Hartmann and Sons Water and Sewerage

Meredith A.

OMG! CAN WE GIVE THEM NOOOOO STARS! This company is the worst! They were sent out by HOMESERVE and they kept canceling with NO CALL. We called HOMESERVE again and they dispatched them again. This time they came out and was not prepared. Said they did not know what they were coming out for and when they heard it was an issue with the water heater, they said they would contact us they next day after they followed up with their MASTER PLUMMER. Well there was no call, After following up with HOMESERVE again they sent this company out again. They confirmed that they would come on Thursday 9-11. Well time is a NO CALL NO SHOW and they had the nerve to tell HOMESERVE that they did not have an appointment. Then I say NEVER AGAIN! I mean NEVER AGAIN! a whole day wasted!

Carrie L.

They don't even deserve 1 star. Horrible company! Have home serve through my water insurance and they were the first available for a sewer back up. Cancelled on me an hour before they were scheduled to arrive, their technician that came 2 days later drove in an unmarked truck, wore everyday clothes (wasn't going to get dirty), did have any equipment but a snake you buy at Walmart and made me, MADE ME dig to find my clean out pipe. I told them to leave and I would have someone come out. Lazy, lazy technician that didn't want to do a dirty job!!!!! Refuse your insurance company to send them out. Im in KY and they are not even a local company.

Roman K.

if I could give it a zero, I would. This is the worst unequipped outfit I've ever seen. They couldn't even do a simple drain. Another company came out and did it within 15 minutes. Home service is the one that sent those clowns out.

Wendy K.

Hatmann & Sons was dispatched to me by HomeServe. I called my water leak in on Friday 2-21-25, it was an emergency dispatch as I was unsure how to turn the water off and water was gushing into my basement. I finally located the shut off & good thing because they never came nor even called until Monday morning! Gave 1 star because I had to pick a rating and they showed up 2 hours before schedule. However, the plumber dispatched didn't know how to work with galvanized pipe nor did he know how to use a pipe threader. He couldn't figure out how to turn the water on or off and did nothing while he was here. He said he'd have someone call to reschedule. Nobody called. Keep in mind, I found out Monday morning I had lost 1500 gallons of water on Friday and I'm NOT a plumber but figured out how to turn the water off and on. They finally called me today, mid morning. They were unable to service today (I took yesterday & today off work to sort this out) and asked when I'd be available. I advised M-F after 6:30om (I have to work) or Saturday after 2:30pm. I was told to call HomeServe back and get another provider. I called them, they got a reputable plumber here in a couple hours and my pipe has been repaired.

Hartmann & Sons, plumbers who don't know how to do plumbing!!

Doris R.

This was the plumbing company dispatched by AWR. The tech was nice and tried to snake the clog in my sewer line. He told me the water in my utility sink would come out and I would have to clean it up. Once he finished, he apologized and told me I had to get it jetted. He ended up leaving a pile of sludge and sewage in the basement. I asked if he was going to clean it up and he told me it was my responsibility not theirs. I've never had a plumbing company ever say that to me. He said they would call me back - it's been 2 days and no call. I contacted AWR and they could only leave a message. Horrible company!

Ivsn L.

Came to my home for a sewer back up. Snaked the pipes. Had me turn on the fawcets. Since he didn't see water back up he figured problem solved. He made sure to stress about giving a positive review. Next day backed up. Whole basement flooded. This compny doesn't return your calls . Unprofessional do not hire.

James T.

I have coverage through AWR PA,- they sent out Hartman & Sons they took a look at the problem and said the leak is at the curb trap and the water line needs to be replaced. They said it need to be replaced. I called the office to see when this will take place. They said someone will be contacting you this never happened. Made several calls still got the runaround. No one came out. Worst place to do business with

John D.

This company was dispatched by Home Serv on Dec 05 from 12 to 5 to fix a clogged drain in my home. We waited and they never showed up. I was tracking them and they cancelled. Who in there right mind will use a company like this. Stay far away from this company.

Darlene B.

I have the plumbing insurance through PA American water. My toilet was running and the shutoff valve seized so I couldn't turn off the water. I called the number on my water bill and they sent Hartman and sons. He arrived in less than 3 hours figured out the parts he needed, and left to get them. He was back in less than an hour and fixed both problems. The best part is, it didn't cost me anything! Based on other reviews I was expecting the worst but was pleasantly surprised. The guys were friendly and efficient. So glad I have the insurance through American water.

Mohammed D.

They lied to me twice and didn't come with the appointment they scheduled, not recommended at all.