Hansen Super Techs

Gustavo M.

I hired Hansen Heating & Air to install my new 5 ton AC unit. The team showed up on time and completed the job efficiently. They did a fantastic job and were professional and friendly. I strongly recommend these HVAC professionals.

Ben V.

Hansen installed my Trane ac system 5 years ago under their 10-10-10 service contract. Since then, every time they come to do my regular maintenance, they try to hard sell me on something additional I don't need and are quite aggressive about it. On Saturday 8/10/24, my AC quit working. I called them at 4 PM requesting service. I was told by their answering service that I would get a call back. It is Monday 8/12 at 10 am and I still haven't heard from them. I called to find out what the problem is. They said they have the record of my call and she would have a technician call me. No apology. Of course since it's Mobile, AL and 100+ degrees, I had already called another company on Saturday when the problem occurred (Surfside) had an immediate return phone call and a technician at my house in 30 minutes. DO NOT WASTE YOUR TIME OR MONEY WITH HANSEN

Nicole Cheri K.

Avoid at all cost!!!!!! I used Hansen Heating and Air last July to replace the blower in my house. During the install process, they nicked a wire and it was shorting out. I know this because a few weeks later the unit started blowing hot air while the AC was on. I called and they came out and repaired the wire at no cost. Another few weeks go by and the same thing happened again. This time it was a shorted out circuit board in the outside unit that caused the issue. They charged me $250 dollars to replace it. I expressed my concern that this was a result of the wire being nicked during the install process. The lady I spoke to said she would talk to Chad and get back with me. Fast forward to January 2017. Heidi called wanting to collect the $250. I again expressed my concern. She put Chad on the phone. I have never been talked to this rudely in my life. When I explained why I felt I did not owe the $250, he asked why I did not explain this in July and waited until January when they called about the bill to bring it up. I explained that I had brought it up in July. Chad asked who I talked to back then. I told him I did not remember her name, but it was a lady. Then he very curtly told me that he would write it off. When I asked why he sounded mad, he said that if I was such an expert on AC repair, I should have done it myself. I will never use their service again and highly recommend that you don't either. There are too many other AC repair companies that value their customers and doing the right thing. Chad at Hansen HEating and Air is not one of those people.

Rachael Z.

on april 11th $16000.00 for a new hvac system!!! only for us to sit in an 80 degree house!!!! might work 1 day next day no....every other day there is a problem hasn't worked right yet!!!! come back from vacation to a flood!! $2000.00 estimate on floor damage ruined our furniture on first install visit (which they did pay to clean) they have been here 5 times including yesterday and it's still not working properly!!!!! hansen heating and air your days are numbered!!!!! i have never in my life seen such unprofessionalism!! one employee left his weed vape!! another one peed all over bathroom floor!!!! this cannot be real life!!!!!!! lawyer contacted done better business bureau done attorney generals office done federal trade commission next

Blake W.

I have used Hansen for multiple heating and plumbing issues. Be sure to check your invoice. The are double dipping. They say $25 for diagnosis but if an incompetent technician takes longer to find the issue they add on $70 for labor. Labor is when actual work is performed beyond the diagnosis. Also make sure the work is actually done. I paid for a pull and clean and 2 months later the unit was not working again. I got a second company to look at the unit and they said there was no way a pull and clean was done. Just beware. They are getting very greedy.

Dawn P.

They'll waste your time. Repeatedly didn't call and didn't show up when they said they would. Their prices were also twice as high for the same work another company quoted me.

Mel W.

Had the worst experience ever today. New unit just installed last month blowing HOT AIR. Austin F. service tech came out around 11am said it was my outside breaker that tripped and it should cool off in 2 hour. I called back after 2-3 hours still 91 degrees in my house. I call requested another service call. Austin F. called me around 1703 to inform me he was en route to my house. Almost an hour passed still no arrival. I called his number back no answer. I called the service line spoke with Annie she told me he's coming he's on another call. I asked her how could he be on another call when I spoke with him and he told me he was en route to service me. She replied, very rudely, that he's coming and I could reschedule tomorrow if I wanted to. I told her she was very rude and I didn't appreciate her tone of voice with me and that I would follow up with a call to her manager. She responded that she didn't care. I'm not sure what kinda of business etiquette you require from your employees but this was very inappropriate and unprofessional. 1851 I receive a call from Annie she informs me Austin F. returned to my home and reset the outside breaker that tripped again. I informed her he did not I have cameras and motion detectors on my property there is no need to lie. I used you company based on your reviews. I am totally disappointed with the customer service and the unnecessary lies that I received today from your company.

Mary Ann M.

Spent over $15000 on a whole new ac unit and duct work one year ago. My thermostat shows it's 81 degrees and it's set to 70. Should have done more research and gone with a different company. After about a dozen service calls it gets worse every time they come

Bobby C.

Since our A/C unit did not work, we called Hansen for the repair. The guy sent from Hansen was unprofessional, rude, extremely dishonest, and unknowledgeable. He unsuccessfully tried to extort money from us for several fake repairs that were unneeded. After he spent over one hour on the phone for the sole purpose to charge us more, he quoted us an astronomical price to fix the """"problems"""". Once we understood his game, we told him to leave our house immediately after charging us more than the initial $25 diagnostic quote that was provided over the phone prior to making the scheduled visit. In the end, he charged $95. The day after, we called another company with the result that these guys fixed the problem in no time and with no drama for a considerably lower charge. For the record Hansen asked us for over $1,000, while the other company charged us $295. Very, very disappointed! Stay away from """"Hensen"""".

John H.

I have only great things to say about Hansen. They were professional, knowledgeable, and answered all my questions. Hansen is the only AC service I will ever use in the Foley/Gulf Shores area.