Harvey West Plumbing

Michael S.

Don't like being critical, but feel obligated to protect my fellow seniors at Frisco Lakes. Had an outdoor faucet leak and used Home Advisor to find this plumber. With barely a look and no dismantling they quoted me $300 including a senior discount. I declined, but paid their $39 requirement for the call. I later took the faucet apart and discovered that replacement of a worn washer fixed the problem.

R D.

Harvey West was proficient in plumbing and water heater installation but lacked adequate tools and was careless when removing the old water heater. They didn't have a dolly. They dragged the old water heater with nothing underneath it across our bare tile floor and scratched it. They dripped rusty water on our carpet while they slid our old tank down the stairs, although they did spot cleaning. They asked to borrow a hose to drain our old water heater but ended up having just enough hose to barely go across the top of our front porch step. I brought this to the attention of the Manager, John, and he ignored my call and email. For $1650, it wasn't worth the money or the grief!

J A.

Horrific experience! They damage our dryer top and tour out staircase to attic. I got pictures to prove. After a lot of heated phone calls over months , they reimbursed. NEVER AGAIN :(

Larry S.

My elderly parents needed repairs to their toilets. I called and they sent a person right out . Plumber told that they didn't repair the the brand of toilet they had bought from Home Depot. Tried to upsell them to two brands they carried. The price got up to over $1,500 before he was told that the price was too high. He charged them $39.00 then left. I would not recommend this company to anyone. Too $$$$$!

Robyn S.

Long story - but essentially we have been having the same issue for a year. About every 6 months our whole system backs up and comes out the overflow outside. Harvey West came out and and cleaned it out and both times told us it was likely just too much toilet paper being used. We didnt believe that given that there are 2 of us using the toilets and my husband is at work all day everyday. We asked them to look into it further, and they told us there was no need.
We decided to just move on and pray it didn't happen again.

Well today it did and we tried a different company to come out. Well they cleaned it out and then put a camera in the pipe to see what the issue was. Well there is a tree branch that has grown through it and broken the pipe. So every time the toilet flushes it snags the paper and causes these back ups.
They were shocked we don't have an issue more frequently.

If you want a real answer to the problem I would NOT recommend this company. It seems as though they would just rather ignore the issue and put a band aid on it so that they can continue to take your money every few months.

Emily C.

We will definitely use their service again. They were able to come out in a timely manner and fix the busted pipe that froze over. The price was reasonable and Brandon was able to quickly identify and solve the problem!!! Thank you guys!

Judda H.

This is my first time using HWP and I can say I'm very pleased. I spoke with them on Monday and they sent a technician out (he was on time, knowledgeable and very polite- very important to me). It only took Chase a few minutes to look at my water heater and diagnose the problem. He explained what needed to be done and gave me the quote for the service. A bit pricey but I called and spoke to the manager John the next day and he explained the reason for the price and I felt better informed. Although he was not able to install the heater that day he did come back the next morning as he said (on time again) and installed the heater. I would recommend HWP and will use them again if I have a need.

David D.

Have used HWP for several jobs. For the most part they have done a fine job. I did have one job that needed a followup.
Prices are a bit high, but they show up on time or earlier.

A tip for those that want new faucets inside...buy the faucet first...anytime you take from a plumber's inventory it will be expensive. Then you just pay for labor.

Amber B.

I should of looked at these reviews before I called them. They are horrible, over prices, manager was rude. They ran a line for my dryer, cut the hole in the wrong wall and did not do it right. When I called to complain, they said it was not their problem. DO NOT use them.

Burt V.

I had a good experience with Harvey West Plumbing. I received more than one quote for a new water heater and not only was theirs the best price for the exact same unit as the others, they explained the options patiently and thoroughly, and were very dutiful about making the appointment for both the quote and the install. I am satisfied with their work so far and look forward to using them in the future.