H & R Plumbing and Drain Cleaning, Inc

Uli B.

I didn't choose H&R Plumbing but rather our insurance company chose them for us when We reported a leaking toilet and faucet. Having said that, after they came and serviced us, I would totally choose them the next time I had a plumbing issue.

I especially liked the friendly operators on the phone who helped me set up an appointment right away. And then I was super happy with the repair man they sent over. His name was Eli (pronounced ""Elly"") and he was just on top of it. Not only is he a very friendly man, but most of all, he really knows what he does and fixed the plumbing issue right away.

I recommend!

Steve S.

My water heater failed and was starting to leak badly. Eli with H&R came out right on time, was very efficient and friendly and got the job done right. It was definitely not up to code before. He took the time to explain what he needed to do to correct that situation and now I'll shower with a smile on my face.

Louay M.

Very responsive company and arrive on time. The work quality is excellent. Juan-Carlos was very professional and responsible repair man.. He installed two faucets for us very timely and professional. Highly recommend

Jimmie W.

These guys are rip off artists. This company was also recommended to me by my home warranty. About a month and a half ago, I had a sink stoppage. The company advised that the home warranty would not cover the providing of access to the pipe, but if I paid them $200, they would clear the line. Well, needing my kitchen sink, I paid the money. Then, my sink gets clogged again. This time, I also notice that there must be a break in the pipe, as some water is leaking outside the home. Needing to get this situation taken care of and knowing that I need to provide access to fix the complete problem, I independently pay a contractor to tear off a portion of the exterior wall of my home. The home warranty then sends out this same company, and, ironically, the same technician. Here is where my problem began.

First, without even looking at the pipe, or having me put any water through the pipe, so that he see where the leak is located, the guy claims that a nail through the pipe must have caused the leak. Naturally, this is not something the home warranty will cover, but, if I pay him an extra $300, he will repair the pipe.

Furious, and knowing I am about to get ripped off, I dispute his contention and ask him to show me where the leak is located. He then proceeds to show me an area where NO nail could have been placed. Then, I review my home warranty contract, and discovery that they WILL cover the providing of access to the pipe.

BOTTOM LINE, never use this company. They apparently don't like the amount they are paid by the home warranty company, and try to create a situation where the homeowner has to pay them an extra amount. And, they obviously performed a terrible job, since no sink stoppage should occur just a month and a half after it was initially cleared.

Donald O.

H & R Plumbing was sent to us through our home warranty. I called Friday morning and was told to expect their call to confirm a time. When I didn't hear from them, I called and left a message later that afternoon. They called Saturday morning and set a time for Monday morning. The plumber arrived on time. He was pleasant and seems to know what he was doing. He had trouble locating the clean out and wasn't sure the one he found would work for the back of the house, in which case the warranty wouldn't cover his work. Thankfully, things did work and it took less than an hour to clear a clogged drain pipe. Other times when we've had plumbers, they have always cleaned up the mess, This one did not and only offered the advice to wear gloves when we cleaned it since the mess involved sewage. Is this usual? If given the option, I'll ask for another plumber next time.

Richard Y.

I was going through Fidelity National Home Warranty and setup and appointment regarding my clogged up bathroom sink. The first company (who I will not name) came out and couldn't fix the problem. I called Fidelity again to voice my concern about the first company they sent and they then transferred the work order to H&R Plumbing. By then, the clog in my bathroom sink was even worse and backing up with blackish water. So Eli from H&R shows up the next day, takes a look at the sink then goes back to his truck and brings up a bunch of equipment. Within 30 minutes, the clog is now completely gone and the sink drain is the best I have ever seen. Eli changed out the P-trap to a PVC as the old zinc one fully corroded which caused the initial backup. Eli was great and very professional. He covered the entire bottom of the sink with plastic sheets and covered the bathroom floor to avoid any mess, which the first company did not do and I had to clean up afterwards.

R F.

H&R was on time for the call knowledgeable and fixed our kitchen sink quickly. A Great job! We will definitely call them for any future problems.

Brendan H.

This company was recommended to me by my home warranty company after I reported a shower leak. Cautioned by other reviewers, I made sure to read the home warranty contract in advance so I knew what was and wasn't covered. Eli showed up right on time, and warned me in advance that if the leak was in the shower enclosure rather than the pipes, it would not be covered. He did a few tests and sure enough, it was the strainer which is considered part of the enclosure. This is a frequent point of failure so I guess that's why it wasn't covered. Eli cleaned up the mess from his testing and gave me no pressure when I said I would ask a handyman friend to try to fix it first. Seemed like a well-run, honest business throughout the process.

Kevin C.

Hello: I was having troubles with a different company that was providing to me the required sewer lateral inspection now required by East Bay MUD during a real estate transaction. I started over with H & R Plumbing and they were responsive, they set schedules and kept them, they communicated with me throughout the process and last but not least they knew that my sewer lateral would pass inspection which saved me 5 - 6 thousand dollars. All of the work was done in a timely and workmanlike fashion. Thanks H & R.

Kevin P. Clay
REIGN Commercial Real Estate

Arex J.

This company was recommended by my home warranty. We called them to replace a sump pump in basement, which they did just fine. Our next call was no longer on warranty, for a water heater replacement. I think it was a simple job, and their quote was the lowest so I went with them and they got it done. Now I live out in Pacheco, and I called them when our bathroom sink clogged up. The plumber took about two hours, and ended up have to run the snake from a vent in the roof. Even with the extra time, they charged me what they quoted. I think it helped that I told them I had used them several times before.

Anyway, I've been happy with these guys' work. They've been reliable and professional, so I would rate them about 3.5. Good but not exceptional.