Hawthorne Plumbing, Heating and Cooling

Violeta D.

This rating is for Hawthorne's owner Greg H. who quickly reacted to my review. I appreciate the response and suggestion to reach out to his manager. I don't need anything else (I have hot water now) but I chose to write this update, to suggest a retraining of your customer service reps. The very first Rep I spoke with gave me a month's appointment out, even after I explained my situation (no hot water for 2 months because of home warranty issues and I needed Hawthorne to certify probable factory defect). She didn't take time to check the schedule.
Second lady I talked with gave me a next working day availability after checking the schedule. Bless her heart.
Chris, the Tech was knowledgeable but probably got stuck in work protocols (like not checking vent that was installed by another contractor),

Rachel H.

I used other companies in the past, but after finding Hawthore, I will never call another company for my AC or water heater needs! They have been honest and fair from the get-go, send the same people out when they can, and are so friendly, but not in the fake way. They provide maintenance for FREE for military and first responders (I am a registered nurse). If that doesn't say what kind of company they are, just have them provide any of their services and see for yourself!

Nancy G.

After using Hawthorne for years and being extremely grateful I had a bad experience. I wrote a review. The owner asked me to talk to the manager. I wanted to let them know I did talk to the manager before I wrote the review. I really appreciate an owner reaching out.

Lu T.

the best in las vegas and surrounding area! i have been a happy client for about 20 years. everything in my homes has been done by hawthorne. thomas lopez has come at night when there were plumbing asap emergencies. i own the halo system from hawthorne and it is terrific! i bought three condensers from them - goodman brand - and they are also great! whenever i have a hvac problem - it is taken care of professionally, expedited immediately and they treat me with great respect. this is a superb and well run company - also, jake godzek does terrific work for me, too from their great team! angel, the main man - owner/manager - is always hands on with this and always gets my needs taken care of in a prompt and immediate manner - kudos and highest ranking for the best hvac in nevada!

Gina D.

We had an emergency after being in the home we purchased and moved into a week ago. We discovered that our gas line was punctured by the negligence of the previous home owner. Luckily we caught it and had it addressed asap. We called southwest gas. They came and shut our gas of and provided us with the names of 3 plumbers. After calling the first two we were told they were not avail. When I called Hawthorne plumbing they sent a technician out within the hour. Jacob and his apprentice came. They were friendly, sympathetic to our situation and able to resolve the issue that same day. The only bummer is we'll need the gas company to come out to inspect the work and gas line before we can have our gas turned back on which could take a day or two more. Thankfully it's summer and we don't require to have the gas on for heat. Jacob and his partner went above and beyond. While it was a costly experience we highly recommend this company for their fast action and friendly staff.

Callie D.

I'm sure the GM knew that this review was coming.

My mom called Hawthorne over to check on her air conditioner which had broken. They told her that even though the motor (the broken part) was covered under warranty, it would still cost $760 to replace. I knew immediately this was a huge rip off. I called and asked to speak to the manager and he told me that even though the part was covered under warranty, their supplier did not have it in stock and so they had to purchase it from another company that they did not normally do business with and charge my mom for not only the part (that should have been free) but a 35% markup as well. When I explained that I wanted to take the time to call for a second opinion because that seemed to be a ridiculous price for this service and that part should have been free, the GM got extremely defensive and told me if that's what I wanted then he's going to return the part and cancel the service. He continued to be unprofessional and claim that he ""wasn't getting rich off of this service call"" and that ""inflation has hit everyone hard"" I asked if I could just take a moment to call another company to see if their supplier had the part in stock, but he refused to wait and hung up on me.

Needless to say, I called Goettl and they not only have the part in stock and it is free under the warranty, but would do the labor for cheaper than Hawthorne.

Do Not go with this company. This is the second time that I have dealt with them and the second time that they have gotten defensive when I questioned them on their pricing. Just go with Goettl and you'll have quality help for a fair price. We will not be contacting Hawthorne ever again.

Nicholas V.

My shower was not even turning on. Called Hawthorne late night to set up an appointment. They were quick to respond. Sent a technician out to my home as soon as possible. Christopher Arellano was a great technician. Really knowledgeable guy and fixed the issues immediately. I recommend this company for all plumbing and AC work. Thanks.

Joe S.

Yesterday had Eric from Hawthorne Plumbing and Heating complete a check up for our AC units, very professional, curtious, Hawthorne please thank Eric for a job well done!!!!

mark b.

Called because my elderly mother 89 Years old had a leak in the house. Set appointment up with Heather when I asked about pricing I was informed tech would provide one once they arrive in . Fast forward to Hawthorne arriving to her home. Keep I mind my mother is on a fixed income. Was quoted over $890 to fix a leak on a 3 quarter inch pvc pipe in garage they told her they didn't know what the pipe was for and asked if she knew. Ok come on she 89 and hired a plumber to know what the pipe is for !!!!! After this my mother decided to decline service. They tried back tracking there story and said he would do it for just under $500. So I a matter of mins drops the price by $400. Thank heaven this was out of her budget. She paid a fee to have them out the neighbor came over and fixed it in mins he glued the pipe connector on pvc and the leak was stopped.

$60 bucks wasted !!!!

Beware scammers praying on elderly people!!!!!

Myke S.

Nathan, our technician, came to install a dishwasher that I couldn't. He was on time, good at his work, and the price was good. I totally recommend this company.