent didn't properly set up the drain to the shower. Despite telling him numerous times that we were tiling, he installed the drain for a shower pan which meant it was up too high.

When I called to complain, because our remodeler caught it immediately, their customer service rep Jamie argued with me and stated they must have done it right because the city passed it for inspection. That isn't what the city looks for. They should know better. The city looks at connections only. The plumber that completed the work tried to get our remodeler to correct their work for them. Uh, no. He isn't a plumber and shouldn't have to take on that type of liability.

I had to call the owner Curt Longanecker to complain in order to get them to correct their work. He sent a different plumber, Justin, to complete the rough in. In addition, they scheduled the inspection incorrectly as a sewer inspection, the city cancelled out the appointment, and they didn't bother to notify me. I only found out when I called the city to find out when they'd be out. Then their employee tried blaming it on the city, making it sound like they just arbitrarily cancelled out the appointment and rescheduled it without their knowledge.

We scheduled about a week ago to have everything reconnected because our remodeling project is done. Justin came out and stated the vanity wasn't going to line up with the plumbing and needed to be moved, and they couldn't do it now. Said we'd need to reschedule another appointment and there would be an additional $350 charge. Three plumbers had been out previously, I had all three measure the wall and the vanity to verify it was going to line up, and all three stated plumbing would not need to be moved. This included Justin.

And, their previous plumber that installed our toilet a year ago likely bolted the toilet down to hard and dislodged the bolt and damaged the flange, but the current plumber tried blaming it on our remodeler. The remodeler was going to pay for it, $160 for about $14 in parts, and Heartland was going to take payment directly from him. But three other people have now looked at the damage and stated only the prior installer could have caused the damage due to bolting down too hard.

I called Curt, the owner, to complain again. He said he'd find out what was going on and would call me back. Never called. I texted him pictures and have heard nothing from him directly.

He had Jamie call me back this morning. They are now refusing to finish the work because they state ""they haven't been able to satisfy us"". Seriously. What terrible integrity. This isn't our problem; it is a problem with their company and they should have completed the project as contracted. Now we have to find another plumber at the last minute with a house guest prior to Christmas. One functional full bathroom in the house.

Good luck with your business model, Heartland Plumbing. My next step is to file a review with the BBB and to open an Attorney's General complaint with the state of Kansas.

Taylor W.

Incredibly disappointed by Heartland Plumbing. I called on Wednesday morning early about a cracked pipe actively leaking. I received a phone call back and advised the earliest they could have someone out was Friday afternoon.

Friday afternoon a very nice gentleman comes out and tells me he will email me a quote as soon as possible. Several days go by and I hear nothing from them. I called back to no answer.

I ended up hiring someone else who came out the very next day and had everything fixed.

It has now been 11 days without an email or a call back.

John W.

I couldn't be happier with this outfit. Dispatch was amazing, Kenny (our plumber) was so helpful and friendly. He helped me minimize costs and get everything back up and running very fast.

Use this company!

JW

Jason M.

Amazing service!! Thanks so much Heartland for the super fast response and outstanding service!! Great work my new friends!

Beverly H.

We needed a commercial plumber for our business so I looked on Yelp and found Heartland Plumbing! They lived up to the 5 star rating others had given them. I would definitely recommend them to anyone who needs a plumber! Very nice people to work with!

Matt H.

Heartland Plumbing has a customer for life. There staff is very professional, fees are reasonable, and are very easy to work with. Courtney did an excellent job in disassembling and reinstalling a kitchen sink for me. Definitely recommend working with Heartland for any plumbing needs.

Chris J.

This is the most professional and honest Plumbing organization I've ever seen. They not only met every commitment, they came in way under the estimate. John and Acy were true pros, caring and conversational, went to work and finished right away. I'd never recommend anyone else for any Plumbing job you might have.

In a word: integrity.

Lisa B.

I had a tech come to my home to check out the plumbing. He was taking photos of things in my house not related to plumbing, and then texting them to his friends. (He admitted this). Then I was overcharged by double the amount. I contacted management about it and all they did was yell at me over the phone and talked over me. They were completely unreasonable and I wouldn't recommend them to anyone. They lost my business.