HARP Home Services

Grey S.

why the heck didn't i check yelp first... well because i had a fountain in my mech room

managed to get the water off and called but it was 4th of july weekend so my usual guys were off or on emergency rates

figured i would try harp...

as other reviews have mentioned they are understaffed and overbooked - their appointment system is in no way tied to them at all and they aren't aware of when you book or time you select, its just a sham to make you feel like you're on the schedule

i had an ""appt"" for 2pm - 6pm monday, around 530 i called got customer service and they said they'll connect me to dispatch, where i waited on hold, for literally an hour before using another phone to call in again, and again and again trying all the different numbers they have on file

thats when i noticed they don't have messaging on social media or email listed, a very bad sign...

fast forward to finally getting someone and they explained that their online scheduling system just plain doesn't work! also that i was (now at 7pm) still 3rd in line after the current job which the tech in the area was working on so it might be late at night or 2am in morning before someone can get there

this matches what all the other reviewers said, basically they are always understaffed and just go to the biggest problem first no matter what

so i told them forget showing up at 3am if they were even going to, just send someone out first thing in the morning

the next morning at 8am the tech arrived and immediately told me the cost was going to be way higher than initially quoted, 1800 instead of 800 that the customer service people told me and also not to try not paying him after he did the work since he'll just disable the water before he leaves (alarming that this was part of his initial introduction...

so i get the bill and it is itemized, so i see the labor $756 for an HOUR of work and the charge for the tank i needed which i found on amazon for $63 they charged $724!

AVOID LIKE THE PLAGUE

Joe L.

I made an appointment to have my air conditioning service based on advertising they had. I made the appointment two months ago. They called me yesterday saying they had a scheduling conflict and they needed to push my appointment out to next summer! What kind of a scheduling conflict. Could you have that you need to extend an appointment one year? it sounds like the promotion they were running didn't work out and it was costing them money on the service calls. So now they've come up with a lame excuse of a scheduling conflict.

Crystal M.

Working with this company has been a nightmare and I'm never using them again.

To start with they rescheduled me time and time again, pushing our appointments off for emergency calls (this was for a pipe leak repair as well as AC cleaning). We were told that dispatch will call us back to reschedule, and dispatch never calls back. Then when I try to call to follow-up, I'm sent to the dispatch line and have to wait on hold for 15-25 minutes to reschedule. When I tell the first operator ""Hey can you ask dispatch to please call me back when they're available? I'm at work, I really don't have the time to wait on hold for 15+ mins."" They say they will email dispatch to get back to me, and surprise, surprise, dispatch never calls back.

And the AC cleaning I set up way back in the winter, and when the day comes.... that's right, emergency call comes up and we're told they will need to reschedule, dispatch will be in touch. Dispatch does not get in touch (see a pattern here?). I call today to get the fixes scheduled and ask that they don't reschedule again; and also ask for the AC to be cleaned... oh but guess what? AC cleaning now is all booked so I have to wait until September. Despite the fact that I had already booked back in winter and THEY were the ones who rescheduled. It's absolutely insane.

I AC unit started going on the fritz during this time so I decided to schedule our them as a service call to check it out (rather than a cleaning... which apparently they can't do until September for some reason). Turns out the AC unit was dying and I needed a new one. I was given the option of a 5k deep clean for them to even start to diagnose problem to fix, or just get a whole new system. The system was 32 years old, so I opted just to get a new system all-together.

They sent over sales agent Mike who sold me a 17k unit w/ condenser. We scheduled installation. Installation day comes. The techs installed the unit, but I was told by the installer that I shouldn't actually use the AC until the filter was cleaned out. I was very confused by this because my understanding was they were to provide me with a new, ready to use AC unit...but they said it doesn't include a new filtration. He says a service call needs to be put in to clean that out first. He claimed he would put a service call in for me, but he failed to do that.

I called HARP / SolvIt to try to get the issue resolved. The operator was confused by this as well and said it didn't sound right to him. I was sent to dispatch and they also agreed that it didn't sound right. I was told they would need to speak with the Operations Manager to figure out exactly what was going on and they would get back to me. No one called me back. I end up doing this song and dance numerous times until I just ended up going online to book an AC appointment online just to get someone out here to speak with since no one was talking to me. The tech that came out was deeply apologetic for the entire poor experience and quickly cleaned the AC filter, which he informed me should have absolutely been cleaned out by the installation crew.

The installation crew moved around boxes and a heavy cabinet but failed to put things back to where they belong and now they are blocking our basement freezer. I also emailed and left a voicemail to the sales rep, Mike, to report the poor installation experience but never heard back from him (I contacted him on May 26th, it's June 6th now).I also provided feedback in the customer service feedback form I was sent and provided my feedback on these issues, but still didn't hear back from anyone.

