Hansen Super Techs

Grant G.

Call for a service on a Friday night, service call charge fair, $50 dollars, top off R-22 for unit $1249 dollars, that would be well over double what a Reputable HVAC company would charge, refundable of course with the purchase of a new $12,800 replacement HVAC system. also twice the bid of a reputable HVAC company. The other option was to repair the existing unit for over 10K. I have used Hansen in the past and felt I was being treated fair. Not this time, I do not know what has changed but don't call Hansen you will regret it.

Todd B.

Taken over a week to come and check unit out at apartment complex that was under warranty from them. The fan motor went out was told would have motor in a couple of days and another week later they still haven't gotten the part to fixed the air conditioner!! Will only talk to apartment manager who said to call them direct. Stay the heck away from this company! Also rude person answering the phone.

Anne W.

Hansen installed my Trane ac system 5 years ago under their 10-10-10 service contract. Since then, every time they come to do my regular maintenance, they try to hard sell me on something additional I don't need and are quite aggressive about it. On Saturday 8/10/24, my AC quit working. I called them at 4 PM requesting service. I was told by their answering service that I would get a call back. It is Monday 8/12 at 10 am and I still haven't heard from them. I called to find out what the problem is. They said they have the record of my call and she would have a technician call me. No apology. Of course since it's Mobile, AL and 100+ degrees, I had already called another company on Saturday when the problem occurred (Surfside) had an immediate return phone call and a technician at my house in 30 minutes. DO NOT WASTE YOUR TIME OR MONEY WITH HANSEN

Katie A.

This company does NOT back up their installation work even when it's under warranty. We bought a new AC unit 2 years ago with a 10 year warranty. Around the AC, our wood floor is buckling and showing signs of water. My husband crawled under the house and found two joints in the PVC pipe leading from the AC are dripping due to not being sealed properly. There is a puddle under both leaks causing our subfloor to be saturated with water. We had Hansen's team come out and they missed the two active leaks completely. Then we had a manager, Brooks Sellers, come out and my husband crawled under the house with him. The Hansen manger actually asked, """"Are the joints glued?"""". How would be know? Hansen did the installation. The leak is active because the pipe was wiped off and it STARTED DRIPPING AGAIN WITHIN SECONDS! That is a leak! My husband asked for help with the drip and the Hansen manager would Not offer any help, advice or a resolution to the problem!! We were even willing to pay for anything that could help us save our floors. Mr. Sellers just left us with a wet subfloor and a PROBLEM HASENS INSTALLATION CAUSED. I am sick that I have spent over $10k with this company.

Lakeshia B.

requested someone come out and do a diagnostic. Adam came out and when up to the attic , """"drain needs to be unclogged and it'll be $242 to repair """" I advised him that Thursday would be a good time to come back out and repair . before calling Hansen ac service our air was coming on and cooling it just wasn't cooling like it normally has been On occasions the ac would cut off before reaching its set temp but it always came back on NEVER STAYED OFFAND TEMP NEVER GOT HIGHER THAN 76 degrees. App while Adam was in my home the air was on , mysteriously when I denied getting services done today it stopped working and never cut back on . after several hours I called back letting them know hey maybe he flipped a switch or something but now my air is not coming back on , Everyone wants to pass the message to someone else and call and make it seem as if I'm dumb but im definitely not . no one came back out and I am taking further actions about my ac . If you know like I know you would not even use Hansen as a last resort . if I could give them 0 stars I would they don't deserve one . full of scammers and money hungry workers .

Raymond H.

I wish I would have done more research before hiring Hanson to install my parents generator. I went with Hanson because of the commercials and nothing else. The install was problematic from day one, just dealing with the permits and Ashley in the office. The power went out a week after the installation. The generator didn't turn on! spent the night in the dark. Hanson sent a guy out, he said it was a loose battery connection. The following week it failed the monthly test. Hanson sent another guy, this time they said It was a bad battery from the factory. I feel like once it's in the ground, you are kind of on your own when it comes to after care. Stay away at all cost. The positive comment below from """"Ashley L"""", looks like the Electrical Manager from Hanson. So take that for what it's worth.

Kim D.

Do NOT use Hansen. We were sold two units. We began having trouble immediately with our upstairs unit. They came out three times and just changed the thermostat (which had water in it). They keep telling us it was our ducts. They were old and needed to be changed. Turned out one of their people had stepped on the drain pipe and broke it and water was trickling down the wall. This led to our ceiling falling in the entire time we kept saying somethings wrong. We need to speak to a manager. That was never allowed. We finally got someone out there to see the devastation. They sent out someone from their """"repair"""" division. Why you have that is another discussion. They weren't sent out until they finished. They were here for an hour or two here and there. One full day maybe twice. This was one older man and a teen. He did a crappy job. I could've done better. The paint didn't match. There were globs of Sheetrock mud everywhere. They scratched the floor such that it had to be replaced. Finally Brooks from Hansen came out and said we could find another contractor or they would. We found one who came out and diced everything within a week. We had been dealing with this for over two months. Now we have been issued a lawsuit because Hansen is refusing to pay the other contractor. Brooks stood in my house and agreed to everything. This is a sleazy, disgusting company. I was leaving reviews on their Facebook page and they were removing them. Don't like the truth do you Hansen???

