HB Energy Solutions

Mn S.

BE WARNED The service is good, but
They charge $150.00/hr TRAVEL TIME for service and THEN pad the service time.
NO service is THAT good.

Diane A.

Diane A.

I lost power in december due to the bad rain storm just before christmas. A truck had ripped my service off the pole and it needed to be completely replaced. Then I called around to all the local Electrical Buisnesses and nobody could help me. I had a co-worker who's husband works for HB and she contacted him. In no time Jim Comtois and his helper were out on Saturday morning in the cold and rain to fix my service. They did a great job, very polite and explained the process throughly.

Jackie Z.

I have had 3 technicians out to look at my generator. The first one was under my contract with HB Energy Solutions for a service check. He said that their was "" something wrong "" , fiddled with the propane tank which powers the generator looked like he took something from the generator , left telling me he didn't know how to solve the problem and to call the Propane people. I did that and the Propane people told me the tank was full and showed me the gauge to prove it. The second tech came out and told me that "" something was missing "" from the generator and left. The third and last tech that came today told me : The propane tank had been turned off, a cap was missing and he replaced it with a part he had in his truck and got my generator going. I think he was the only honest one of the bunch !!
I think I might be looking for another generator service contractor when I see how this was handled. But I am thankful for the last tech who was honest.

Mariel H.

I wasn't expecting to see so many negative views but my disappointing experience with this company now makes sense. Disrespectful and unreliable, there is no excuse for such unfrofessional behavior. AVOID...Don't waste time on this low integrity company.

Mark M.

Do your homework before calling this company! They want to charge me over 500 dollars for washing out my heat pump filters with my garden hose, The tech who was at my home used my garden hose to wash out the evaporator, Then removed the filters from units in my home and used my garden hose to clean them. They then charged me for replacing the filters and cleaning the units out, which they never did.. I questioned the bill and have had nothing but arguments with them regarding the bill, Called two other HVAC companies and both stated that I was being overcharged for the work that was done! Both other companies stated that it is very rear to replace the filters, They are designed to be washed out. I'll never use this company again and would not recommend them to anyone!

Dominique B.

Do your homework before using them for a service call, get everything in writing so they can't tack charges you didn't know existed.
I had HB Energy install a mini split a few years ago and I was very happy with the service, their technicians were great and I was pleased with their work.
However..... I called them to do an annual cleaning I was given an appointment time and quoted a rate. I asked if there were additional charges and I was informed that if it took the Tech longer than expected we would be charged for the additional time.
Apparently I didn't ask if they were going to charge me travel time. This wasn't an off-hours call (and it wasn't mentioned at the time, but I was told that had I asked about it they would have told me) so I didn't expect this.
When I received the bill they charged me 1.75 hrs labor (first hour plus addl .75) even though the tech was here about 45 min. I was told they would only charge addl if the job went longer than an hour, I guess they forgot to mention I would be on the hook for addl time if they stopped at McDonald's because of the drive time.
They also charged me extra because they used a backpack sprayer to clean the mini-split, the owner of the company tried to explain that specialized equipment cost a lot and they need to pay for it..... it's a backpack sprayer, I shouldn't be charged $19 for tools you use to do your job..... that's built into the cost of the service and it was never disclosed when I called for a quote.

I called to question the bill and they admitted they over charged me by 15 minutes on the labor charge (oopsie... but we are sticking to our trip charge we never disclosed). I also got various explanations on the pressure washer charge, again it was power backpack sprayer I can buy for $160 but apparently they are charging all their customers $19 to use it to do the job I am already paying for

Lastly the owner called me back to let me know I made one of his employees cry and that he was done with me, he didn't really seem to care about his accounting practices or lack of disclosures.

I will close saying they have good techs but get in writing what any service calls charges are because apparently you have to ask about specific items that you may not know existed in order to get full disclosure

Andrew D.

The worst company ever. It took them two weeks to get to my house for a site visit. Another 2 weeks for quote, then the day installation was supposed to take place they told me the owner said he didn't want to do the job.. I am still waiting for my deposit back a week and half later.. Great way to do business...

Galen C.

HB does not like to be questioned about possible over charges. I've been a heating oil and propane user from HB for a number of years, contracting on the budget system. Recently my propane fired water heater sprung a leak and I decided to go to a tankless system. I purchased a system and the parts needed for installation. I installed everything except the plumbing for the water and propane hook-up. When the leak was discovered I had the whole house water shut off and called HB to fix it so we could use cold water. When I got the bill I was surprised at the hours being claimed, plus the charge for a valve the plumber, Ed, had to go to town to get. There was a 300% mark-up for the part. I paid the bill. There was an extra half hour charged for labor than was actually used. That was $125.00 first hour, $98 after. To plumb the system extra time was added and mark-up for parts for example: 3/4"" copper elbow, cost $1, charged $5.75. Parts were marked up 300 t0 500%. I was told after the present contract was done they would not renew it when I questioned the costs.

Kristen P.

Please, think twice about using this company. We contracted this company to do an oil tank inspection report at our home we were under contract to sell. When the oil tank inspection was done, my husband, a licensed HVAC with over 25+ years of experience, scanned copies of this document to send to our realtor. Ten days later, a person at HB Fuels (I will not mention his name here), that had NEVER seen the tank, altered the oil tank report, based on statements and pictures he claims he received from the buyer's agent. The sad thing is, we have never even been shown said pictures, so we are not even sure the pictures are of our oil tank. Sadly, due to the ""unethical"" alterations we lost the sale on our home. I would highly suggest using another company so that your reports don't suddenly change too! We are now out the sale of the home, because of their alterations. Please, go elsewhere.

Cheryl M.

Don't Use these guys! I was desperate & they came out - took TWO hours to decide they couldn't find anything wrong and then tried to charge Overtime for a friday afternoon call-out. Changed the bill to their regular charge, but TWO hours to find NOTHING. Totally unacceptable.