I am deeply disappointed in HARP's poor communication and abysmal customer service. I was willing to give them another chance had Mike or any other rep reached out to attempt to apologize and make it right in a timely manner, but since they haven't I refuse to use them again, and am leaving this 1-star review to warn other potential customers against using them. Trust me, look somewhere else.

Anne M.

We haven't had heat or hot water since June 12. A technician came out the next day and gave us a quote on replacement parts, which we accepted shortly after. We were told that the parts had to be ordered and that is the last time I've gotten a call from them. We are now 7 days without heat and hot water and, no matter how many times I've called, I can't get an ETA (estimated time of arrival) for parts delivery and service. All calls go to their doorkeeper reps, who are about as customer-oriented as cats.

Bonnie P.

This is an update to my two prior reviews (11/25/2022 and 1/25/2023).
1) On 4/13/2023, with an outdoor temperature of 90-degrees, the Fujitsu unit wouldn't turn on. A technician came out the following day and found the ""computer board locked into Error code, because the handler and the computer was looking for a pump, and there is no pump."" The technician opined that this problem could have been anticipated back in November when instead of a new water pump, the condensate was diverted into pipes running outside the house.

2) In December 2022, HARP extended my Warranty Maintenance Agreement on two units for two additional years at no cost, with an expiration of 5/29/2025. However, this past June 8th, I was charged the monthly maintenance agreement fee.

3) On 6/15/2023, I called HARP to ask that the aforementioned maintenance fee I was incorrectly charged be refunded. At the same time, I made an appointment for a ""spring"" tune-up. The first appointment available for a ""spring"" tune-up is SEPTEMBER 22, 2023.

Stay tuned for my next review! I can't wait to see what goes wrong next!

George S.

HARP should stand for HORRIBLE, ATROCIOUS,REPREHENSIBLE, PERFORMANCE. If there was a rating that was in the negative numbers I would start there. As a family we reached out to HARP in January to replace a furnace. We were told that we would need a NAVIEN 240 based on the year of our furnace (1985).. We accepted this and the night and day mare began. The installers stated that they could not put the NAVIEN in due to vent spacing. They instead installed a traditional boiler (twice the size of our previous one) which according to manual specs could not stay because it would not provide proper ventilation to our home. They then installed the NAVIEN 2 days later which flooded our home with CO2 prompting the fire department to come out and my wife and I having to evacuate our home. We have the fire department results with CO2 levels reaching 51 which can cause death. HARP stated that it was a mistake by their technician who set the controls for natural gas although they were aware our home was propane based on the removal and installation of our original system as well as the system they installed prior to this. The NAVIEN system was removed and they replaced it with a LOCHINVAR System. On the day installation was finished the system flooded our basement not once but twice causing roughly $8,000 dollars in damage to furniture alone. We not only had to have the hardwood flooring replaced but we had to have our walls redone in the area as well to prevent mold. We also have had numerous nights with no heat through January, February and into March because of continual ""human error"". At this writing in May we have not had our damaged non-salvageable items replaced and have had to reach out to the BBB for assistance. In all we have had HARP service techs at our home including supervisors over 25 times. It has been an awful situation for my wife and me. HARP has stated that they would like to pay for the boiler but not the damaged furniture.

Brian B.

This is an update from my 4/18/2023 review. service techs came out on may 11, 2023, to perform annual a.c. inspection. after they finished their inspection came the bombshell. they informed me that the a.c. system had seen it's better days and they would write up some options. here are some of the options they offered me below. they were going to charge me $521.00 for a capacitor that costs $7.00. $644.00 to clean blower. this company is insane. i found out that these technicians that come out are like car salesmen, they make 10% of every product they sell. option #4 was quote for an entire new a.c and furnace unit for $17,000 to $24,000, so these technicians would have received %10 of this sale. the harp techs said option #4 would be the best for peace of mind and good for re sale value.

I called another local hvac company, and the hvac tech came out, said there was absolutely nothing wrong with the furnace. the local hvac company provided me a quote for replacing and installing new a.c., came may 17, 2023, and removed old unit and installed new unit, tested and charged new unit and cost me $6,500. harp should be ashamed of themselves!!! how are they not out of business? i will be reaching out to ct attorney general and submit all my documentation.
below are the options with prices.

