Happy's Plumbing

Joe M.

After two visits, Happy's Plumbing was unable to fix a water heater issue... when my partner called to schedule another visit, they used a misogynist slur to refer to her. There was no cause for this, she was simply trying to schedule another visit.

There's no excuse for that type of language, especially in a business setting. When I spoke to the offending employee, he was dismissive. Though he reluctantly said ""I'm sorry,"" his overall approach was to make excuses for his misogynist behavior--""I'm having a hard day. That's just the way we talk around here.""

That might be the way you talk, but the community you serve has a right to refuse business with you for your unacceptable behavior. Learn to treat human beings with respect. It's a pretty simple concept.

Shelby T.

I wish I could give this establishment a zero star rating. My landlord sent them to have a look at my water heater last week, because it's been beeping incessantly. The beeping didn't stop after they did their work, so yesterday I called back to schedule another visit. It's always my policy to be polite with people when I'm asking for a service over the phone, or in person, and generally in all of my interactions. After politely explaining the situation to the owner, who answered the phone, he said that I could schedule an appointment with his dispatcher. He forgets to mute his phone, passes me off to his dispatcher and says ""some lady bitching about her water heater.""

I cannot begin to explain the shock and hurt that I felt when this word was applied to me, for the simple fact that I was a woman asking for something. When confronted, they proceeded to first, lie to me, denying it was ever said even though I clearly heard it, and second, admit that it was said and justify it with ""that's just how we talk around here.""

This company deserves to go out of business if it's their custom to degrade their female clients after hanging up the phone. It's 2018, and Happy's Plumbing needs to get it together and start respecting people.

Annette P.

Happy's Plumbing came out as a follow-up from the first company. They found that the toilet was cracked in the bowl. First, they told me not to use it because porcelain breaks likes chards of glass Yikes. Thank you! Also, they are very professional, friendly, and have good prices for a completed job in minimal time. Again, thank You. I will continue to use you guys now (11/13/2017)

Joy B.

I had an outdoor faucet that was leaking. After calling about 8 different plumbers and either not getting through to anyone, leaving messages and not getting called back, or being quoted as much as $375 or being told they had to charge me $69 to come out and give me a quote, or being told I had to wait a month for an appointment, I finally found Happy Jack Plumbing. They answered the phone immediately, quoted me $95 per hour plus parts over the phone, and scheduled me a week out. Today the plumber arrived 15 minutes early. He replaced the faucet within 5 minutes, then walked around and checked my other outdoor faucets to make sure they were okay. He also advised me on the ""gentle"" way to shut off a faucet so it will last longer. I am pleased with these guys and will use them again. By the way, the address listed here is not correct. They are now at 418A SE 89th Avenue in Portland, 97216. The phone number is the same.

Kati S.

Happy's was contracted out by my home warranty for an issue. To make a long story short my home warranty sent out Happy's in error but charged me for it anyway. Due to my warranty service's error my plumbing issue became emergent and I had to pay out of pocket and at after hours rates (still battling Fidelity - they are terrrible!!) and on top of that I was out the service fee that Fidelity absolutely refused to refund. I called Happy's while pretty much at the end of my rope and rather than responding to an exasperated customer with frustration they were nothing but understanding. In fact Happy's refunded the service fee even though it was Fidelity's fault. This helped me sooooooo much since I was out so much from paying for the repair that my warranty service should have covered. Thank you sooooo much Happys for operating your business with integrity and kindness.

Helena B.

Home warranty company has sent us these guys for three separate plumbing issues over the past 2 years. Every appointment was kept on time, and the dispatch operator was helpful when I needed her to be.

The plumbers were both polite and went, IMO, above and beyond to fix or replace my antique plumbing fixtures. In 2 of the 3 cases, several repair attempts were made (to please the home warranty company) before eventually simply replacing the equipment--which is what the plumbers told me would probably be needed when they first assesed each issue we were having.

So, the extra visits and time is on the home warranty company. In the end, every problem I had was fixed to our satisfaction. We also had them replace an additional outdated toilet that was bound to fail like its counterpart did (which was what prompted warranty call #3).

I will not hesitate to recommend this company or to use them again--home warranty or no. They were able to repair my old, off-brand stuff when parts were available, and provided affordable replacements when repairs weren't possible. Both plumbers I met were knowledgeable, personable and seemed happy to answer questions and to help me make decisions on how to proceed.

Victoria N.

Good customer service from beginning to end! Easy to schedule, plumber came out and did a great job fixing & replacing our disposal, fixed all the leaky toilets. Price very reasonable. More importantly, they forgot to replace one of the toilet handle and when I called, they were quick to schedule another time to come back out and to do it for Free! you don't see that now a days.

Kelly A.

I wish we would not have hired them to come to our house. We had a leak in our house in the ceiling and they came out to fix it. The plumber did not put in any effort to figuring it out. He just assumed it was the toilet and left. He really didn't seem interested in taking the time to fix it. It turns out it wasn't the toilet, so we hired someone else to come out and I'm so glad we did because it was the shower. It took them a while to figure it out but they didn't give up like Happy's plumbing did. Then our home warranty company hired them again to come out to fix the hole and it looks TERRIBLE.

Valerie W.

Called beacuse I had two toilets making noises. Lady whom I spoke with was very helpful looking for a convent appt. Jess showed up already prepared for my issues. Fixed both within 20 minutes. Then offered to check my two other bathrooms. Both passed his inspections. Great service all the way around. Will defiantly refer and will use again....

Brian J.

Loser company, definitely avoid. I had an appointment with them to fix a few things and they stood me up. Didn't show up, didn't call, didn't even answer their phone or return my voicemail. There's not much more to say. If you actually want to get your plumbing problems fixed, you should go elsewhere.