Hardy Plumbing & Heating

NIki M.

They were a good company. Not any more.
Had a toilet flush problem. They came in replaced the entire mechanism and charged me accordingly. When I looked at the quality of the parts I was horrified. The flush handle alone looks like a cheap aluminum mold from the 1950's. Of course, it is still constantly leaking. Then they had the gall to upsell me ! He tried to convince me that I needed to replace my well tank with a larger size.

Seb M.

The plumbing teams were fine, and knew what they were doing, but the office appallingly incompetent. Having selected taps at one price, the company substituted others that were more expensive with no explanation: wrong parts were ordered necessitating three trips instead of one: each trip paid for: they told me there was a reduction because of the inconvenience, but no evidence of it in the bill. Not trustworthy.

Joe W.

We made an appointment on a Thursday to have our AC repaired. Hardy confirmed on Friday they would be there between 9 am -Noon. I woke up Monday morning to a text that said we are going to have to cancel your appointment. I called and the secretary said because 6 years earlier we had cancelled a call we were flagged and they would not be coming. Why were we not told Thursday or Friday? Why take the appointment? When we pleaded with them, told them there was two young kids in the house who were sweating profusely at night and even said we would sign up for full time service they said maybe if we signed up for service earlier. We made an appointment with another company who showed up two hours later and laughed at the awfulness of Hardy. I know the family and they are terrible people. DO NOT CALL THIS COMPANY!

Vasili D.

I had a pipe break and Hardy Plumping came to my rescue to fix the issue. The only problem now is that I need to hire a restoration company to clean up the water. However, I would hire them again for the job and advice they gave me!! THANK YOU!!!

E M.

It was a good company when Joe Hardy ran it... now it is aweful.

Called them in to fix pinhole leaks in my copper pipe that was leaking in the basement. They replaced a whole section with pex. But the fitting they used werebso cheap that three years later i had to replace all the work they did (see the photos)

I did it myself with new pex and brass sharkbite fittings. It has lasted 4 years now with zero signs of wear. Saved myself a small fortune by not calling Hardy again.

I just found part of their work when cleaning out my basement... have a look... pathetic job!

P F.

If you want to get ripped off call Hardy Plumbing. They charged for 2 plumbers to clear a sink drain and took about 4 hours of billed time to do the job. Charged over $1,000 for a job that should be about $150 to $175. Pay 2 plumbers 4 hours to clear a sink drain? Really? Seems like a money grab to me! They billed me extra for a ""special snake"" that they claim had to be brought in to do the job, knocked out my Air conditioning in the process, and after I called they sent someone back to the house to fix it. I've had this drain cleared a few times in the past by other honest plumbers so I know what it should cost.

Ed O.

We got quotes from four companies for a replacement standard tank water heater, as well as a gas tankless.
Hardie's pricing was half as much as two of them, and 10% less than the third one.
We chose the gas tankless and have been very pleased with the results.
Hardie's communications were prompt and friendly every step of the way.
All work was quickly and professionally done.
Would highly recommend this company.

Arnold B.

It's not often that I write such a letter of recommendation. We had a pinhole leak in an old copper pipe and Kristoff responded to our request for emergency service as our basement had flooded. I was so impressed by this young man- his professionalism, knowledge and skill in repairing the problem and his courtesy and pleasant manner in how he went about his work. Just a delightful young man.

P. F.

CLUMSY, INCOMPETENT, INEXPERIENCED, IRRESPONSIBLE, DISHONEST

Stay away from Hardy. There are so many cool plumbers on the East End. I used Hardy on the South Fork BEFORE they sold to Petro.
I recently used them in my home and it was a nightmare. They sent
""plumbers"" who had no idea what they were doing. They drilled holes in my new floor. They destroyed my basement floor installing a boiler which onto which they put a cheap incorrect duct . The boiler leaked for a year. Baseboards were done poorly and some don't even work at half capacity. Every time I called for help they charged me a fortune . I finally got my oil company service people
to repair my boiler and a new plumber to replace their incompetent work. They charged me to put in an ice maker which their ""plumber"" didn't know how to install. (The parts are still in my basement) . I even showed one of their guys the parts yet they continue to send me bills
for the installation.
It has cost me THOUSANDS of dollars to repair their horrible work . They refuse to take responsibility. Next step is Court.

Blaise N.

This was a ""pinhole"" repair on a pipe performed 05/31. I called Hardy for emergency service. I was not home at the time so could not discuss. I was agreeable to pay the almost 550 dollar emergency repair fee. To be precise: 235 for call, 235 for travel and 35 for material (torch). After tax total 548.55. I appreciated the emergency call. Looking at this repair, I'm not a plumber, but I do feel that if you're going to open up a wall , and fix a leak you might as well replace the piece of pipe that to me looks corroded. I did discuss with Hardy the following day and as I understand they informed that the manager did not feel it needed to be replaced as it was simply flux discoloration and not corrosion. Secondly it was an emergency service call and all they did was fix the leak. They said they could come back and replace but would be additional charge. I let them know I would need to get another opinion because i was concerned about closing the wall and having a leak later on. I was then told that ""he would probably tell you it needs to be fixed"". So my dilemma is now a fixed pinhole leak on a possibly corroded pipe and a need for another plumber opinion to ensure that it is/is not corroded and does/ does not need to be replaced before i seal the wall. This is not how to win a new customer over. If it cost me extra I would have paid but the fact that they're telling me it doesn't need to be fixed but another plumber would probably tell me it DOES need to be fixed makes me question their credibility.