Hansen Super Techs

Karen B.

Great quick and friendly service. Honest service man David Russell came out same day and put in new unit - next day! We always had to use service companies in the past that our Home Warranty sent over- but now we were able to select our AC repair service and we couldn't be happier!

Bruce J.

Expensive. The $25 dollar service charge is just to get them in the door and do nothing. It's at least $150 for anything. The lady on the phone wasn't that friendly, and they're too scared to tell you anything, because they want to be able to charge the daylights out of you. The technician wasn't friendly, but he wasn't really rude just noncommittal and unhelpful. They did the job. The repairs have held, but I just have to think there's better out there, at the least friendlier.

Karen W.

I do not recommend this company to anyone. They came out for a service call, said everything was working but the coil needed to be clean. He showed us how to clean the coil. We did exactly what he said and the unit wouldn't come on. We called them back and set up another appointment, which the """"boss"""" cancelled without even notifying us. We waited all day, we only found out it had been cancelled when we called to see where they were. The """"boss"""" then continues to curse and say we had done something to the unit and refused to come back out. He called with an attitude and wouldn't even talk rationally to us. Don't waste your money with this company!

Bryan V.

Well the tech had a bad attitude when he arrived. Said he couldn't get me on my cell and come to find out it was his service on his cell having problems. Then he asked """"Do you just want me to put freon in it?"""" I said I don't know, you tell me what's wrong with it. I just know it's not blowing cool like it should. So he put a pound of freon in. He said it should cook now. I asked is there a leak and could he find it. He dropped his head and said that will be extra. I understand I'll have to pay but it's a fairly new system, only a couple years old. He said that's what you get with a Goodman, it's junk. He said we would have to schedule a leak inspection appointment. I couldn't schedule one at the time account I work out of town and my schedule is crazy. So they guy they sent had no intention on trying to fix my ac problem, just put a bandaid on it. Well when it came time to pay I said you do take a card right? He said he really preferred a check with an almost disgusted look on his face but he would take a card. Total time at my house = 10mins. I WILL NOT be using this place again because I feel like they are out to make that quick money scheduling lots of appointments into one day and not caring about the customer. And a week later my ac is still not cooling well and I'm out $180 and 10 mins of my time.

Charles R.

Terrible customer service. We needed new duct work so we called Hansen's for an estimate. I also called another HVAC business but they did not return my call. I went and met with Heidi Hansen at their office and agreed to have them do the work. The workers arrived at my house a few days later at 8:20 a.m. to begin work. I arrived home at 6:00p.m. to find a pile of old ductwork dumped in the front yard on top of a tree I had just planted and the intake was blowing out air but not the vents. I called Hansen's and the workers arrived later to finish the job. They were apologetic and did what was requested. They took measurement for new Vent covers and intake grate. I was told at the signing that they would be set up to come over on Saturday when we were home to finish the inside work. It is now 7:54 p.m. on Saturday night and I am still waiting. I have tried calling the 24 hr. number and it goes to voicemail and tells me the voicemail is full. I tried calling and texting the job supervisor and he hasn't returned the message and his voice mailbox has not been set up. I am at a standstill not knowing when this job will be finished.

James L.

I contacted Hansen because my thermostat was indicating """"System Malfunction"""". The technician came out and conducted a few test and told me what he thought the problem was but did not correct it. The technician also indicated that the outside unit needed a cleaning/washdown and that it would cost about $180.00 for that to be done. I declined him doing it and did it myself. I paid the technician the $25.00 for the service call and a $15.00 tip. I called Hansen the following day, after cleaning the outside unit, and they said that someone would be coming out. I called Hansen on day 3 and they said someone would be coming out. I called Hansen on day 4 and they told me that no one would be coming out.

Mark L.

We were new to the area a few years ago and talked to several Heating and Air companies. We felt most comfortable with Hansen. Recently we had Hansen's replaced one of our two AC units. They did a GREAT job and at a great price. The city inspector came by this afternoon and said Hansen's did a great job and exceeded all requirements. Thanks Hansen's! ML

Anthony L.

Avoid at all cost!!!!!! I used Hansen Heating and Air last July to replace the blower in my house. During the install process, they nicked a wire and it was shorting out. I know this because a few weeks later the unit started blowing hot air while the AC was on. I called and they came out and repaired the wire at no cost. Another few weeks go by and the same thing happened again. This time it was a shorted out circuit board in the outside unit that caused the issue. They charged me $250 dollars to replace it. I expressed my concern that this was a result of the wire being nicked during the install process. The lady I spoke to said she would talk to Chad and get back with me. Fast forward to January 2017. Heidi called wanting to collect the $250. I again expressed my concern. She put Chad on the phone. I have never been talked to this rudely in my life. When I explained why I felt I did not owe the $250, he asked why I did not explain this in July and waited until January when they called about the bill to bring it up. I explained that I had brought it up in July. Chad asked who I talked to back then. I told him I did not remember her name, but it was a lady. Then he very curtly told me that he would write it off. When I asked why he sounded mad, he said that if I was such an expert on AC repair, I should have done it myself. I will never use their service again and highly recommend that you don't either. There are too many other AC repair companies that value their customers and doing the right thing. Chad at Hansen HEating and Air is not one of those people.

Jeff E.

I use Hansen Air for both my personal home and business. They are awesome. They are very prompt and friendly. I wouldn't even think about calling any other company to work on my AC unit. Thank you Hansen!

Patricia H.

Our A/C went out on a Thursday. We decided it was time to replace the whole system, and called Hansen. Made an appointment for the owner to come out the following Monday (bear in mind we are without air in Mobile, in June, for Friday, Saturday, Sunday and Monday). Left work early Monday for appointment, which was for 5 pm. At 5:10 pm I get a call that the person who is supposed to be at my house is stuck in traffic in Fairhope and will be late (I live in West Mobile). OK, things happen, thanks for the update. Well, at 6:30 pm, I get a call, he's STILL working in Fairhope, and can I reschedule? So....I was LIED to!!!! He was on the way at 5:10, but still on the job at 6:30. Not cool. Yes, I can reschedule, but not with them! The appointment had been set for 4 days, no air for 4 days and if this is the type of service provided, we do not want to do business with them. Thanks for nothing Hansen AC