HARP Home Services

Ashley E O.

The service itself from HARP is excellent, however, the customer service is lacking. My 79 year old grandmother had an appointment window of 2 hours for her a/c unit to be checked today. The 'technician' called her home asking for directions. He was in the wrong part of town, on a completely different street, and despite myself and my aunt trying to give him directions, and giving him instructions on how to use his good GPS (and trying to explain how to switch from walking directions to driving directions) he still couldn't figure it out and said he'd call back. Which he didn't. So, we called the office to see if they could help, hoping that they'd be able to contact him and direct him to my grandmother's address. The representative on the phone was unhelpful, rude, and audibly annoyed that we had called for help. The service tech did *finally* get to her apartment, within the time limit, but my aunt and grandmother are extremely disappointed with the customer service.

B S.

It truly is a miracle that some businesses survive! I have been in my home for 15 years and have had HARP Home Services, LLC service my furnace for AC and heat for all of those years. We do our AC every 2 years. So yesterday it was hot and my husband calls them for an appointment only to be told that we are on a ""no service"" list because we complained about our last service not being the quoted $99. HUH? We complained that they overcharged us for a service that they quoted at $99 and now they refuse to service us? Stay away from this company there are bad reviews all over the place!

Steve H.

No responses or comments from HARP on this site is concerning as I review the inputs. My experience; 10 year customer - multiple issues resolved, and diagnosed accurately. My issue is they are very expensive. Example: $98.00 to walk into your house, and the $98 does not apply to service regardless of complexity of diagnostics. A customer for many years, sad to say goodbye after 10 years.

Scott S.

My experience could not have been better. Our a/c went out recently on a hot humid weekend. HARP responded with a service call same day and had the problem diagnosed repaired and working within a few hours. Tech Paul was efficient prompt and knowledgeable. Work and parts bill was more than fair and reasonable especially for a holiday. Do not hesitate to use this company. Highly recommended.

Lynette B.

Totally taking advantage of the elderly in my opinion. My husband (76 years old) signed a contract that had Water Heater checked off along with authorization to charge for Gold service $21.95 plus Water Heater (add $10/month). Total authorization that he signed off with was for $31.95 a month - the amount that covered the water heater. There is a note under the checked water heater box that says ""will need service done on water heater"". They tell me that my water heater is not covered even though it is checked and I authorized payment. They have been deducting $24.95/month. How are we supposed to know that we are not covered????

Gerry L.

Heat went out this morning. There was no sign of glowing igniter through the little view window as the gas furnace kept trying to start. Despite the very mixed reviews (either outstanding or poor) I decided to give HARP a call even though I was not a previous customer of theirs. The phone rep was courteous and said that they could send someone out the next afternoon; when I reminded her that we had no heat, she said she would try to get a serviceman out that day. After putting me a briefly on hold, she was able to confirm that someone would be out in about an hour; I consider that to be very good service. She told me that the charge for the diagnostic visit would be $98, payable at the time of the visit. I asked if that would be applied toward any required fix. She explained that it would pay for about 45 minutes of diagnostic and repair work; if the tech had the needed parts in the truck he would install them and that would preclude a second repair visit.

A pleasant young man arrived as promised and put on shoe covers to keep from messing up the floors of house. I brought him to the furnace, explained what was happening and that there was no glowing ignitor visible. After he heard my diagnosis, he checked the ignitor and observed immediately that it had failed. He was pleased to see the type of ignitor, as it was very easy to remove and he had a replacement in his truck. The company policy is to quote the repair price BEFORE doing work; because he did not do that, I assumed it would be a reasonable cost. It took him all of five minutes to replace the ignitor (well within the 45 minute window of the diagnostic/labor charge).

As we discussed the ease of the fix, he agreed that it was an easy fix but said that it would be pricey. I had no idea what he meant until he completed his electronic paperwork. I understood the $98 charge for the diagnosis/labor, but the price for the replacement part was quoted at $279, bringing the total charge to a shade over $400 after tax. My quick research indicated that the ignitor he used had a Mfg. Retail Price of $57, but was readily available online for less than half of that. When I expressed my dismay at the outrageous and surprise repair cost I was experiencing, he called the office on my behalf. When he got nowhere, I called the office myself and spoke with the manager (the owner was not available). I was able to make no progress in getting them to charge a reasonable amount (five times the retail price or ten times the actual price just seemed unreasonable to me - if they had quoted something like $80 [still three times the actual price and more than the retail price] I would have willingly paid it, understanding that they are in business to make a buck). So I had the technician remove the new ignitor, and then I thanked him and paid him the agreed-upon diagnostic/labor fee for his time. I will purchase the ignitor directly and install it myself in five minutes. I will also buy an extra ignitor as a spare and still be about $250 ahead.

I received communication from the company owner essentially saying that the work should have been quoted up front and that a simple repair such as mine should have been done at a reduced rate or without the diagnostic fee.

Based on this unreasonable pricing structure, I would just caution anyone using HARP to be an educated and cautious consumer. Their front line personnel were proficient and courteous, and their response time was excellent. The pricing was simply too outrageous to earn my full recommendation.

Janet J.

I had to call HARP because my burner system shut down. They came out, had no idea what was wrong, so they simply kept replacing parts hoping to get lucky, you get stuck with a big bill that you never signed a work order for them to do. Not BBB accredited. Filed a complaint against them.

James O.

I have been using HARP Mechanical for years. They replaced my boiler with a state-of-the art German boiler and did beautiful work. Very professional at every step along the way

I also use HARP to maintain my AC system, which has been going strong since I had it installed in 2002.

I highly recommend HARP Mechanical for all things HVAC.

John D.

Harp Mechanical came out to perform a gas conversion at our Restaurant property and it was not the experience we had hoped for. Shawn the technician was helpful up until we had no heat for the 1st floor, diagnosing no heat conditions not a strong suit. So to this day we still have no heat on the 1st floor and we have to find another company to come out to diagnos this because they think it might be the heater coil and would like 2400.00 to replace this part that may or may not take care of the problem...Is it me or does this sound ridiculous to spend 2400.00 on a maybe??? All I want is a diagnosis and a correction to the problem. they have responded 4 times and tried a couple things and still no heat on the 1st floor... If you decide to choose Harp for your service work beware!

Dave E.

We had used HARP once before for a system check and cleaning of our recently installed gas hot water heating system. The first experience was quite good, but a recent service call for a malfunctioning heating zone was not a good experience. The service man came out on 3/23/2015 and for a fee of roughly $100 analysis determined that a power head on a zone valve was the reason we weren't getting heat to the 2nd floor. Since the evaluation fee isn't applicable to the repair charge, it was going to be roughly $100 for the part, $100 for the labor, plus the troubleshooting charge. My wife put me on the phone with the repair man while I was at work. I asked him a few questions about the charges and service, and determined his attitude to be a bit defensive and sarcastic. I asked him to hold off on the repair due to the cost and have my wife write him a check for the diagnostic charges. I then picked up the power head from a local home store and easily installed it myself when I got home. The repair man's final words to my wife upon leaving was something to the extent of (paraphrasing) ""you'll be sorry that you didn't let us do it, as it will be much more expensive elsewhere."" I must say that one thing that turns us off to a service instantly is a repair man trying to use fear as leverage...
We won't be going back to HARP for this reason. Would have liked to continue business based on our first experience.