Harts Plumbers, Electricians, & HVAC Technicians

Brandon E.

We were referred to Chipper Plumbing (Allred's) by another plumbing service who did not have availability. We are in the middle of renovating our guest bathroom and needed a plumber to set a new fiberglass tub before our tile guy could get to work. My wife met with the plumber by herself as I was out of town.

Let me preface this by saying she knows zero about plumbing and this is probably pretty clear to any plumbing professional. That being said, she thought the plumber that they sent out was knowledgeable and professional. Then he gave her a quote for over $8,000 which was much more than we were anticipating. We decided to check with our contractor and another family friend who is a plumber. They both said that number was ridiculous and to get another plumber in to look. We decided to call two more plumbers in and were quoted $1,800 and $2,200 respectively for the same work. The company we went with had all work completed by one guy within 4 hours.

When we reached back out to Chipper to see if they could give us a breakdown of their cost, we received no reply.

Normally I would just move on and let this slide without a review. But trying to take advantage of my clearly pregnant wife shows pretty low morals and I think they deserve to be called out on it.

Elise O.

Matt provided great service to Queen City Yacht Club. Thank you!

Anne C.

Called them for boiler (radiant floor heating) work. Two techs came, who knew nothing about the boiler. Did a diagnostic for almost $700 and replaced the flame rollout switch which turned out later to be the incorrect type. Suggested we replace the entire system to the tune of $24,000, which is ridiculous since the boiler was installed in 2000. Their ""diagnostic"" did not even note the heat exchangers were clogged with dust and such. When their repairs malfunctioned after several hours , we had to call a more knowledgeable boiler repair company, who changed out the incorrect part and did a thorough cleaning of the unit for a third of the price. Works now like a charm. We also allowed Allred to change out our water heater which we knew was leaking. While removing it from the boiler room, they banged the boiler, causing a leak in its pipes.Workers also knocked over a bottle of laundry detergent, spilling it all over shoes and the floor, which we discovered later, as they never mentioned it. They wanted us to pay $1800 to repair their damage, which would also entail a full drain of the system. Called and spoke to manager (Josh) who after conferencing with his workers, refused to admit the damages were their fault, telling us our boiler room door was too narrow to remove the old water heater. They refused to even split the leak repair cost with us, which we generously suggested we would agree to. Not at all interested in pleasing a disappointed customer. Just mansplained it all and left the leak unrepaired. (Second company fixed it for next to nothing and it did not need a drain of the entire system as we were told.) I see other reviews describe similar issues, including damage they will not own up to, so it's not just us. I don't like the way the estimate/bill are not broken down to show the labor cost. The parts are not that expensive so they must charge a inordinate amount for labor, but you don't know because it's not itemized. We won't be calling Allred again and will not recommend them to anyone. We'll recommend the other company.

Deanna K.

Technicians, Jordan and Mark are a good team. Both very professional and know their product. Troubleshooting the system and solutions were explained thoroughly.

Christine A.

On 11/4/2002, I needed a front hose faucet replaced and Matt Stanil of Allreds plumbing performed the necessary service. The overall service was excellent and Matt was not only very friendly, knowledgeable and but very polite. He showed up on time and explained what the problem was and the options to best resolve my problem. After deciding on the option I wanted, he quickly and thoroughly explained the Diamond Service membership programs which I enrolled in during our brief visit. This was the kind of plumbing experience everyone should experience when something plumbing goes wrong. I highly recommend Allreds and hope you are lucky enough to get Matt as your technician--Randy in Kirkland

Martin C.

First, I would like to say that Mike, the plumber who came out, was excellent. He communicated very well, was neat in appearance, and honest. I have nothing against the plumber. Next, I cannot say anything about the quality of the service since I rejected the bid. What I would like to say is that this company is insanely overpriced. I was an inspector for a custom builder 30+ years ago. I was trained in basic plumbing so I could make repairs. I am not a master plumber. I had a leaking shower drain in my second story. I diagnosed the issue. I opened up the ceiling and verified the issue. I then saw that I would have to cut out part of the drain line in order to make a replacement. I was very busy and decided I would pay for someone else to do it. I estimated that the parts would be less than a $100 and it would take at most 2 hours to repair. So, I thought that maybe the plumber would charge me $500. The estimate came in two parts. $2500 if they replaced the trap and the drain. $1500 if they could replace just the drain. They included cutting the sheetrock, cutting out the broken drain and pipe, replacing the drain and pipe, but not replacing the sheetrock. The task list is completely reasonable. The estimate was ludicrous. I decided I knew enough to do it myself. I purchased the parts and supplies (plumbers putty, ABS cement, Drain, ABS pipe, couplers) for $65. Mind you a plumber would have cement and plumbers putty I didn't so I had to buy an entire unit even though I only needed a fraction of it for the job. Also, remember, I had already cut the hole in the sheetrock. It took me 45 minutes to make the repair. I did not have to cut out the trap. So, I did the $1500 job in 45 minutes and spent $65 (less when I return the unused couplers) in supplies. Actually, it cost me $165 because I had to pay Allred $100 to come out and provide the estimate. I understand there is overhead and a 1 year warranty and all but really, the pricing is absurdly unreasonable. Think about it. They are charging roughly $1900/hr to do the job. If I add in the time they took for the estimate that would go down to $1150/hr. But Technically I paid $100 for the estimate so, $1900/hr is the price.