Katie S.

Terrible service. Broke more than they fixed. Had to call another business/tech to come out and fix what was originally wrong plus what the Hansen tech broke.

Jamie B.

Stay away from these con men. Had an AC issue. A guy came in, very nice, friendly. After looking at my AC told me I needed a new one or could do a cheap fix. Goes to his van to write an estimate. Is in the van for 45 minutes. Comes back, and calls his boss and they discuss in front of me options. I immediately felt like I was at a car dealer. They did the tag team on me to sell me a new AC. How they can help me and install today! They tried to add on ventilation sealing and cleaning too. Before you know it, I am up to $17,200. They say they can not do the duct work and get me down to $11.700. $4500 for duct work? What a scam. Anywhere else would do it for $1000. I checked. I will never do business with this company again.

Michael W.

I called in response to a Facebook Ad. They Customer Service rep was a very sweet person. She was unable to get me scheduled under the special offering but got me a service call for the same day. I reported vent leaks that took out one of my ceiling tiles. I was told that they could do a free vent analysis when they got there to inspect. I paid a $25 dollar fee and hung up on good terms. My stress subsided, and as a customer, I felt good about my decision. Well, fast forward to an hour and a half later. I get a call from a different rep stating that """"Unfortunately, we are unable to come out because you reported prior damage, so that will be a liability for us."""" I've never heard a more confusing and frustrating response from a CS rep in my entire life. I asked why it was a liability and that if they needed me to I'll sign a waiver. Her response was, """"I'm sorry, but we don't do waivers. My manager has already said no."""" I just kept asking why and reiterating that I have an AC emergency this could be bigger than the one leak. Just puts me on hold twice, then I get the manager. I simply ask her, """"Can you help me understand why there is a liability?"""" She explained to me that you're a new customer, we have to protect ourselves and brought up the waiver. Okay I understand that cause I do underwriting work, so I asked her why she is all of a sudden okay with a waiver if her rep originally told me there was no waiver. I work in entertainment and often times your greatest need can be the trojan horse that knocks down your clay wall, right? She got frustrated with me and kept saying that she would do it, but she wouldn't answer my question, and I explained why and told her that I'll sign a waiver, but I want it understood that if I sign this waiver it's not going to include work you do or issues I have prior to inspection later on because then that doesn't protect me you get paid then I'm out more money I don't have any AC and poor health. I didn't bring up my wife, but she has a liver issue and no working AC means if it's outside its inside and her immune system is shot. The manager got emotionally offended like I was attacking her person, and replied, """"Well ,since you don't seem to be (stumbled words) understanding of (beat) we're a business then I just don't...at this point I don't feel it's safe for us to come out there to your address, and (beat) we shouldn't...I don't think this is going to work."""" For a $1000.00 I will host a customer service seminar to your entire staff that will teach them how to effectively communicate without emtions involved on such a level that even the worst person not sincerely trying to get their AC fixed will affect their feelings. I'm beyond astonished, in the bad way, that FOR ONE: This company doesn't have waivers built into their infastructure, TWO: That somehow being a new customer somehow makes me a risk to their bottom line, that my damaged cieling tile is going to reflect their AC work. Like come on lady...really. What does my cieling tile have to do with your technicians working on my AC? What?! Isn't that the point of a Heating & Air Company? THIRD: I'm glad this didn't work out because she still never answered to me why she was so giddy about the waiver that I brought up. Which makes me feel like I was about to get the worst visit ever, highly over charged, and ghosted. And from the look of these piss poor reveiws from other customers I was right to trust that faculty that told me that something didn't add up. I was rude at the end, but I just can't stand those who A, can't control their own emotions, and B, who look to take advantage of a bad situation. I really put my trust in this call because I had a real problem. I liked their ad, but from a business owners perspective this companies ad copy and prerecorded messages that preach to have your back is a farse. This company as infastructure issues, denotes new customers under risk management assessments, they offer no unique USP, and I can't image their CLV count is impressive enough to stand out passed they chose a business that currently is always going to be an economoic comodety. My only good experience was that was sweet Customer Service Rep who was more professional than the manager who couldn't evern compose herself long enough to answer a question. Walmart treats their customers like criminals too. Continue to do so to new customers and see how far Hansen's get in a decade or so. I do not reccomend this company service in area in my neighborhood in Biloxi and if that hurts the techs, then they should look for work in their own damn state or find a better job who's reputation is founded on good customer relations, communication, transparency, and quality work. I want make a point that my review does not reflect on the quality of the technicians employed with Hansen's. It reflects the horrible professional communication and utter disorganization of business practice within the dispatch or managing office.