Harding Plumbing, Heating & Cooling

Pinball I.

Called them about a water main break between house and meter. Two techs came out and since they couldn't see water puddled they basically scratched their heads and said the line would need to be replaced. No problem, it's 17 years old and repairing it would lead to another repair in the near future. Here's where they showed how unprofessional they are, they gave the impression that it wasn't something they cared to do. They shoved a extremely high quote in my face and basically told me to find someone else. The way they put it... """"here's our estimate, we recommend you get other estimates."""" Their estimate was $500 more than any other ($1700). I got the job done by Express Plumbing for $1200 (very professional company). I gave them a two star only because they did come out when they said they would. Rating for professionalism= ZERO.

Iris S.

Left my attic a mess. Wires all over the place. Back in November, I hired them to repair my heater. Two techs showed up and couldn't get it working saying something about a board needing replacement. I asked about the price and was told about $500. Ok. The techs returned saying they needed to do some other stuff. Now I'm getting suspicious so I contacted another provider who came to my house and told me to come into the attic - they left my attic a mess - wires ALL OVER THE PLACE. See pics below. I uploaded the photos to their website and Gary contacted me. We went back and forth with me telling him that I wanted someone there immediately to restore my unit to what it looked like prior to their arrival. After getting nothing from Gary who has no customer service skills, I contacted the office and spoke with Jack Harding, who dispatched one of the techs to my home that Monday evening. I was in the attic with the tech and it appeared to me (I'm NOT an HVAC tech) that he did what he was supposed to do and put all the wiring back. Fast forward to yesterday and I had an AC unit installed by another company. That tech entered the attic to do whatever he needed to do and once again called me upstairs and said to me that the wires are all over the place. I was livid. That tech advised me to contact whoever touched those wires and have them return & place them properly. I sent emails to Harding's service department email showing (again) how they left my house in November and how it looked yesterday. No response. I called Harding this morning asking to speak with Jack Harding and once again Gary speaks with me and refuses to transfer the call. He's going on and on about how busy they are and it will take 2 days for a tech to get there and look at it. Then he says he can't find me in their system. At this point, all I want to do is speak with the owner and Gary refused. When I told him two days was unacceptable, he said that I've been waiting this long, so what's two more days. At that point, I terminated the call.

Barry J.

I have been in Real Estate for 40 years with a lot of rental houses. These guys have been fixing all my home issues for the last 25 years. I have probably used them over 200 times. No complaints at all. Great owner Great people and Honest

Maya M.

The previous owner hired them to fix some concerns I had prior to my purchasing the home. This company supposedly tuned up my hvac system and advised the heat was working properly at the time of their inspection & prior to my moving in but it wasn't. I ended up moving in almost 2 months later to a cold house that wouldn't heat up but instead got colder after having the heat on for more than 30min. No way it would suddenly malfunction to stop working 2 months later if no one lived in the house or did anything to prevent it from working properly.

Jodi R.

Giving them two stars because they did actually fix the problem! However, customer service was pretty awful. My husband made an appointment to have them come out and repair/replace two pump style water spigots in our large barn that were not working properly. One was leaking and one had no pressure. He made an appointment for noon and no one calls to tell us they won't be there at the scheduled time. Luckily, my husband was able to call and check up on the appointment as I had to leave and they said they were trying to complete other jobs in the area and make their way towards us. They were 2 hours late already! My husband told them I would be gone. They show up as I am trying to get in to my car to pick up my daughter from a camp. I show them where it all is, tell them they can get to work but if they had any major issues, they needed to please call my husband because he was waiting for their call to walk them through the issue. I was 30 minutes late picking up my very upset daughter. When I get back, the work appears to be completed. I go check the spigots and only one works and the other doesn't. Not only that, all my other water is now no longer working. I go locate the main shut off valves in the driveway and they never even bothered to put the manhole type cover, back on. It was haphazardly laying in the middle of a large driveway near my barn. To add to the misery, they never turned the main water back on and only living in the home 2 months, I didn't know how to turn it back on. I couldn't get the valves to budge! So my husband calls them back out to fix it. They said they would come after eating at a restaurant with their family... how nice. He comes out and turns the valves back on and acts like I should have known how to do that. Umm... you had one job and if you can't turn the main water back on so it works, what was the point?! Then on the way out, they dropped a massive king size snicker bar on the barn driveway I just had repaved a couple days prior and smashed it as it melted, in to my new driveway. Ugh. I don't recommend this company and won't ever use them again.

Madison B.

Awful customer service. Was scheduled for a new garbage disposal on Thursday 5/9/19 between 3-5pm. Made myself available at home. They never called me, I had to call at 4:45pm and ask what the heck was going on. Said they may not get to me today but they would let me know. (even though I had this scheduled over a week and left work early to be available). NEVER contacted me. Then at 9:30pm YES 9:30pm while we were in bed and baby asleep, the handyman knocked on our door, like what the hell???!???! We told him clearly no to coming in?? Waited for a call Friday from Hardin to apologize and explain the confusion and never received a call. Not to reschedule or apologize. Very weird situation. Do NOT recommend them. At all.

Katrina W.

These guys are fantastic! You can trust that they will stand behind their work whether it is plumbing or HVAC. I have utilized them for both! Of course we weren't thrilled to need their services but I can honestly say it really was a pleasure to have them working in our home. Their employees are kind, respectful and absolutely professional!

Karen A.

We were out of town, and contracted with Jack...the owner to complete a leak repair in our rental house. Needless to say he never even showed up. I would not hire again...very dissapointed

Ken B.

Chris and his helper showed up to fix a leak in my yard that another warranty plumbing company was supposed to have repaired. chris informed me they had used wrong type pipe and it flexed and leaked again. Has been couple months no more leak after Harding repaired it. Will use them for future problems and bypass warranty company.

Raquel D.

Our electric hot water heater unexpectedly went on the fritz just as Georgia temps were dropping! I asked a few friends if they knew a good plumber located south of ATL. One friend suggested Harding stating that when her hot water heater exploded last winter, Harding was there to save the day and had fair pricing. I called them the next morning and they sent someone out the same day The service men were friendly, professional, yet so down to earth allowing me to tell them my """"Google diagnosis"""" even though they're the pros (lol). They told me what they were going to do and how long it would take. I was informed of alternative outcomes in the event my water turned cold again (that this could also be an electrical issue). Sure enough, after my water was hot, it became cold again. I called them back the next day and was first on their route. They confirmed that I needed an electrician after performing a test. Needless to say, I would recommend this company 100x's over!