P.S. Their pricing is based on the type of job. Mike had a book with a fixed price for the type of job. He estimated the job they way the company required him to estimate it.

Robert F.

Ran into issues mostly because I didn't adequately research things, it was mostly cost related, not service related however they do stand by the 100% satisfaction guarantee and they worked everything out and I am satisfied with their resolution to the problem

Update: 1 of the 2 toilets they installed stopped working, they tried to clean it was a plumbing issue even though they replaced some of that and it wasn't working well when they left then it stopped. Eventually they did come out and fix for no additional charge at least.

Far worse though they cracked our brand new tile flooring! They claim it wasn't them but no one has been living in the house and this is the first work we are having done on the bathroom! Despite this information they refuse to take responsibility for the damage they caused!

First felt ripped off with their simplified pricing that hides the fact that they charge obscene labor cost with it being over 80% it seems. I think they do this so you don't realize you are getting entry level toilets for deluxe prices. They reduced when complained but then the quality was bad and they denied an issues but eventually agreed they had a problem and eventually fixed it. As of this saga won't end we noticed they cracked our flooring but they won't take responsibility despite it couldn't be anyone else.

Beware!!!! Overpriced, poor service and will damage your home!!! There is a reason they lost so many customers after taking over stacks plumbing, we used them for decades but will never be back. Matt isn't good at his job and josh the owner defends him even when he does a bad job and damaged property.

Andy F.

After doing a lot of research, I thought I was in good hands with Allred's when my Navien tankless water heater needed repair.

Scheduling: I called and scheduled for a visit. The day comes and no one shows up. Turns out I was never fully put through the system, so no one was scheduled to show up. Ouch, I don't have hot water/heat for several more days. (In all transparency, they did refund the cost to come out, but it's not much compared to the next few fees..)

Cost to diagnose: It was $100 for them to come out and turns out it cost an additional ~$600 to diagnose and cover future trips where required. What I found was that a lot of plumbers won't give you the cost to diagnose or even an hourly rate on the phone. They can argue that each system is unique but they did an hours worth of troubleshooting and charged this insane price.

Cost to fix: The diagnosis was that my unit's circulation pump and secondary circulation pump was broken. Mind you this is a 2 year old unit. I was quoted $2000 to fix it. What blew me away was that the secondary circulation pump cost $1200 to replace. The pump costs $100 at Home Depot... I was quoted $400 to drain the system, so how can you charge $1100 just to replace it? Sure there is a markup on supplying it, but even from an hourly perspective, how could you charge that much? They also pushed that they were able to make the repair the same day so that I would just pay the insane cost (with the $100 refund from the scheduling snafu.. woohoo..) . I insisted to shop around and boy was I happy.

Diagnosis/Alternative plumber experience: They actually misdiagnosed the issue on top of all that. I called another business that specialized in radiant heating. They had transparent pricing ($289 - how much it cost to come out and it included first hour of diagnosis; $240 - how much it was every additional hour, billed in 15 minute increments). They were able to diagnose, fix the actual problem, and even service it in an hour and a half (air bubble in unit + low pressure causing circulation pumps to not operate).

As a new homeowner, I'm hoping this review helps when people are on the search to fix their water heater.

Michael L.

Me, my wife Renee and son Ethan wanted to thank Matt and Todd (and crew) for amazing service. Top notch craftsmanship and quality materials were used for our pipe replacement. We have an almost 100 yr old house and Matt, Todd and company had the expertise to fix our issue. Our job ran over the day allotted and they found a way to fit us in soon after and brought the cavalry to take care of the job. Thanks so much, we cannot recommend these highly experienced, kind and honest professionals. Jordan in their office is amazing too. Thanks again! Mike

Louise B.

Matt and Estaban just left! The service was fast and quality outstanding. Plus Matt and Estaban were friendly and very professional, I dare say outstanding in this field! Showed up exactly as expected, respected our family situation, took care of the issue quickly and completely. Thanks guys!!!