Hansen Super Techs

Craig Y.

From start to finish Hansen was there for us! Buying a generator is a huge investment in your home and everyone kept us informed and treated us like family! Erik, Michael, Eric, Andrew, and Adam were fantastic. Professional and just genuinely good humans. On time, quality work from Hansen! We will keep recommending them to our friends and neighbors and will use them again for any of our homes needs! Thanks guys! You're the BEST!!!

Mark R.

good service. showed up on time. fixed problem. Satisfied with work

Amy F.

Avoid at all cost!!!!!! I used Hansen Heating and Air last July to replace the blower in my house. During the install process, they nicked a wire and it was shorting out. I know this because a few weeks later the unit started blowing hot air while the AC was on. I called and they came out and repaired the wire at no cost. Another few weeks go by and the same thing happened again. This time it was a shorted out circuit board in the outside unit that caused the issue. They charged me $250 dollars to replace it. I expressed my concern that this was a result of the wire being nicked during the install process. The lady I spoke to said she would talk to Chad and get back with me. Fast forward to January 2017. Heidi called wanting to collect the $250. I again expressed my concern. She put Chad on the phone. I have never been talked to this rudely in my life. When I explained why I felt I did not owe the $250, he asked why I did not explain this in July and waited until January when they called about the bill to bring it up. I explained that I had brought it up in July. Chad asked who I talked to back then. I told him I did not remember her name, but it was a lady. Then he very curtly told me that he would write it off. When I asked why he sounded mad, he said that if I was such an expert on AC repair, I should have done it myself. I will never use their service again and highly recommend that you don't either. There are too many other AC repair companies that value their customers and doing the right thing. Chad at Hansen HEating and Air is not one of those people.

John Travis D.

Taken over a week to come and check unit out at apartment complex that was under warranty from them. The fan motor went out was told would have motor in a couple of days and another week later they still haven't gotten the part to fixed the air conditioner!! Will only talk to apartment manager who said to call them direct. Stay the heck away from this company! Also rude person answering the phone.

Alex P.

They'll waste your time. Repeatedly didn't call and didn't show up when they said they would. Their prices were also twice as high for the same work another company quoted me.

David M.

I used Hansen to fix an evaporator coil. they repaired it but with two issues- they charged a credit card they didn't ask to charge first AND they charged me 1295 for just labor and time. the job took less than an hour. don't recommend this business.

Colleen P.

The tech was nice and seemed to be knowledgeable, but I do not recommend this company. I was told that I needed to get a new unit, and I agree since the one we have was manufactured in 2004. I'm actually scheduled to get one installed by another company. I asked if there was a way to get my air on until a new one could be installed and was told no. Then, we received an outrageous estimate for a new unit, which prompted me to get a second opinion. Once the other company made it, they had my air back on in less than 5 min. The price the other company is charging is half of what we were quoted by Hansen for a whole new unit. Since they are installing our new unit, they did not charge us a penny for coming out to get our unit back on so we aren't sitting in a hot house until our new one is installed. Hansen offered none of this. They just quoted prices for what they say was broken, and the new unit and stated there was no bandaid until the new unit is installed to get my air running which was odd due to the other company having it up and running in less than 5 min.

Patricia T.

Well the tech had a bad attitude when he arrived. Said he couldn't get me on my cell and come to find out it was his service on his cell having problems. Then he asked """"Do you just want me to put freon in it?"""" I said I don't know, you tell me what's wrong with it. I just know it's not blowing cool like it should. So he put a pound of freon in. He said it should cook now. I asked is there a leak and could he find it. He dropped his head and said that will be extra. I understand I'll have to pay but it's a fairly new system, only a couple years old. He said that's what you get with a Goodman, it's junk. He said we would have to schedule a leak inspection appointment. I couldn't schedule one at the time account I work out of town and my schedule is crazy. So they guy they sent had no intention on trying to fix my ac problem, just put a bandaid on it. Well when it came time to pay I said you do take a card right? He said he really preferred a check with an almost disgusted look on his face but he would take a card. Total time at my house = 10mins. I WILL NOT be using this place again because I feel like they are out to make that quick money scheduling lots of appointments into one day and not caring about the customer. And a week later my ac is still not cooling well and I'm out $180 and 10 mins of my time.

Sarah C.

Call for a service on a Friday night, service call charge fair, $50 dollars, top off R-22 for unit $1249 dollars, that would be well over double what a Reputable HVAC company would charge, refundable of course with the purchase of a new $12,800 replacement HVAC system. also twice the bid of a reputable HVAC company. The other option was to repair the existing unit for over 10K. I have used Hansen in the past and felt I was being treated fair. Not this time, I do not know what has changed but don't call Hansen you will regret it.

Kelly W.

My business requested a technician to come out and check my air conditioner unit to see why it wasn't working. When the guy came out, he told me he wouldn't charge me to look at it. Then he told me it would cost $1,950 to fix but it was no guarantee that it would work, I should just replace the entire unit. He then started going back and forth to his car, eventually replacing only the thermostat, that I didn't ask to be replaced, and charging me $340.00. I asked him if he needed to go outside to look at the unit and he said no, I don't need to go outside. They charged me $340 and my AC still didn't work after him leaving. Someone else came to my business, recommended an independent technician and they came out and actually fixed my unit! I had a line unplugged and had the technician from Hansen went outside, he would have noticed it instead of trying to get me to buy a whole new ac unit. I would NOT RECOMMEND using this business.