Hawthorne Plumbing, Heating and Cooling

Peter M.

We had a plumbing emergency, and Hawthorne Plumbing came to the rescue. Daniel diagnosed the problem immediately, and fixed it. We thoroughly recommend this company for any plumbing problem.

Shannon S.

Request Nick! We had an emergency situation where our top unit was leaking so bad, water was pouring from the ceiling to the unit below .. they sent someone out first thing next day and Nick called to let me know he was on his way, fixed the problem in no time, called another company to come out and check out the drywall damage (came same day), and I had him check out a few other things in our bottom studio. He offered maintenance checks on our water heater and furnace, and then we got to talking about going to tankless. He gave me a reasonable quote, best quality tankless, went back to Reno to grab materials and came back the same day! He did the most beautiful install and worked till late to make sure it was done right. He also answered my texts when other questions came up. Super knowledgeable and kind. Hawthorn has a gem of a worker! Never lose that guy! Thanks again Nick!

Rich C.

Our main line became plugged. We are on the Kingsbury Grade and no local plumbers were available. Hawthorne Plumbing was quick to arrive, expert at what they did, and the office staff and the technician were very courteous. Since they are from Reno they charge a very reasonable travel fee. I couldn't be more pleased!

Trevin V.

I was recently at my vacation home in reno, I can say with the upmost confidence that Daniel is the best plumber in the west. He fixed my toilet and snaked my sewer line. Very professional, courteous, on time, knowledgeable, the list goes on. Do your self a favor and ask for Daniel!

Silvia L.

I would never recommend anyone to this company. They caused damage to my house, was treated very badly and they way for them to fix the water damage caused by their technician was to return my money. Not a professional way of doing things.
Own up to your mistakes and make them right!
Will never recommend them to anyone!!!!I I was left with water damage on my first floor ceiling. Very bad customer service support.

Et I.

Great service but WAY OVERPRICED. Fixed a leaky kitchen pipe and removed a under sink water heater for $590.

Jeff F.

Second time in 3 months that I have needed a plumber. Our PRV started leaking a lot and we had to shut off our water. Called Hawthorne and they had a great technician, Nate Gutierrez take care of our problem. Communication and follow up is awesome. Nate quoted the price up front, had the ball valve break upon start up , had to go pick one up installed it and honored his original quote. You can't go wrong with Hawthorne and when you call ask for Nate.

Dennis B.

Charged $241.00 to replace a toilet flapper valve. A $20. part. They quoted me $ 900.00 to replace a standard toilet

Vanessa M.

The technician they sent out was very nice and did a fine job capping off a water line in my kitchen for me.
However, they are EXTREMELY overpriced. As a licensed electrician, I have been working with plumbers for years, and know what to expect in terms of timing and costs. The quotes they gave me for work are ridiculous, and I will definitely be finding another plumber to do the rest of the work on my house.
It seems like they do fine work, just be prepared to pay three times over what you should for plumbing services if you use them.

Martin R.

Calamity struck just as my wife and I were leaving town. Late Friday morning, we called the dispatcher for Hawthorne Plumbing in Reno to deal with a leaking (failed) water heater in my home in Lake Tahoe. A local friend had previous experience with them and said they were good people.

We described our hot water heater (dimensions, size), indicated it was leaking and called a local friend to meet the technician who would arrive 1.5 hours later. Mind you, this is a Friday. The tech sent was an amazing young man named NATE. He brought the needed replacement hot water heater, drained and pulled the existing water heater and installed the replacement heater after quoting a price to me over the phone. He worked from mid afternoon to 8:30 PM.

It was a fair price and a life saver for me. I can't say enough about the service provided. In this day and age, they are to be commended and recognized for providing extraordinary service.