Hawthorne Plumbing, Heating and Cooling

mark b.

Called because my elderly mother 89 Years old had a leak in the house. Set appointment up with Heather when I asked about pricing I was informed tech would provide one once they arrive in . Fast forward to Hawthorne arriving to her home. Keep I mind my mother is on a fixed income. Was quoted over $890 to fix a leak on a 3 quarter inch pvc pipe in garage they told her they didn't know what the pipe was for and asked if she knew. Ok come on she 89 and hired a plumber to know what the pipe is for !!!!! After this my mother decided to decline service. They tried back tracking there story and said he would do it for just under $500. So I a matter of mins drops the price by $400. Thank heaven this was out of her budget. She paid a fee to have them out the neighbor came over and fixed it in mins he glued the pipe connector on pvc and the leak was stopped.

$60 bucks wasted !!!!

Beware scammers praying on elderly people!!!!!

Myke S.

Nathan, our technician, came to install a dishwasher that I couldn't. He was on time, good at his work, and the price was good. I totally recommend this company.

Jerry C.

What a ripoff. Don't do business with these theives. Charged $422 to fix a shower faucet leak. Said it was because part was so expensive. Fixed it wrong and had to come back next day to redo it. Checked the price of the part when they were done $60 for exact same part at Home Depot. Even if they doubled the price of the part to make profit that's still $300 for a half hour job. Ripoff company STAY AWAY

Lei K.

We are very happy with our service on a leak from our Well unit. They responded very quickly, detected the leak and the next day Ivan and Justin came and fixed it for us in a timely manner. They also put back the landscaping back better than when they first started. Communication from the office to their technicians is on point. Highly recommend this 5 star company.

Michelle K.

Hawthorne is a great company. I had them replace two air-conditioning units that my home warranty company could not fix. They put me on their hero's Program for free due to the fact that my husband is an Army veteran. That's just the bonus. They came out today to give me an estimate for upgrading my thermostats to Wi-Fi, which they included in my air conditioning units' replacement last year. There were two techs that were amazing- Shane and Eric. The company in all aspects Is knowledgeable, professional, nice, respectful, helpful, and reasonable in prices. They helped me in my time of serious need, when my warranty company left me high and dry by not fixing 2 ac units as they were contractually obligated to do. I have a senior citizen living in my home, two dogs, and myself- We all had to suffer at the hands of our warranty company until Hawthorne came in to save the day. Kudos to them for being an amazing company. I strongly recommend Hawthorne!!!!!

Taylor L.

They were quick to come out and did the plumber did a great job. However, they charged $477 when they were here for less than an hour. Definitely feel ripped off now.
Didn't think to ask them how much it would be beforehand because it was such a simple job - just refitting some pvc pipe to a copper connection behind a wall that was already opened up.

Tami S.

We paid $3,000 cash for a compressor they said we should be good for a while two months later we were having issues with a C not working and they wanted to charge 6000 for a coil to make a long story short they left us in limbo and brought a window unit for us to use and ripped us off for $3,000 cash and didn't have that decency 2 accommodate us in any way they are the most unprofessional place of business ever I would not recommend them to anybody!!!!

James V.

A service technician (Shane) from Hawthorne PHC came out to the house at my request for a general inspection of my situation since I fired my previous company. I'm not certain I can say ""thank you"" enough in a review, but I'll try. Shane inspected our A/C units, furnaces, and plumbing and then we sat and talked about his findings. Our prior company did the same a week earlier and said we needed some $10,000 in upgrades to our systems which are only 3 years old! Shane was more honest. We're in fine shape and our relatively new equipment is good just the way it is. The information Shane shared was eye-opening. I learned more about HVAC and my own system in an hour than I learned from my previous company in 3 years. I signed up for semi-annual maintenance visits and was told that since I am retired military, they would be free! That's right. Hawthorne has a Heroes Program for military and first responders. But that's not even the best part of our visit. The best part is the knowledge and forthrightness displayed by Shane. He was here for some time and the service call was part of their Heroes Program. I am impressed. A week ago I was faced with a bill for $10,000 and today I am worry free now that I have Hawthorne on my side. I can't say ""thank you"" enough.

Shirley U.

This was our first time working with Hawthorne and we called them to replace a water heater. The customer service staff was responsive and professional whenever we spoke with them. Felipe our technician was patient, knowledgeable, experienced and professional. After having bad experiences with two other plumbing company we were grateful for the fairness and professionalism of Hawthorne. We will definitely call upon them for our future plumbing needs.

Michael E.

My mother hired this company to repair a water leak at her house. She is elderly and in very poor health, that's why I'm writing this review on her behalf. She's in tears over her experience with Hawthorne. Her experience was very bad all around. For starters, you quoted her $3500 to repair a leak that seemingly took you only a few hours (at most) to *allegedly* fix. More importantly, there are no signs of digging or excavation in the area where the leak was. In short, it doesn't appear you did ANY work to actually repair the leak. Moreover, you sloppily cut into the drywall by the main shutoff valve, leaving it in a very messy condition that could and should have been done much more professionally. It looks like a child did it. More importantly, there is now a secondary leak at the shut off valve where you cut into the drywall that wasn't there before. In sum, you CAUSED A LEAK and simply left it like that. It would appear you took advantage of a sick, elderly woman who didn't know any better and absconded with $3500 in hand, which is sickening. I am a licensed attorney in the State of Nevada and intend to take legal action against this company if you don't make things right ASAP. You may not know, but in Nevada a claim for elder exploitation entitles my mother to three times her actual damages, plus attorneys' fees and costs should we file suit, which I'm more than happy to do on her behalf. I will also attempt to reach out to you directly but wanted the public to be on alert regarding Hawthorne. STAY AWAY FROM THEM. I expect a prompt and meaningful response. You're on notice.

Michael R. Ernst, Esq.
Nevada Bar No. 11957