Hawthorne Plumbing, Heating and Cooling

Mei mei Y.

Horrible, Outrage Pricing! This plumber deserved a ""0 star""! For a part which costs a little over a hundred bucks, they charged more than $700+++ for the total service. Rip off....

Willy N.

Terrible experience! Worst customer service ever. Had a routine check up on my water heater everything was working fine but after the check up coincidently the pilot light is out and won't turn on! So they sent back the technician Ivan who kept pushing a new water heater for 1800. So I told him that if they can just fix the pilot light which cost 359 which was working fine before that. Just seems really suspicious that it breaks when they did the check up before that. So I was pretty up set I called the manager David who did not really care so the conversation went no where! We kept saying it was a coincidence. I used them for a while but after this experience I don't think I will be a customer anymore!

Andrew S.

I can't comment on the plumbing techs, but the AC techs were wonderful. Fast work and they made me feel that I was a priority. I would like to personally give a shout out to Linda and Judy from the office, David the dispatcher, and Ray, Kyle, and Tristan the tech guys. Thank you so much for all that you have done for my family and I.

Brian G.

I needed a water heater replaced under warranty(that means the water heater is free) and all I needed was to have it installed. Hawthorne wanted to charge me $600 to install a free water heater. After asking for them to match one of there competitors prices they told me they could not that they were already giving me a break. So, I told them thanks for coming out. I did have the job done one hour later by that competitor who charged $150 less for the exact same job. The reason I am giving two stars is because the service tech. was on time and very nice.

Robert G.

Had a problem with my water heater.
The technician arrived on time and took care of the problem.
The price was somewhat high for the work but I appreciate having them come on a weekend for me.

Jack S.

Had a pinhole pipe leak at house side of water meter located by the street. Water bureau inspected and indicated that the pipe to the house was good except for where it connected to the meter. Needed to disconnect the meter and pipe, cut about 3"" off the pipe, splice and reconnect. Since some cleanout and digging was involved I figured maybe 3 hours and $200 to $300. Hawthorne came in with a bid of $795 and when I said I would have to get another bid they hit me with a $69 estimate charge. He took 5 minutes looking at the job. I called another licensed, experienced plumber and the job cost me $300 including a tip. Excellent work , with warranty and cleaned the area spotless when he was done.
I agree with others who think Hawthorne are rip off artists. They may do good work but so do a lot of others and at reasonable prices.

Amy R.

Yes, they are expensive, but they really do solid work. I bought a ""HomePath"" house (repo/bank-owned that needed significant work) and worked with Hawthorne from the beginning. They completely retrenched my master bath, installed all of my toilets, faucets, and literally everything else that had to be done (which was quite literally EVERYTHING). I did voice concern about one bill I found to be ridiculously high, but they did work with me to refund some of that. The bonus is that I have the 2 year guarantee on everything.

Worked primarily with Ivan. He is the absolute best. Works fast, is thorough, and is very patient.

I think many people are upset because they have home warranties that do not cover much of what Hawthorne goes out to do, which is understandable. But blame your home warranty, not the company that is called to come fix things that aren't covered. You are paying for LABOR, not parts. If you know how to do it, obviously you are going to save money by doing it yourself with parts from a box store.

Jennifer G.

I had some negative feelings about Hawthorne...Once I expressed how I felt they went out of there way to make sure I was happy...They really do want there customers to be happy. Thanks Shane Corbin ! Thanks to you to Judy ! I really appreciate the concern you all showed, Sincerely, Jennifer J. Gillies P.S. Shane is the BEST!!!!!!

Tina K.

I agree with all of the one star reviews. Hawthorne wanted to charge me $600.00 to replace a sink faucet and $300 to change a bathtub spout! I purchased the bathtub spout at Lowes for $35 and installed it easily myself. Hawthorne will try to scam you!

Richard P.

Personable and they make sure the customer is always happy. That is how you build up business in a very competitive market. Make sure the work is done right and at a fair price. A solid company from my stand point. Richard Palmer