Hardy Plumbing

Tammy C.

Totally rude incompetent people that don't care at all about their customers or doing a good job. I had a leak in my basement and the upstairs conditioner is totally broken. I paid for a service call but the man who I spoke to on the phone did not convey that the upstairs air was broken and he told me the downstairs was broken which is not the case. These guys are thieves and shysters! Beware

Edwonia G.

In Jan 18 while lying injured in Bed suffering with a broken ankle, thumb with torn ligaments and tendons, damage, etc. I was notified that the ceiling caved in downstairs by my Sister who was caring for me. We learned later that a pipe burst in the kitchen ceiling. Numerous plumbers were called to provide emergency services including Hardy Plumbing. I was not able to ascertain the damage at the time as I was bedridden. Hardy Plumbing at the time of the call stated they could not provide services at the time because their servicemen were out on calls. Water was running down the steps and on the street in addition to saturating all of the first floor. JR's Handyman Services responded and immediately came over to turn off the water which was all over the house and garage. USAA was called and they called a company to start vacuuming up the water. Later in the day or hours later, Hardy Plumbing showed up and we told them another company had come and turned off the water. No services were provided by Hardy Services and they in turn sent me a $95.00 bill for coming out hours later! I have placed several calls to Hardy Plumbing to discuss this in more detail. They will not return calls but did in fact send this matter to collections.

Patrick S.

This is probably the worst company in all of the CSRA. Almost a year ago, I believed that I had a potential gas leak in my house. After a long night with the fire department and gas company, I was instructed to contact a plumbing company that could perform a test to discover if I had any leaks throughout the gas line. My wife called this company and explained our situation and we had someone come out the next day. When the plumber arrived, he was unaware of the situation and called my wife to discuss what happened. He never went any further than my front door and told my wife that he couldn't perform that task now as it would take several hours and we needed to reschedule with his company. He also stated that if the gas company checked the line that it was fine because they were strict on the guidelines of the gas line. My wife asked if we needed to pay him for a service charge and he told us no since he did not do anything. Needless to say a month later we received a service bill for $100. I have called numerous times to discuss the charge and have never received a call back from a manger or supervisor. I have now been taken to collections for this charge. I'm not sure if they do good work or not but I wouldn't trust them to be ethical.

Rachel S.

Horrible. Tried to tell us we needed $500-$700 worth of work done. My husband then discovered there wasn't actually a problem that needed to be fixed so we cancelled the appointment. Next thing you know we get a bill for $95. They tried to sell us on work that didn't need to be done then charged us because we said no! unbelievable! When we tried to call the office to speak to a manager it took a FULL MONTH to get a response, even with us calling nearly everyday. Don't give them your business.

Kaveous P.

Whatever you do, do not use this company. They installed two hot water heaters. My water hot water still has problems and they will not come out to even take a look at it. They tried to blame it on my water so they referred me to this water specialist and I did. It cost me a bunch of money and my water tested with no issues. I called them back to let them know and show the results. They still wanted to say it was my water although the people they referenced said it was not. The absolutely crazy thing about all of this that they have not once came out to my home to check it out or show any concern. I paid a lot of money for these hot water heaters and my family deserves better and so does yours. Now the last thing is that I had a friend to call them out to his house to do some minor work. We waited exactly a month. I had him to call them out and to my surprise, they came out. So I know your saying well that just contradicted what I'm complaining about. Well the only issue with that is that he does not look like me!!!

LaRita C.

They came out!!! I was never was told they were pretty much putting a bandage on my problem!! 3 days later same problem!! They took my money if you ask me!!! Will never use them ever again!! I am also letting all my clients know about my experience with this company

Sudha R.

Quick to respond to calls and very efficient in fixing the problem at a very reasonable price compared to other plumbers we have tried. We will definitely be using their services again if we have plumbing issues.

Jo H.

Had to call Hardy Plumbing yesterday because my tot is the devil and threw a 2""""x1"""" plastic block down the toilet and flushed. Well... she clogged that sucker up so fast it was like magic. I got lucky and managed to get a same day appointment. The plumber arrived with an auger in hand to push this toy out the toilet. It didn't work because of the size and shape of the toy. It lead to a full removal of my toilet, water everywhere, and reverse auger rescue of this toy. The plumber seriously stuck the auger threw the toilet bottom made the toy go back the other way to get out. Sufficient to say that this plumber know how to get stuff out of toilets. He resealed the toilet, gave me some plumbing advice for my future home (we're currently in a rental), and saved the day/my sanity. Could not be happier with the service call.

D C.

Hardy plumbing came out to fix a leak. They were prompt, professional and explained to me the issue with the plumbing and what they did to prevent the problem going forward. I appreciate their straightforwardness and professionalism. I'll plan to use them again.

Pascha S.

My experience with Hardy plumbing is that they are disorganized, unprofessional, and rude. The foreman for a deck job at our private residence obtained a quote from them, and had arranged for them to come yesterday morning. When they did not arrive, he contacted them and asked if they were still able to complete the job or if we needed to arrange with a different company (we had a similar issue with them not completing a prior job which we attributed at that time to an honest mistake), the receptionist actually told him to just use Smith Bros. When he further discussed it with the owner, he was assured they wanted the job, and someone would come today. This morning, an employee from the company named Debbie called my foreman and requested a credit card number. He declined to give one, explaining they would bill the homeowner (me) as they had on the prior job. Debbie apparently then decided to call my professional office, and to attempt to discuss billing with the nursing staff there. My nurse declined to discuss details, and took the number which she passed on to me. I was very irate that the medical office where I am employed as a physician was contacted for a private matter, and that the trained medical professionals on our clinical staff had to take time out of their day and patient care to address. I called Debbie and let her know I thought this was unprofessional and inappropriate, and that we would no longer require their services. She asked if I wanted to speak to a manager, and since my husband is a small business owner who actually cares about customer service, I figured their management or owner would like to know why they lost the business so I agreed. When a man who I believe was the owner got on the phone, I admit I was frustrated and was very open about that in my tone. I again explained that I found it completely inappropriate to call my place of employment and waste the time of the medical staff with a private billing concern, and that the reason our foreman was the point of contact was that we desired communications to go through him. He told me he was """"sorry you are so high up"""" that this was an issue, and actually said I was """"being ridiculous,"""" at which point I hung up the phone. In addition to no-shows on 2 different occasions, the horribly rude customer service was shocking. Hardy Plumbing is disorganized and unprofessional, and I will not ever consider hiring them again.