Hansen Super Techs

Marki H.

Had the worst experience ever today. New unit just installed last month blowing HOT AIR. Austin F. service tech came out around 11am said it was my outside breaker that tripped and it should cool off in 2 hour. I called back after 2-3 hours still 91 degrees in my house. I call requested another service call. Austin F. called me around 1703 to inform me he was en route to my house. Almost an hour passed still no arrival. I called his number back no answer. I called the service line spoke with Annie she told me he's coming he's on another call. I asked her how could he be on another call when I spoke with him and he told me he was en route to service me. She replied, very rudely, that he's coming and I could reschedule tomorrow if I wanted to. I told her she was very rude and I didn't appreciate her tone of voice with me and that I would follow up with a call to her manager. She responded that she didn't care. I'm not sure what kinda of business etiquette you require from your employees but this was very inappropriate and unprofessional. 1851 I receive a call from Annie she informs me Austin F. returned to my home and reset the outside breaker that tripped again. I informed her he did not I have cameras and motion detectors on my property there is no need to lie. I used you company based on your reviews. I am totally disappointed with the customer service and the unnecessary lies that I received today from your company.

Brannon B.

I just had my condenser replaced. Hansen came out on time and replaced the unit in about an hour. Everyone was nice and professional. The install was clean looks great! They certainly know what they are doing.

Jeremy V.

They'll waste your time. Repeatedly didn't call and didn't show up when they said they would. Their prices were also twice as high for the same work another company quoted me.

Lana T.

Totally on time. Excellent service! Going to use them again in the very near future.

Jay W.

I recently changed to Hansen Heating and Air thinking they were a reputable company and everyone I talked to was very polite. However, I called them out on the first service call and was very disappointed. I feel the guy who came in saw me as an elderly, gray haired lady and thought I've got one in my pocket here. He proceeded to tell me my 7 year old unit was no good, that it was a substandard brand and I needed to replace it. He then started pushing the expensive Trans brand on me. After he left I called the company I had been using for years. The service guy came out and gave me a whole different story and said I did not use a new unit and to replace the part that was causing the issue was half the price of what Hansen had quoted me. If you have ac problems I would think twice about using Hansen.

Ola P.

I hired Hansen Heating & Air to install my new 5 ton AC unit. The team showed up on time and completed the job efficiently. They did a fantastic job and were professional and friendly. I strongly recommend these HVAC professionals.

Jesse S.

We had a drain back up 6ish yesterday. Called a few plumbers. Affordable Pumbers told me that because I had never used their services before I did not """"qualify """" for after hours service beacause I am not a VIP. This is a really bad marketing tool to attract new customers. Their site says open 24/7 but that is only if you are a VIP. What a rip off. So I called HANSEN around 7:00. They were at my house approx 1 hour later and done with the job within 30 miuntes. They did exactly what was expected. I paid exactly what I was quoted over the phone. They were friendly, social distancing and very efficient. So now HANSEN are on my VIP list. EXCELLENT MARKETING TOOL TO ATTRACT NEW CUSTOMERS. THANK YOU HANSEN!

Janis F.

My air conditioner stopped working, I called Hansen after lunch Wednesday 10/2/19 and asked if someone could come to my home, same day. they complied. The friendly man that came was great, knowledgeable, and within 5 minutes knew exactly what the problem was. He was a perfect gentleman, and well spoken. So I will say I would recommend Hansen for your air conditioning service in the future. There house call is great, and not trying to make are take your money I do know others that charge $300.00 and up. I have used there companies. but I am not talking bad about them, because they are also good. I just am not going to pay that price for a house call, unless I have to again.

Parker N.

I have only great things to say about Hansen. They were professional, knowledgeable, and answered all my questions. Hansen is the only AC service I will ever use in the Foley/Gulf Shores area.

Carlos M.

Hansen Heating & Air used to provide good services but they are expensive, very expensive. I do call their sales man to handle the different issues. Last time, I called them but they did not respond me. Most of their technician are rude.