Haynes Plumbing

James M.

Horrible service. They came out to check my water heater and determined it needed replaced. I had to follow up almost daily to find out if there was any update on a new water heater and how much it would cost. After 2 weeks of no answers, or being told to call back later, I finally gave up and went with another contractor (who installed a new water heater in less than 6 hours from when I contacted him). If you want quick and reliable service, look elsewhere.

Susan P.

Do NOT EVER use Haynes Plumbing. They came out to my house to fix my hot water heater because the homeowners warranty I inherited sent them and it took them several days to get here and then, after paying their service fee and waiting well over two weeks for them to come back, I had the warranty company send someone else.

Two months later, I called the warranty company again because I had a gas leak and they again sent Haynes plumbing (I would have asked them for someone else if I'd realized it was the same company I'd had such a bad experience with before). They showed up two hours late (meanwhile I'm sitting in a freezing cold house and missing work) and the plumber (Thomas) told me he didn't know what the call was for and doesn't have to equipment needed to run the pressure test I'd told them I'd needed the night before. When I got upset, he walked out the door and drove away.

They are not timely, not competent, and not responsible. I strongly recommend against ever going with them.

Calesha M.

Horrible company if you're looking for a pleasant booking experience, appointment confirmations, timely updates when a technician is running behind schedule, and a technician that arrives as scheduled.

I was quoted an arrival time of 11am-3pm. At 12noon I called to check status and was told the technician would call once on their way. After waiting another three hours (the end of the arrival time window), I placed another call. This time I was told that my technician was in Old Town, Alexandria and once finished, he would make his way to my house. No timeframe was provided. I cancelled my appointment and went with another company. Terrible experience.

Shanti S.

It turns out the 24-hour Emergency Plumbing doesn't include holidays. So it you have an emergency on say, New Year's Day...someone will call you and tell you that you have to wait until they re-open. No thank you, I'll call someone who really means 24 hour service.

Sonya Y.

Horrible. This place is a rip off! They charged me 200 dollars to fix a leak and then two weeks later it was leaking again. I called and asked if they could comp me for the first visit since it was never fixed and they said would comp me a small percent and wanted to charge me 800 dollars to get a new faucet. Also, the man on the phone was very rude and rushed me off the phone.

Anne H.

Great company. Came within the time I was told and had excellent,friendly service. Will definitely use them again in the future when I need it.