option #1
j9456 leak search with electronic leak detector / j9456 / 60:
leak search with electronic leak detector / j9456 / 60
1.00 $486.00 $486.00
msaa45 miscellaneous system alteration or adjustment / msaa45 /
45:
heat exchanger inspection with camera.
1.00 $368.00 $368.00
j221s single capacitor / j221 / 30:
single capacitor / j221 / 30
1.00 $280.00 $280.00
potential savings $55.20
sub-total $1,134.00
tax $72.01
total $1,206.01

option #2
j9456 leak search with electronic leak detector / j9456 / 60:
leak search with electronic leak detector / j9456 / 60
1.00 $486.00 $486.00
msaa45 miscellaneous system alteration or adjustment / msaa45 /
45:
heat exchanger inspection with camera.
1.00 $368.00 $368.00
msaa60 miscellaneious system alteration or adjustment / msaa60 /
60:
install neutralizing condensate pump + adaptive drain piping.
1.00 $431.00 $431.00
msaa60 miscellaneious system alteration or adjustment / msaa60 /
60:
install gfci receptacle.
1.00 $431.00 $431.00
ew6 electrical whip 6' / ew6 / 30:
electrical whip 6' / ew6 / 30
1.00 $388.00 $388.00
j221s single capacitor / j221 / 30:
single capacitor / j221 / 30
1.00 $280.00 $280.00
potential savings $242.70
sub-total $2,384.00
tax $151.38
total $2,535.38

option #3
j9456 leak search with electronic leak detector / j9456 / 60:
leak search with electronic leak detector / j9456 / 60
1.00 $486.00 $486.00
msaa45 miscellaneous system alteration or adjustment / msaa45 /
45:
heat exchanger inspection with camera.
1.00 $368.00 $368.00
msaa60 miscellaneious system alteration or adjustment / msaa60 /
60:
install neutralizing condensate pump + adaptive drain piping.
1.00 $431.00 $431.00
j3606 e/z trap assembly / j3606 / 30:
condensate trap assembly / j3606 / 30
1.00 $388.00 $388.00
bac90 blower assy - remove, clean & reinstall / bac90 / 90:
blower assy - remove, clean & reinstall / bac90 / 90
1.00 $644.00 $644.00
msaa60 miscellaneious system alteration or adjustment / msaa60 /
60:
install gfci receptacle.
1.00 $431.00 $431.00
j221d dual capacitor / j221 / 30:
dual capacitor / j221 / 30
1.00 $521.00 $521.00
ew6 electrical whip 6' / ew6 / 30:
electrical whip 6' / ew6 / 30
1.00 $388.00 $388.00
j221s single capacitor / j221 / 30:
single capacitor / j221 / 30
1.00 $280.00 $280.00
potential savings $339.30
sub-total $3,937.00
tax $250.00
total $4,187.00

option #4
gff industry average for 95% gas furnace:
industry average for 95% gas furnace
$9200-$12,000
finance average
$98-$138
1.00 $0.00 $0.00
j240 lead referral:
lead referral
1.00 $0.00 $0.00
acc industry average for condenser with coil $8000-$12,500
finance average $98-$140:
industry average for condenser with coil
$8000-$12,000
finance average
$98-$140
1.00 $0.00 $0.00
j240 lead referral:
lead referral
1.00 $0.00 $0.00
potential savings $0.00
sub-total $0.00
tax $0.00

Brielle R.

We had Steve Ungar out to our grandmother's house yesterday to look at her unit. Do to the experience we encountered we will NEVER use HARP again! We have cameras set up in the home due to her being elderly, so we can check in on her. We have video proof of Steven telling her that if she does not get a new unit he will put her on a do not service list. I cannot believe HARP would allow someone like this to work for the company and to try and scam older people. I ended up reaching out to a smaller company and the gentleman that came inspected the unit, explained all his findings and even explained what Steve found better than Steve did. We were told from this other company that there is nothing wrong with it and it still has some years left, because we have been maintaining it. I am personally reaching out to the Better Business Bureau and Horizon because I am sure this is not the first time something like this has happened. I am appalled that this man still has a job if he is pulling stunts like this.
I understand companies need to make money but going about it immorally and threating an elderly person is not the right way to meet your quota or keep a customer. I recommend that no one use this company and if you do make sure to tell them that you do not want Steve Ungar at your home because not old does he not know what he is talking about but he will try to sell you something you do not need.

Cheryl S.

I've scheduled service 3 times with this company and they always give you a 4 hour window and NEVER arrive within the time quoted! They call you after the missed time and want to come out which requires another wait time not to mention the time it will take to service your equipment. If you reschedule the appointment, then they want to reschedule you in another 6 months. I will be taking my business somewhere else. They are NOT the only hvac company around.

John T.

They were prompt to reply with a service tech and an estimate, then made the appointment. Then they ghosted me. I had to make several calls until some poor receptionist had to break the news that my appointment had been canceled. I asked for a manager, and was left on hold. Multiple calls never returned. Completely unprofessional. Avoid, avoid, avoid.