H & S Plumbing

R K.

I chose a local plumber that had been a long time in business expecting a company I could trust and quality work. I was pretty disappointed.

If I had not been home during installation, it seems they would have torn the door frame off to fit the wrong size hot water heater into the closet where it was to be installed. (Even coming out ahead of time to measure and with my insistence as to the dimensions needed, they showed up with the wrong size hot water heater that they proceeded to force the hwh through the small opening of my sliding glass door, causing damage to the door.) I firmly said (again, after doing so initially before agreeing to have them do the work) at least twice during the attempted install that I DID NOT WANT that size HWH. Finally, they listened, but they never even acknowledged the damage they had caused to my sliding glass door and even attempted to charge more than they had estimated saying ""it was an estimate, not a firm price."" The only reason the install took longer/had any issues was due to their failure to confirm the size of the HWH they had picked up from their supplier.

When I read through the manual and became concerned about whether they had installed the unit according to code, my phone call was never returned. I had to spend hours researching on my own whether their install met the local code requirements.

My advice: look elsewhere to find a company that actually gives a rip about customer service.

Rob A.

Absolutely amazing...! Very, very prompt... Knowledgeable, courteous, insightful!

They diagnosed the issues with very little delay, had the part in the truck and fixed it right away

John C.

I had a simple plumbing job that I could not do myself. H&S did the job well, fast, at a reasonable price and with a minimum of drama and up-selling. Our experience this time reminded me that we had a similar experience with them two years ago on a more complicated job, but same outcome: They arrived when they said they would. They did the job well. They talked frankly with us. They charged a reasonable fee.

If you're looking for a plumber, stop your search. This is the outfit to use.

Ana H.

Experienced and good work, however they have gotten way too high in price. Well uese someone else.

Kevin M.

Had sink drain repaired leaked the next day.Wife called me at work told her to call them..They came fixed it and took full advantage of her by charging us additional $95 after already paying 300 plus before.Said they didn't touch disposal ,but it was fine before.Called them and Kelsey and Shelby gave me the run around.Never returning my calls.It's a sad situation.

John N.

This was my first experience with H& S Plumbing and it was a good one.
I got a call in the morning from a gentleman telling me that my service rep. was loading his truck and would be on his way shortly. In a few minutes, the service rep named Gary arrived and quickly got started with replacing flappers and faucet cartridges in on bathroom. He did not have one replacement flapper with him but someone brought one very quickly.
A cutoff valve had to be replaced in one bath and Gary; a 35 year veteran of H&S took that in stride as he did all of the other work.
I was happy with Gary's work and the price seemed to be reasonable.
I'll be using H&S in the future.
John K Nusbaum Reston

Cristina A.

We wanted to get ahead of our water dying on us, so we reached out to several big names across the region based on Yelp and Nextdoor reviews. Though their rating isn't currently too high here on Yelp, H&S had good mentions on Nextdoor. Our of the many local plumbers we spoke to and emailed with, H&S Plumbing was the most polite and receptive to my questions. While other plumbers almost seemed upset that I asked them questions about different model types, H&S answered my questions and quickly had 2 quotes for me, based on my model preference. This was the differentiator for me and we chose them to take care of our install. The technicians that came were polite and quick with their work, they even went above and beyond to repair a leaking pipe free of charge. I appreciated the way H&S did business and am even more pleased with the high quality of their product and service. I will be calling them back for any future plumbing work I need!

Craig G.

Normally I love this convenient plumbing supply store in Herndon on Grove Street. They always have the plumbing parts I need and at a decent price. I have never used their service techs for at home repairs. I go to them for across the counter in store sales. But today sadly the guy behind the counter did not have a mask on, it is December 2020. I suspect they did not get the 2020 memo that a pandemic is in progress and we need to protect one another. I masked up for them. A few bonus points, they did have some hand sanitizer on the counter top.
I try to support local, I could have purchased these parts (more safely) by Amazon.

Paul C.

If you are considering H&S Plumbing... Don't. Very disappointed in our first and only experience. They did not disclose that they had a $160 ""Service Fee"" just for showing up. Very dishonest way of doing business and we will not use them again.

Melissa M.

We reached out as we had a toilet that needed repairing. The tech came out and spent 5 minutes and had no idea how to work on a higher end toilet. Indicated he needed to order a part and they would call when in. We waited a month and called another plumber. 5 months later they send us a bill for $150 for what they are calling a service call. They have now sent us 5 bills and are threatening collections when they did zero work. I called and they say they left an estimate via voice mail with an estimate we never received. Their policy is not to send one in writing. Why did they not call and indicate it was going to take 5 months? No idea. They have no evidence they ever sent us an estimate or of anything else. Looking forward to small claims court as this will be a slam dunk. Avoid at all costs. They are working in the stone ages. Who can live without a toilet for 5 months.