Halco

Jennifer N.

I am writing this review based on an experience I had with HALCO crew and the fact that they cut open the ceiling of a room not knowing that there was vermiculite in the ceiling then stopped working and said they were not certified to work with asbestos and they could not complete the job. They then called to schedule another appointment to come finish the job and my boyfriend questioned wether we were safe since we've been ""exposed"" they rolled their eyes and laughed and smirked and it made things WAY WORSE!
I'm only leaving this review to warn others for their SAFETY! I am now a little more educated on the possible dangers of vermiculite and asbestos unfortunately it's too late to prevent it..

Rochelle F.

I had a hot water heater, blown in insulation, furnace and windows installed 3 years ago. Nightmare after nightmare. Gas leaks, brand new furnace not running. Replaced thermostat 2 times. They insisted on a third. I knew it was not problem. Come to find out it was the air ducts were not big enough to accommodate the new furnace. They were not worried about the gas leaks but wanted a signature to get paid. Just called today to have them touch up the blown in insulation the installed even though I told them we were having the electrical done. The electrician had to cut all the wire out. Needless to say it defeats the purpose now. They refused to do any more work even touching up their error. Do not let all the 5 stars fool you. I will give 10 stars to Jason the heat tech! Awesome! He is the only one will have service. I cannot tell you how many errors they did on the whole project. Enough for me to call them HELCO!

Robyn F.

This is a great company. I have them do annual maintenance on my water softener, water heater, and geothermal system. Very knowledgeable crew on their team. Friendly and professional. Always call 20 minutes or so before they arrive, put protective covers over their shoes before they enter, and clean up their work areas before leaving. I've had issues where water was spilling out of the water heater. They came quickly and made sure to fix the problem and even set up a bypass in case it happened again before leaving. Matt knows so much about geothermal systems and has explained clearly to me how it works and what he has done when working on it. These guys are great. Highly recommend them.

Ari E.

Ok let me set the stage: Family of four including two work-from-home parents and a very messy 2-year-old and 5-year-old. Three cats. Summertime. Constant laundry, constant dishes. The water pressure is suddenly extremely low, so I check the basement and it's not just raining, it's POURING under our water pump, which is constantly running; a huge puddle is forming and headed for our storage boxes and such. Takes me a couple of hours and (mostly fruitless) phone calls to plumbers to realize buckets and our sump pump are not working here and I figure out how to unplug it and shut off the water supply to it. Finally I Google ""emergency plumber Ithaca"" and Halco comes up, promising 24-hour emergency help, and not only for existing customers.

Absolutely everyone I've communicated with at Halco has been a w e s o m e. They were immediately available on the phone. They sent someone right away to come check out the situation: Mike Ezzo. He tells us yes, we need a new water pump (this is not news - our house is old and we've known the old, small-for-our-house-size water pump has been on its way out since we bought the place seven years ago). Mike recommends we save money on this install and future work (which we know WILL come up) by signing up for their plumbing service plan, which is remarkably affordable and includes discounts on new equipment as well as two hours of labor per month. He assures us the new pump will be high-quality and built to last. He's thoughtful and kind and says (when I ask) that Halco is great to work for. We say yes to everything.

Halco sets an appointment for the install just as soon as the new pump comes in. Our unused bath tub is full of empty dusty jugs we'd had stored in the basement for emergency toilet flushes and now we're driving to friends' houses and gas stations to fill up new jugs, we're using bottled water to wash dishes as our kitchen gets grosser and grosser, we're all desperately in need of showers.

A couple of days later Mike comes in ON HIS DAY OFF to install our new pump. A few hours later it's in. He comes up and takes the time to flush out the water in our kitchen sink to make sure the water that comes in will be clean and safe for us to use. He signs us up for the service plan and takes our payment for the new pump (tax-free since water pumps are now classified as capital improvements on homes). I should put in that Halco sends folks out with tablets and mobile phones and they can take debit/credit cards; I'm used to having to break out our old checkbook for contractor stuff. On his way out Mike gets down and cleans up a little water and dirt he tracked up from the basement; I was amazed he noticed and cared after all of that hard work. It's a hot day (and a yucky job in a dusty, spider-webby basement) but Mike is cheerful and friendly and personable as ever.

I've since gone down and checked out the new pump. The old one was rusty, sitting on a handmade wooden table-kind-of-thing. The new one is bright and shiny, and is mounted on cinder blocks, and looks much more stable and safe. Our water pressure is better than it ever was.

Huge thanks to everyone at Halco but especially Mike Ezzo for bringing showers, laundry, cooking, and dishwashing back into our lives so quickly and professionally. But thanks most especially for your kindness and compassion. Having no water is awful. Our family so appreciated that you seemed to really care for us as people, and that you worked hard and quickly to get our home up and running again so we could all get back to our normal lives. We're sure we'll see you again soon, since our old home is constantly running into issues of one sort or another, and we'll certainly recommend you to anyone else in our community who's in need of help with plumbing (or heating / cooling, renewable energy, electric, insulation, or any of the other numerous services you offer).

Joel Z.

