Heads Plumbing Sales & Service

Anthony R.

Called on Tuesday July 12th, to schedule an appointment for July 15th for a toilet installation. The appointment was scheduled for an arrival time between 3 and 4. It's now 5:15; no call, no show. I got their info off of Nextdoor. I will not be calling to reschedule. They deserve no stars.

Phil W.

I needed my septic tank pumped. I had it pumped 15 years prior. Torian and his assistant came out, dug it up in two places. The guy that did it 15 years ago only did the exit side. The front side was full. I am so thankfull that there are still people and companies out there that take pride in their work and do it with integrity. Many thanks to Torian and Heads Plumbing for getting me fixed up.

Bonita L.

I contacted Head's Plumbing at the end of October 2017. I called to stop my toilet backing up they came out and the tech suggested I add new septic line from my house to the tank. I paid them extra for that in all I have paid $1325 to un stop a toilet which still is not unstopped. The first time he left it backed up two days later it took them another three weeks to come back. Then the young guy complained about him having to come back and not getting paid again for doing so. I explained the job was not done, and I was not at work and not getting paid to be home waiting on the repairs each time that was not complete, he still said he had to come back. The last time he came he did not stop the toilet from backing up he put a camera in the line and said there was a measuring tape in the line, probably from a contractor who put in the new toilets. He showed it to me and I said well get it out. He stated he had to make something to catch it because of where it was located. I have not heard from him since that time. I have been out of my home waiting on him to come back for the repairs. I came back four days ago and with the toilet still backing up everything in the house that has a drain is still unusable. HEADS PLUMBING CAMBELTON ROAD. I am still waiting on my repair if you can't do it sent someone or give me my $1200 back. I cannot wait another week or send someone who can get the job done. Uggh!! Hope to rescind this upon repair. Found out the top of the septic tank he dug up has a hole in it as well.

Marie R.

I am giving 5 stars to the professionalism and workmanship of the technician named Odari. The cost was within the range for the service provided. According to Ashley, the the originlly scheduled tech was not able to make my 11-2 window, so Odari arrived after 3:30pm. That was fine for me, because I work from home and I wasn't planning to leave until after 5pm. I just wanted my shower clog fixed; and it was! We also discussed replacing piping from the street to my house and I received a quote in a timely manner. I look forward to that service being completed. I am glad to have found Head's Plumbing Sales and Service!

Kevin O.

I had a leak inside my walls coming from one bathroom upstairs to another bathroom ceiling in the lower level. They came in made the repair quickly and cleaned up everything. I called a another company that was going to charge me a lot more to do the exact same job. They are excellent.

Rachel L.

My appointment was scheduled early this week for 3pm-5pm today. I recieved a call at 3pm lettibg me know that I needed to pay $100 before they would dispatch a technician, since it was """"after hours"""". I called back to make the payment, but I had a few questions first. Ms. Maddox was very argumentative and avoided answering my questions. After I gave my credit card information, I was called by the owner to tell me that they would not be coming out due to """"too many red flags"""". Very sketchy and unprofessional. I would not recommend utilizing this company.

Patricia S.

We had to wait a while as they were so booked and now I can see why. Having someone this experienced to come out and do the job right was so worth it. We were so impressed and pleased by the work Byron did for us. We plan to use Heads from now on. They are a superior company!!

Trina A.

I made an appointment one week before the appointment date. I was given a 9-11 appointment window. At 10:40 a.m. I called to confirm someone would actually show - I was placed on hold by a friendly representative. She came back to the phone to tell me she couldn't answer my question and needed to talk to the office (well, that's who I called). It's 11:08 a.m. and no one has arrived nor have I received a phone call. A morning wasted due to poor communication and ineptness - time is money.

Jaime A.

I got attentive, exemplary service from Heads. We had to repair our sewer line to the street (ugh) and they made it relatively painless for less than half of one quote we received. Torian and Ashley were great about communicating issues with me. They've got a customer for life!

Gina P.

Appointment date came, I called the morning of to confirm they were still coming in the afternoon, and was informed the tech would arrive closer to 5pm (block of time given to me was 3-5pm) due to another job. I called at 5:15pm to check on status and was told the tech would call me to let me know around what time they'd arrive. How inconsiderate to call me at 7:30pm! Horrible customer service. If something so simple as calling a customer to let them know the status, I can only imagine how they handle larger issues. I wouldn't even give them 1 star if I wasn't forced to.