Hamilton Plumbing, Heating, A/C & Rooter

Carrie M.

We've used Bob Hamilton for years. We always knew they were probably the most expensive plumber in the area, but it was OK.

But, we're finished with them.

5 years ago they installed a very expensive sleeve in our sewer line--lifetime guarantee on the liner. Since then, the 65 years-old sewer pipe sank to the point of being unusable, making the liner useless.

We think that a professional plumbing company should have recommended that the (then) 60 years-old sewer line be replaced. So now the very expensive band-aid has been hauled off with the old pipe and an almost-as-expensive new sewer line is in place. We will NEVER do business with them again and certainly will never recommend them to anyone else.

And now that the actual Bob Hamilton has sold the company and is running as a trump-lover for US Senator from Kansas, we for SURE do not want his name & picture on our street.

Don T.

Saturday morning I called Bob Hamilton Plumbing because my dishwasher started to leak all over the floor. We had a clog in the kitchen sink. BHP said they'd be out Saturday. That was great news, so I didn't call a competitor. Later they called, and I was told it would be Sunday morning.

Sunday at 11:00 I called because I hadn't heard from them. They told me they weren't making it out Sunday and it would be Monday and they would call.

So Monday of course I didn't hear from them. I borrowed a snake and through many hours of effort, I was able to clear the clog myself. The problem has been solved, and there is no clog or leak.
I didn't call BHP. I've been curious how long it would take them to call - they never did.

Honestly I have no real evidence that BHP even has plumbers, because I've never seen one. I have, however, seen the commercial for Bob running for office a dozen times.

Bob Hamilton Plumbing has lost my business and my vote. Is 'no stars' an option here?

John B.

Lesson learned. Never again. I got the same work done that they quoted for nearly half the price.

Jason U.

We had a clog in a drain pipe from our washing machine. So I called Bob Hamilton. They came out the same day for only $49 and were very professional.

Spencer, the technician, did a visual inspection of the pipe which was already exposed in the garage and said he needed to run a diagnostic. I don't know what diagnostic he did but after 10 minutes he was finished and went back to his truck to write up a estimate of $7600! He recommend to fix the clog we needed to dig up my garage floor and replace the cast iron pipe below. Of course, I balked at the idea. Then he charged me $175 since he did a ""diagnostic"".

The next day I called another local plumbing company and they cleared the clog for $145 in 20 minutes. No mention of a garage floor dig up or anything. Moral of the story: Bob Hamilton was more interested in the up sale and getting me into a 60 month loan than just fixing the problem at hand. I feel like they just stole $125 from me. I'm glad I got a second opinion.

Jennifer L.

I had Joe Hamilton come out and look at our line. He was supposed to write up an estimate for the work to be done. I have called 4 or 5 times trying to get an emailed estimate for the work that needs to be done. The cost of this work will run anywhere from $13,000 to $25k depending on which company does the work. This is not small change. I still do not have a quote and its been over a week!!!

One would think this would be worth the time to email a bid to a customer as I am sure there is a good profit to be made.

Dennis N.

I was reading the reviews for BHP because my kitchen sink drain has a blockage, and several years ago I had a bad experience with BHP when I had them install a new kitchen sink with disposal, and new faucet set. I had already purchased the hardware and fixtures and just wanted a professional install. The tech came out and gave us a estimate of $3500.00 for the work. I complained the owner of BHP and he reduced the bill to just under $2,000.00. In reading their current reviews I see that they had not changed at all. Buyer beware with this company.

Kristen G.

I would never recommend this company. I called them due to my toilet having issues. Bob Hamilton stated that the mainline needed to be replaced so I paid the $4698.00 to replace the mainline. The toilet still was not working but if I paid an additional $850.00 for an interior jetting that would fix the problem....toilet is still not working. That is a lot of money to spend not to have the issue fixed. Now I have to pay another company $800.00 to fix the original problem. I believe that Bob Hamilton's recommended services that were more pricey and that did not need to be done. I feel that they took advantage of me. Bob Hamilton's was kind enough to state that they would come out again for an additional $4200.00 to fix the original issues causing the toilet not to flush correctly.

Todd H.

This past Saturday, my 75 year old mom reached out to your company in good faith, panicked because she didn't have hot water. A ""tech"" showed up and assessed her water heater. After he was finished, he told my mom, the hot water heater needed to be replaced, and he had a $2k or a $3k option available. She told him that she'd think about it and thankfully called another company that came out today. A very empathetic technician showed up, looked at my mom's water heater, and in no time he had found the problem. Her pilot light had gone out. What a great guy! Thanks to him, she now has hot water, and all for under $100. Bob Hamilton you ought to be ashamed of yourselves. You sending out a technician that doesn't know the difference between a pilot light that was out, and a hot water replacement, is completely fraudulent business behavior. I don't believe for a second, other than the over inflated estimate left behind, your company has the nerve to be fine with misleading an elderly woman, to the tune of over $2k. However, there are plenty of bad reviews, and price gouging seems to be what you teach your technicians. Given the crisis that our nation is going through, I guess your representative saw an opportunity, and attempted to scam my already scared elderly mom, into buying a product she clearly didn't need. I bet that a brand new tech, on his first day in the field, could have figured out her problem. Again, this was no accident. I can only imagine how mad you would be, if a local company, targeted your elderly mom, like you did mine. I guess I should thank you for reminding me that fancy truck wraps and TV commercials don't make your company honest.

Megan F.

I called Bob Hamilton in a Saturday needing a drain snaked and a camera scope. The woman told me they could get someone out there the next day, and wouldn't charge for the camera since we've been without plumbing for weeks getting screwed over by other companies... which I appreciated. Finally had a glimmer of hope after a ridiculous run around with several other companies.

I received an email confirming my appointment and was told someone would call with a heads up when on the way.

I stayed home waiting all day and finally called at 2 pm asking if someone was coming.. I was told nobody had picked up the shift yet... okay... didn't know this was an up in the air appointment since I got a confirmation and wasn't told that.

4:00-4:30 rolls around and I call again. Ask again if someone is coming. I was told the camera person called in sick. I asked why that wasn't told to me in the beginning since I have wasted an entire day waiting for someone that wasn't showing up.
I told them to cancel the ""appointment"" that was made. He told me he wouldn't cancel it but just put it on hold so I could call back.
That won't be happening.
Just another company I won't ever be calling again right with Calvert plumbing and Ready services.

Katie S.

I should have done my research before hiring Bob Hamilton to do minor plumbing work at my home.

I needed two drains snaked (bathroom and washing machine in the basement). First things first, I never received a quote for this work until the plumbing technician arrived, and he told me it would be $300 per drain + $50 labor. I had taken off work to be there for this service, so I had no choice but to oblige. After snaking the basement line, the technician told me that he thought the line was broken somewhere, but they didn't have any cameras small enough to fit the pipe so the next step would be to cut up our basement floor - excuse me? Yeah, I'm not cutting up my entire basement floor without knowing IF the line is broken and WHERE it is broken.

The tech then quoted me $22,000 to jackhammer the basement and replace the line that *might* be cracked. I had to stop myself from laughing out loud when I saw the quote in front of me. That's more than the price of my car. Does anyone ever fall for this?

After sharing this quote with a few friends and family members, we realized quickly that Bob Hamilton is known for ripping people off with outlandish quotes. We will definitely not be using this company again!