The experienced technicians at Halco are always very professional, friendly, informative, and efficient. We use Halco for all of our HVAC and plumbing issues and have always been extremely satisfied with their work, including installing two new complete systems including furnaces, heat pumps, and hot water heaters.

Kevin A.

I called Halco about 2:00 in the afternoon to request service for a leaking well pump. By 6:00 Tyler (the serviceman) called to say he was on his way. By 6:30 pm he was here and by 7:00 pm the repair was made and the fix tested and verified. I had water again! Tyler was very pleasant and professional. The fee was reasonable and he asked if there was anything else that required repair before he left. We are very pleased with the service we received from Halco and we feel we got good value for the cost. Halco tried to sell us an ""extended warranty"" type program which I declined. Halco accepted my decline without a hard sell. Tyler and Halco earned 5 stars from this residential customer.

Raymond Y.

very professional,knowledgeable, cleaned up everything and left no mess...very happy

Kevin S.

We've been working with Halco for over 20 years and they are the BEST! They put in our furnace in Lyons and our boiler in Geneva, replaced every toilet in the house, removed the knob & tube system in the attic, insulated the basement and attic, replaced our water heater ten years ago, and just installed a new on-demand system last week. Upgrading our electric service is probably next on the list and we'll be using Halco. They do our annual maintenance on the boiler and we have the service agreement where we get guaranteed same-day service, free service calls (I think), and 2 hours of free labor per year - so worth the few extra bucks per month. We're working in concert with Halco to lower our carbon footprint. Solar panels and zero utility costs are the goals. We get closer every year thanks to this top notch company. We've heard complaints that they're too expensive and we disagree - you get what you pay for and we don't want to have to worry about something AFTER it's been fixed. The service and results speak for themselves.

Eric U.

let me start by saying on july 25th 2017 i had halco come out to give me a estimate to replace my direct vent gas water heater with a gas on demand water heater . they sent a advisor named brian he was pleasant n tried to be helpful but he had no knowledge of anything he did not even know what a overflow pipe was on my water heater he kept calling my house a mobile home my house is stick built new construction. he sits down to write up the bid then shows us the bid the price was 3900 and change including equipment n installation then he proceeds to tell us the total price was almost 5300 how ?and that i could apply for help through empower and i already had work done though empower and there is a AAHP program and becomes very pushy for us to finance through one of these programs even after i tell him i was turned down trying to get a mini loan to fix this problem. it seems to me they over inflate the prices just to justify customers applying for financing . after a few weeks around aug 15 2017 i was sent a survey asking my option of how the visit so i fill it out in detail explaining the advisors lack of knowledge and the advisor pushing us to finance and the crazy price he gave us

here was there response oh we are sorry about your experience that is not how we operate as a company and he no longer works for the company and we will use your experience to coach our employees. please consider giving us another chance , so i wrote to her and the company explaining that i know i would get turned down for financing and simply asked them if they would finance in house they never listened to me ignored everything i had to say and kept pushing programs i knew i wouldn't get approved for

fast forward to today 8/29/17 i got a response from the owner that basically tried to make the company look good and make it look like i was complaining because i couldn't get in house financing and he said I WAS TURNED DOWN FOR FINANCING WRONG HOW CAN YOU BE TURNED DOWN IF YOU NEVER EVEN APPLIED FOR FINANCING IN THE 1ST PLACE"" and that he felt his company did everything they could for me YOU TELL ME WHAT THEY DID FOR ME NOTHING EVEN IF I DID APPLY ALL THEY WOULD HAVE DONE IS TURN IN MY PAPERWORK WOW THAT'S DOING SOMETHING FOR YOUR CUSTOMERS AND REGARDLESS what the owner says they are all about the money they could have helped me if they cared and he was sure to try n respond n rebut my 1ST truthful review""and that i didnt understand why i could not do in house financing well who in the hell wants to finance a loan for 15 yrs just to replace a water heater this company is a complete waste of time i would not recommend halco to anyone the owner will probably respond by trying to tell you that in my response to my 1st review that i accidentally deleted that i cussed and swore at him and was very rude n disrespectful and i admit i was because i felt like he tried to turn it all around on me that i am mad because i could not get financing and all they did was try n help.

Review- S.

I have had good and bad experiences with Halco. Had their annual maintenance plan for plumbing and heating. The heating plan I have no complaints about except that they say they will contact you each year and they never have. I have to call them - no biggie. Using the plumbing service, the guy broke my drain cover in my bathtub (down inside the pipe) and told me it was like that when he got there - it was not. Quote to fix it? $600 - $1,000 depending! Hired them to install a motion sensor light - it does not work properly, even after their attempt to fix it. Their answer? I can pay for them to install a second new light. I was still considering transferring my maintenance plan to a new home that I recently purchased because I like that they keep you at the top of the list if you have a problem - I have called no fewer than 10 times and the office staff always tells me they have to check with someone and call me back about my questions. They either call and leave a message or don't call back - but I can never seem to reach that person again when I try to call back. So we start all over again! I really don't have time for that and I finally responded by cancelling my maintenance agreement. Gave them more chances than I probably should have.