H & R Plumbing and Rooter

Alex B.

I had an issue with my water heater. It needed to be reinforced and reinstalled correctly. Rafael and his crew did everything from the construction and reinforcement work to the plumbing work in lightning speed time. The quality of work was very good. You can tell that these guys are experienced and know exactly what they're doing! Great to deal with, and Rafael himself is exceptionally friendly. He also took the time out to explain all of the details of the job and what exactly was being done. Prices are very reasonable too. I will definitely be calling H & R again if I need any plumbing work done. I would be happy to recommend these guys to anyone I know!

Erika C.

I was so impressed with Rafael and his crew. They came out IMMEDIATELY for both the estimate and the work they did on our water main. We needed a quick turnaround, and they accommodated us with no hassles. The work they did was superb and thorough, down the making the new concrete match the texture of what was around it. Best of all, these were really great guys to work with; very friendly and professional. I will definitely be recommending them.

Gail H.

I've used Rafael's plumbing service for several things at my house - sewer back-up, sink leak, and gas line installation for the fireplace insert. Always pleased. He is an honest, fair and reliable plumber.

Jeff H.

We've had H&R to our house twice since we bought it and are extremely pleased with Rafael and his work. First time was to install a pressure regulator and snake a line; second was for leaks in two different parts of the house. His price is very fair and he is a genuine, honest and professional plumber. He is very pleasant, easy to talk to and wants to ensure the customer is happy with the work. You can tell he cares about his customers. I was impressed by how responsive he is to attend to the request the same day (and if he's delayed or unsure he is available the same day he will keep you updated on his schedule so you won't waste time waiting around like some other plumbers would have you do).

Rafael is very knowledgable and can diagnose problems very quickly and recommend the best solution within budget. He covers a wide service area so be sure to call him for your plumbing needs. You'll be glad you did. Rafael and H&R is our first choice and we highly recommend them to everyone we know.

Keke V.

Called several different plumbers in the area and they all put us on hold and was rude when we asked for help now since it was an emergency. We had a serious water leak from our main water pipeline to our house. When we called H & R Plumbing and Rooter, we talked to Jorge and described to him our situation. He said he would be at our house within the hour. As promised, Jorge and Alvarro showed up to our house within the hour. Once Jorge inspected the problem, we agreed on a reasonable price. Jorge and Alavarro quickly worked on the problem. Both men were very kind and easy to talk to... Worked very hard. We are very pleased with them because they were quick, professional, courteous and attentive to their work. This wasn't an easy job by our standards. But they soon had our house running with water with no problems and no leaks. I would definitely recommend this company and request both gentlemen to fix any problems you might have not to mention everything was done during the weekend. Thank you Jorge, Alvarro and H & R Plumbing and Rooter company!!

Bill M.

We've been using H&R since we bought our house. First time they came and snaked a drain for us it was a late afternoon call and he came over about 6:30 because he said ""I hear kids in the background, I'll come tonight you need your toilet working"". Very reasonable prices, and they work fast. That same drain clogged again the same summer and he came back, cleared it, and would not charge me because he had just done it 2 months ago.

Similar great service when we called him about the toilet at the co-op pre-school. ""This is a school? I'm just leaving a job, I'm coming right now."" He had it cleared and he was out of there in under 30 minutes and school stayed open that day.

These guys are always my first choice.

Christine O.

I called based on Yelp reviews - my general contracter wasn't available. Rafael and his crew came within 15 minutes of the time quoted. They very quickly identified the problem and had it fixed within 45 minutes (including going off to buy a part). I made sure to have their business card and I will certainly call them again for services. Very professional, knowledgable and reasonable. Hire them!

Bill R.

5 Star service, every time. Rafael is highly knowledgeable, quick to respond, and has always fixed the problem on the first visit. I have used him time and again at my place in Castro Valley which has old plumbing, and he has never let me down. He is my go-to plumber. I will never call anyone else.

Tony M.

I have been using Rafael's plumbing service for nearly 10 years. He and his team has been assisting me with various plumbing issues on my home in Orinda and parents home in Castro Valley and I have always been more than satisfied with his service. A few of these jobs entailed servicing a sump pump, extracting roots from drainage pipes on multiple occasions, installing a sink, faucets, and toilets. Beyond doing a great job, he also explains his activity and recommends next steps to avoid possible issues. I highly recommend him for any plumbing needs!

Ellis B.

I called on a friday morning to see if this plumber could come out and fix a flooding sink. He was there within 40 minutes. He quoted a very good price and said it should take no longer than 30 mins. He started to work on the problem and found out there was a huge grease/ hair/ rust blockage. It took him almost 3 hours to fix the problem, but he did such a great job. He even replaced a few parts free of charge. He cleaned up the garage afterwards and left the place in clean condition and with working pipes. He even offered a 45 day warranty. This guy is great. We will use him again.