H W Bryk & Sons

Kristina P.

I knew Bryk was expensive from previous work done at my home. I called them because I was willing to pay for a job well done. I wish I had read the reviews before calling. I needed a new toilet. I spoke with Tom about the toilet I wanted. I wanted a comfort height oblong bowl. They quoted me a price of $740.00. Wow! I bit the bullet and hired them to do the job. At first I
was pleased with the comfort of the toilet, however, as I used it, I came to realize that the bowl was round, not oblong. I dropped the ball. I had been so distracted by my daughter's illness. I just left the job up to the plumber. it took me almost a month to notice I had gotten the wrong toilet. I called Bryk explaining the error . I was told that I had indeed ordered the round bowl. Tom said he had written proof of my order. I had no other choice but to accept his word. I know I did not order a round bowl. I was told we had discussed the bowl based on my having a smaller bathroom. I was never told an oblong would not fit. I have an adequate size bathroom for either bowl shape. Be careful when you work with this company. Ask for a printed work order before you have any work done to protect yourself. I am out $740.00 for my trust in this company.

Jaymie C.

Charged full price for job not completed, hung up on me when I called to voice my concerns, Tom said it was not their problem, they were done, they already got their money.

Catherine K.

DO NOT CALL THESE DISHONEST GOUGERS! Our sewer had backed up. Byrk was here for 3 hours and gave up. We were on day 4 of no toilet, sink or shower. They took $302.00 from us, left us helpless, blamed the city and told us the boss a master plumber would check it out and fix it with the city in the morning. When we called the next day, they basically told us to drop dead, telling us they didn't get involved in ""excavation"". We called Brundage. Mike showed up quickly and snaked out the clog in 20 min. Charged us $150 and said ""sure, no big deal! You should b good for a year."" That's the difference between a dishonest and an honest plumber. CALL BRUNDAGE!!

Robert K.

Great company to work with. Also a Shaklee company with wonderful products. Highly recommend them.

Mona H.

My shower head leaked and HW Bryk sent a plumber. He said I needed a part which the company ordered. The part arrived and the plumber came and installed it. He said because the shower head was square it may leak a while until all the water runs out. The next day, still leaking. I called and the same guy came and fixed it. Only now the the shower handle is stuck on off! I called again and was told, very rudely I might add, that if they come to fix what their plumber wrecked I would have to pay 118$. I did not have them return.

Audrey S.

EXTREMELY EXPENSIVE!! Go somewhere else~ My bill was $700.00 for a basic garbage disposal install and quick snake drain! Only here a little over an hour. RIDICULOUS EXPENSIVE! GO ELSEWHERE!

Alex L.

Had them do a dig in the front yard to replace a pipe with tree roots stuck in there. The crew did a great job and were super professional. The owner came out to do an estimate beforehand. The job was completed to specs as communicated.

Hoping this stops any issues with the water that came up. Overall, I still have to pay them the second half of the quote, but as long as there are no surprises with the final bill, I wouldn't hesitate to give H W Bryk & Sons a call again for future jobs that come up, especially ones that involve digging - they seem to be experts and have a lot of experience with that sort of thing.

Mike V.

I should have done better research. I just moved to the area so I called HW Bryk & Sons. My shower was backing up and water was coming from the base of the toilet. Obviously a main line clog if you know even the basics of plumbing. He was here for over 4 hours, left my bathroom a mess, and charged me $450! My girl didn't know what to do, so when I got home, I was livid. I cleaned the whole bathroom and the next day, same problem. I called them back and told them twice to make sure they call because my girl is working from home and I am at work so I would have to leave work early.Of course they don't call and just show up, so my girl's pissed because she's on a conference call. I leave work to come home and he left my bathroom dirty again and told me there is no guarantee if he has to come back again. I should have paid the premium to have Rainbow Plumbing come out from Buffalo because they would have probably still been way less and I know the work would have been done right the first time. Unless you like throwing your money in the trash for shotty work and service, call someone honest and reasonable like Rainbow Plumbing in Buffalo. HW Bryk & Sons sucks. Now I have to go clean my bathroom again.

Joel R.

Prices are at the top. It is worth paying top dollar if the work is done right. When the installer tells you that he will be back to install something that is left to be done on the job and it is included in the amount your paying today then tells you a week later that your mistaken (after you have over paid for the job already) you get a ONE star all day long!! Installers name was Jerry so get it in writing. His word is not good enough.

Tom O.

Don't call this company if you have a real plumbing issue. I had a mainline blockage through the basement; water was draining very slowly. I called Bryk & Sons. After less than an hour of trying, they got stuck and pulled back out, saying the pipe was broken. They didn't solve anything and didn't stay very long, but still charged $250 - ridiculous. I could've failed for free. Their estimate to replace part of the pipe was almost $7,000.

I then called Roto Rooter, who said they wouldn't charge me if they couldn't get the water flowing. They too determined something was off in the pipe, didn't charge me when they couldn't get through. Their estimate was almost half ($3600), and I decided to go with them. When they came back, they got the job done in one day and the water has been fine since then. Obviously, I'll know who to call next time, and who to never call again. Still disappointed I wasted that $250, but I would've wasted much more if I'd stayed with them. If you're thinking of calling them, save yourself the aggravation and try someone who won't rip you off.