H & S Plumbing

Michael W.

Very responsive. I cannot attest to their work because I did not end up using their services. But I will say that I called them on a Thursday evening for emergency toilet repairs and they immediate followed up with me and were working to get someone scheduled to come out to my house the next day.

Background - In one night, I went from three working toilets down to one. I have a service contract but when I called my regular people, they did not have anyone who could come out the next day. I called another plumber with whom I had had a previous positive experience. That plumber was also booked - this was VERY last minute - but they recommended H&S Plumbing. I called H&S at 5pm on Thursday and they called me back that night and followed-up the next morning.

My regular service was able to send someone out for Saturday morning (0800), so I had to wave of H&S. But, I would definitely use them in the future. I think it speaks very well of them that another plumber was willing to recommend them. I also appreciated their responsiveness.

John B.

I went to their showroom to get some special parts that are not available at Home Depot and other chains. There was a lady that did no leave her desk and shouted that the plumber will come to help me. After a while the plumber helped me to find the correct parts. The price is reasonable, he was not overly friendly but helped me good enough to get going.

jac j.

I used this plumber when I lived in Herndon. The attitude on the customer service line (usually Irv) was the worst each time but we heard good things about them and when we needed a plumber they were out go-to company for about 3 years (2x).

Moved to Reston and had a broken ice machine in the fridge. They allegedly fixed it for $736 which included replacing a kitchen faucet. We left for a mini vacation the next day and 3 days later returned to a leak in the kitchen which ruined the hard wood floor as well as the ceiling in the basement. They claimed it wasn't their fault . We had another company come out and they blamed it on an inappropriate fitting that H&S Plumping used for the line. We believed the the new company because they replaced it and it hasn't leaked since.

We refused to pay H&S Plumbing and of course they reported us to the credit bureau but took no responsibility in their part. Their stupidity cost us over $500 to have hardwood flooring replaced and the ceiling below repaired.

RUN FROM THIS COMPANY. They are not only rude (which is bad enough) but dishonest in their dealings. We would have kept them for life. . .but we found a better plumber!

Lee C.

Called them to replace a broken toilet flange and they came out with in an hour, job was done quickly and correctly and at a fair price. Would Highly recommend them to anyone needing plumbing services.

John L.

Very expensive.

The guys was at the house for an hour, and charged $220. He pretty much just opened a panel next to the tub, shined a light through the house, and walked around.

Nothing was fixed....

Didn't know plumbers go for this kind of rate nowadays...maybe i need a new job?

At least the guy and the old lady at the office were nice.

But $220 for an hour of nothing? I know i can't afford it the next time.

m l.

Woohoo! As good as it gets! .More than one time now I needed parts and and almost before i said a word i was looking at a new part, .just from one look at the broken part in my hand .The nice folks at HS sent me home to DIY and even offered advice for free. When i cant handle a job with my plumbing i am going to call H&S.

Ashlie K.

BEWARE: Horrible customer service and very rude staff.

We've tried using this store 3 times over the past few months for either repair work or in an attempt to purchase something and every time we've ended up going somewhere else. We genuinely tried giving this store a chance by trying it a few times but for some odd reason, one of which I will never understand, these people feel the need to act annoyed by a customers mere presence. God forbid you ask them a question, prepare yourself for a sarcastic reply.

My advice, spare yourself the humiliation and unneeded attitude.

Don N.

I called H&S because I have used them a number of times in the past. I have a leaking hot water heater that is causing damage in the ceiling of our master bedroom. I arranged for a first call for today last week. This morning, the scheduler told me that I didn't have a first call. Rather, he said that he told me he said he was going to call me first thing in the morning and let me know when they would come. To put it politely, this was ""not accurate"" as to what he told me last week. He said a crew would be out between 11 and 2. Having gone this far, I decided to wait. I just got a call at 3:38 informing me that they can't make it out today. If you have a critical problem, don't count on H&S, especially if you have to risk a day of vacation for no shows. There are other plumbers and I will look for a reputable firm.

Nancy M.

Used to be pretty good and I even requested the older gentleman I've had in the past...can't remember his name now...but they quoted $1,000 on a repair because they said it would take two guys...another licensed plumbing company came out and one strong guy could easily move the pedestal sink and they fixed the problem for $250! I thought wow these guys are becoming talented at ripping customers off.

H R.

I would give these guys 0 stars, if I could. This review is based on a call to these guys i just made. CUSTOMER SERVICE SUCKS. I hung up on the lady. If I can't even get a half a$$ed pleasant tone and my INITIAL contact with you via phone was one of annoyance on your end (did I interrupt your soaps, by chance?), there's no possible way I'm allowing it to go further. NO warm fuzzies there. You, my dear woman, lost a customer that was willing to pay you. I work hard for my money...I don't CARE if I'm interrupting your soaps. Aren't you trying to run a business????

First time I called, I was hung up on. I call back, giving them the opportunity to redeem themselves because it may have been an accident. I call back again, a couple seconds later and the older sounding lady answers 'Hello..?'

Me: Is this H&S Plumbing?
Her: 'Yeeessss..?'
Me: 'I have a possible leak.... are you busy or something??'
Her: 'Busy?' (insert pissy tone here)
Me: 'Yes.. are you in the middle of something?? You sound upset and distracted like you're busy.'
Her: 'Um.. I don't...'
Me: 'You know what..never mind. I'll find someone else'

Great job, lady! Keep up that charming personality and fantastic customer service! NOT!