H & R Plumbing and Rooter

Bill R.

5 Star service, every time. Rafael is highly knowledgeable, quick to respond, and has always fixed the problem on the first visit. I have used him time and again at my place in Castro Valley which has old plumbing, and he has never let me down. He is my go-to plumber. I will never call anyone else.

Tony M.

I have been using Rafael's plumbing service for nearly 10 years. He and his team has been assisting me with various plumbing issues on my home in Orinda and parents home in Castro Valley and I have always been more than satisfied with his service. A few of these jobs entailed servicing a sump pump, extracting roots from drainage pipes on multiple occasions, installing a sink, faucets, and toilets. Beyond doing a great job, he also explains his activity and recommends next steps to avoid possible issues. I highly recommend him for any plumbing needs!

Ellis B.

I called on a friday morning to see if this plumber could come out and fix a flooding sink. He was there within 40 minutes. He quoted a very good price and said it should take no longer than 30 mins. He started to work on the problem and found out there was a huge grease/ hair/ rust blockage. It took him almost 3 hours to fix the problem, but he did such a great job. He even replaced a few parts free of charge. He cleaned up the garage afterwards and left the place in clean condition and with working pipes. He even offered a 45 day warranty. This guy is great. We will use him again.

Mary P.

Prompt answer to my service request. Explained everything. Respectful, courteous and professional. Prompt followup. I would definitely use H&R again.

Joe K.

I just had Raphael out to work on 3 clogged drains, including two sewer laterals. He arrived on time and did a great job on everything, including the one very difficult lateral.

He offered to run the camera down this drain and then defined exactly where the damage was located--turns out it is in a reasonably accessible location, so when I get it fixed it will be relatively inexpensive (as these things go). He also went the extra effort on the other lateral, snaking it in both directions. Then he unclogged the bathtub which has been 95% clogged for a long time.

3+ hours work and he only charged $250, very reasonable, with a 45 day warranty. I will probably have him back to repair that damaged lateral when I save up a bit of money.

Update
Just had him replace my water heater, a great job, quick and with no fuss, $100 cheaper that the other bid I got from a local plumber. Cheaply enough that I didn't feel too guilty about not doing it myself.

Phylo B.

A quiet early Sunday Morning, we had a ""gusher"" out in the front yard. I called 8 other plumbers and only Rafael promised to come take a look. The cheap valve had broke and was spurting water at the connection into the house. Rafael fixed it in about an hour and charged me a really reasonable rate. A very pleasant man who know his stuff. He explained everything he did and showed me the parts that failed.

I will call H&R from now on!

Jennifer J.

Kind, courteous, and quick... this is how I would describe Rafael of H & R... As a new homeowner, I had no idea who to call when our toilet and tub backed up, so I checked Yelp for local plumbers and read good reviews for H & R. I called at 6:30, Rafael was at my door by 7:00 and he was done about 40 minute later. He didn't charge an outrageous emergency fee, even though it was after usual business hours. He was cheaper than others I saw on Yelp and gave a 45-day guarantee on his services. He also takes credit cards...

Suzanne P.

You know how you always hate to call a plumber, because you think you're going to get ripped off, or it's going to cost you an arm and a leg to get your toilet flowing again? Well, not to worry if you call Raphael. He is quick, honest and does the best job possible for you. We've had him out now twice, because of the roots that are growing into our very old sewer lines. The last time he didn't even charge us, but offered a solution that will take care of our problem once and for all. We had other quotes on doing this, but his reamins the best. He is a pleasure to work with.

Dorothy H.

Rafeal gave me a written quote for work to be done. After he completed the job, another $400 was added to the original price. He said that extra work had to be done. The bottom line is I still have sewer line problems and he had to return twice to ""fix"" the problem. His answer was simply don't use as much tissue and flush twice after each use. I called another plumbing company who took care of the problem. All I can say is ""beware"".

Joseph X.

Called Rafeal and scheduled an appointment for two days later. Didn't show up and didn't call me to reschedule, enough said.