Hausermann Mechanical

Adriana G.

We had to replace our 30+ year old furnace, that was leaking carbon monoxide. All the contractors we interviewed pointed out that the installation was not up to the present code, and since the aged water heater had to be replaced we decided to change it as well. While all the contractors appeared competent, we decided to go with Signature because they work with Costco and there was a special offer on Lennox furnaces. We have no regrets.
Cris, the Signature representative who came to assess the situation and perform the sale, showed up on time both times, wearing a mask, explained to us in detail the problems with the present installation, spent time with us discussing our options, pricing them, and explaining the different installation requirements of the high efficiency furnaces and on-demand water heaters. He gave us sensible advice but never pushed us. The furnace installers and the plumbers (Oscar, German, Angel, Victor are the names we remember) all showed up on the established day on time, wore masks, were polite and efficient, did an excellent job, answered all the questions, and gave us advice on the best way to operate the systems. Victor pointed out an issue with the present line to the evaporative cooler and gave us advice about water softening.
The Signature team did an excellent job, also replacing the floor of the mechanical cabinet with a metal one. They also placed a metal pan and a moisture detector under the new water heater (the original one had none). The furnace controller had to be repositioned, Signature did so and placed a plate on the hole where the original controller was so that no gaping holes were left. They completed the job within one day, left everything clean, instructed us on the operation of the new equipment, and made sure that we were satisfied and all questions were answered. All works well. We are very pleased with Signature.

Marge H.

Signature is a terrific company. I got my new HVAC unit a couple years ago in August and they provided me with a mobile a/c unit while they were working. Anytime I have a problem they send someone out and it's solved.

LaLa G.

Thomas Ward was my plumber today and did an excellent job fixing my bathtubs and water controller. He was professional, courteous, and very knowledgeable in answering my questions. I will recommend him and this company.

Bua L.

I contacted Signature because my neighbor used the company while I was looking for an A/C guy. It cost her a lot of money, but they fixed her issue. I even mentioned my neighbor so they would send the same guy. I was not so lucky. I scheduled an appointment and was told they would show up on Wednesday. No time given because they don't know, but I'd get a call when they are on their way. Fine, ok, I have the time. Wednesday comes and it gets so late the in the day I realize they are not going to come, about 3 something. I then get the phone call from them telling me that they were not coming. The earliest availability was the following Monday. Once again, I have the time, so but I'm annoyed. I spent my whole day waiting for them. Monday finally arrives and 2 guys arrive. Neither were the one who did my neighbor's AC. One guy was being trained. I contacted signature because my condenser was no longer producing water and I'm worried as to where that water is or what broke. I showed him my neighbors' units (condos with same AC) with obvious amounts of water coming out of them, which is how my AC used to work. After sending the trainee to do all the work while the pro just looked at him, I was told my unit was normal everybody else's unit was working correctly. I guess magic fairies fixed my AC over the winter and spring. I paid for it and I know it is my fault. Please do better.