H & R Plumbing and Rooter

Robert M.

We had a commercial project that needed plumbing to be completed and the folks at H&R plumbing delivered a smooth job and helped stay within budget as quoted. The project included new installs of fixtures, water supply and drain lines within the building. The project went trouble free from beginning to completion. Will definitely call on this group of tradesmen for my next project.

Vincent H.

Rafael is Super responsive for emergency. Repair couple of clogs on 2 different properties on the same day. Will definitely use their service again!

Joanne S.

We are extremely pleased with Raphael's work. He arrived on time, capably diagnosed our problem(s), snaked the pipe and made the needed repairs. He was pleasant, wasted no time and left the area clean. His charge for service was very reasonable. We highly recommend H&R Plumbing and Rooter. Jim & Joanne S.

Susan W.

How long does it take to email an invoice/receipt? I asked twice and it's been more than 3 weeks but nothing so far! I don't see what the problem is unless they have horrible customer service or they are trying to hide their revenues by not issuing receipts. Do you really want to give your business to a company like this?? Also, they are really not open 24/7. I called around 10pm and they didn't have anybody available to send out until the next day.

Ernesto H.

I showed them the video of leak when water heater thermostat went out. They changed there statement and said they need to see the leak because they said it never did leak I. The firstThere was cold water coming out which cold affected joint which caused the pipe to leak out above water heater. I wasn't home when they arrived, the owner of house my 81 mother was there and didn't go down to basement (no stairs). After they replaced $10 thermostat the hot water flowed thru the pipe and leak and water dried. I showed the Plummer the video when the water heater was cold and dripping leaking - 10 seconds. He refused to fix it because he said it is dried and not leaking. I showed him video and explained why it was leaking, but he refused to repair. There was water deposits and rust forming but he said it never leaked ever! I have pictures and videos! Also noticed his son or the other repair person was carrying propane torch when I arrived 20 minutes later and that may have helped with water drying up... what a joke!

Vince G.

Arrived promptly, diagnosed the problem with our toilet, and fixed it quickly with a detailed explanation.

Serviced our tankless water heater.

Courteous on the phone.

Would definitely use them again.

Elizabeth S.

Raphael was great; I called him on a Saturday for an urgent call and he made time to come out to clear the problem. He returned for a more routine issue the following monday; both times, he was prompt, efficient and very helpful. I appreciated the text updates.
He did tell me that there is another ""H and R Plumbing Company"" - I found that out when I tried to call him back the second time and reached the WRONG company; be sure to look for H and R Plumbing and Rooter!! I have found a new plumber!!

JY I.

This business was recommended to us. Unfortunately, a man who has not even identified himself came and was very unprofessional. His unprofessional/rude behavior started with a phone call. I will describe the events of this situation in my review.

Yesterday (11/5/2021) I called several plumbers bc I thought we had a sudden pipe burst where water pressure from faucets were suddenly low and there was a water gushing sound. I turned off the main water valve to prevent potential leakage.

Phone Call #1:
This fellow called back to say he would be arriving 5-10 minutes. I asked who he was since I had called several plumbers that day and everyone seemed to be busy so I left messages. He says, ""Well if you don't know who I am, then forget it!"" He hung up. I looked up his number and found that I had texted him my name and address. I called back and apologized and asked if he could still come and how long before arrival. His responded ""I already told you 5-10 minutes!""

His Visit:
He arrives and I saw him so I opened up the garage and he opened up the county water meter lid under the concrete sidewalk. He said no water was leaking from the main house line to the sewer because the arrow in the meter was not moving. I said I had just turned the water shutoff valve back on. He asked where the ponded water near the stair crawl space came from which is located next our water shutoff valve. I said I don't know. He said it's coming from the irrigation system. I said we don't use it and I've never seen water come out in this area and asked if the water ponding is related to the water gushing sound. He said he did not know. He then comes into the house to look at the water heater and turns off the hot water valve and turns it back on, while in between going outside to look at the county water meter arrow (located below the sidewalk). He said at first that we had a water leak in the hot water line in the house somewhere. Then he proceeded to say he ""fixed"" the problem after observing that the county water meter arrow (located below sidewalk) stopped and moved, corresponding to the turning off and back on of the hot water valve (from the water heater) while my son went inside the house to run water from a faucet.
Basically, the loud water gush sound resolved itself. The unnamed plumber did not repair anything. He just identified that we have an irrigation leakage which was the source of the ponded water near the stair crawl space door, located next to our water shutoff valve.

I then started to ask about our other leak problem which is most likely a separate issue and he rudely says ""I already fixed your problem. I'm not going to charge you so go call somebody else."" I said ""Thank you sir"". His visit was very short (5-10 minutes).

Phone Call #2:
That same evening, I called up more plumbers to try to find out if someone can come out to evaluate the other leakage problem. That evening, I unfortunately ended up calling the same fellow who came to visit us earlier in the day. Neither he or I realized we had the earlier encounter. He recommended calling a leak detection company which was nice of him. I hung up and then he called me back to say hey remember I was there already and I solved your problem. I said thank you. He continued to say ""Why are you wasting other plumber's time call around?"" I said that I was calling about a separate issue. That was the end of conversation.

Text Event:
I texted him to say ""I hope you are not rude to other people"". He texted back saying ""Sorry but you never said thank you."" This is incorrect bc I said thank you in person as well as during phone call #2. He texted again saying ""You are losing about 10 gallons of water a minute."" I checked our EBMUD bill and we are not using a noticeably huge amount of water. In the morning (11/6/21), I found another text that said ""I have the invoice ready. Let me know when you are ready to pick it up."" The unnamed plumber is a bully. I don't know how this vendor has such great reviews when professionalism is not part of their company mission.

JonLea T.

Had issues with the pipes in our shower vibrating as we changed water temperature. After calling H&R, a man named Carlos came within the next 30 minutes and inspected the problem. Was told the cartridge needed to be replaced and gave me an estimate of how much that item would cost. I gave the approval and he left to purchase what was needed from the store. He briefly came back and installed, while at the same time had a good talk with him about Bay Area sports and boxing. It was great that he looked after the customer's need and with good customer service. Highly recommend.

Steve S.

The plumber was fantastic! I had a leak in my toilet and two valves that needed to be replaced under two toilets and a drain that wouldn't drain in my sink. He came early, fixed all those things quickly, and found another leak I didn't know I had. He fixed that also by tightening the main house intake. He wasn't bothered by the mess in our restrooms. The price for everything was reasonable and he was courteous. I would definitely recommend him the next time I need a plumber. His name was Carlos. Thank you Carlos!