H & R Plumbing and Drain Cleaning, Inc

Evonne R.

Terrible Customer Service!!

They were sent to me by my home warranty company. First thing that happened was I could not get an appointment. The lady said ""We do not have any"" Really? Ever? When they did show up with no phone call, I was not there ( previously told her I had to take my daughter to camp at 9:00 ) however I had people at the house doing work and told the lady on the phone that the plumber could go in and I would be there in 8 minutes. I arrived as I said I would just as the plumber pulled off, witnessed by my landscaper. I called the lady and she said she would call him and call me right back. No, I tried to call her. It went to voice mail. Then I got cut off. When she finally called me she said she could not reach him. That he must be at his next job. Really? He couldn't have been more then 5 miles down the road!!

Sam V.

I guess they can get one star for attempting to fix our plumbing problem. They arrived on time for the most part but seemed to tinker around with the bathroom plumbing like a 5 yr old tinkers with his Legos. Thankfully I'm in the process of a full bathroom remodel and thw current workers have fixed the problem. They have a contract with the home warranty programs which I have discovered, are a rip off as well.

Ron C.

Needed my GE water heater fixed as the pilot light would not re-light. H&R came out same day as the call found the problem right away helped me with my warranty call to GE for a part replacement that would be FEDX the next day. They had the correct part with them and did not charge me for a part which is an $80.00 item. When the part arrives I will drop it off at their office. Service above and beyond.

Roscoe C.

Came on time, had to replace faucet and both h/c handles.
Had to order a new setup and come back but right on time again and all fixed.

Always nervous about home warranty contractors but was pleased with this one.

Uli B.

I didn't choose H&R Plumbing but rather our insurance company chose them for us when We reported a leaking toilet and faucet. Having said that, after they came and serviced us, I would totally choose them the next time I had a plumbing issue.

I especially liked the friendly operators on the phone who helped me set up an appointment right away. And then I was super happy with the repair man they sent over. His name was Eli (pronounced ""Elly"") and he was just on top of it. Not only is he a very friendly man, but most of all, he really knows what he does and fixed the plumbing issue right away.

I recommend!

Steve S.

My water heater failed and was starting to leak badly. Eli with H&R came out right on time, was very efficient and friendly and got the job done right. It was definitely not up to code before. He took the time to explain what he needed to do to correct that situation and now I'll shower with a smile on my face.

Louay M.

Very responsive company and arrive on time. The work quality is excellent. Juan-Carlos was very professional and responsible repair man.. He installed two faucets for us very timely and professional. Highly recommend

Jimmie W.

These guys are rip off artists. This company was also recommended to me by my home warranty. About a month and a half ago, I had a sink stoppage. The company advised that the home warranty would not cover the providing of access to the pipe, but if I paid them $200, they would clear the line. Well, needing my kitchen sink, I paid the money. Then, my sink gets clogged again. This time, I also notice that there must be a break in the pipe, as some water is leaking outside the home. Needing to get this situation taken care of and knowing that I need to provide access to fix the complete problem, I independently pay a contractor to tear off a portion of the exterior wall of my home. The home warranty then sends out this same company, and, ironically, the same technician. Here is where my problem began.

First, without even looking at the pipe, or having me put any water through the pipe, so that he see where the leak is located, the guy claims that a nail through the pipe must have caused the leak. Naturally, this is not something the home warranty will cover, but, if I pay him an extra $300, he will repair the pipe.

Furious, and knowing I am about to get ripped off, I dispute his contention and ask him to show me where the leak is located. He then proceeds to show me an area where NO nail could have been placed. Then, I review my home warranty contract, and discovery that they WILL cover the providing of access to the pipe.

BOTTOM LINE, never use this company. They apparently don't like the amount they are paid by the home warranty company, and try to create a situation where the homeowner has to pay them an extra amount. And, they obviously performed a terrible job, since no sink stoppage should occur just a month and a half after it was initially cleared.

Donald O.

H & R Plumbing was sent to us through our home warranty. I called Friday morning and was told to expect their call to confirm a time. When I didn't hear from them, I called and left a message later that afternoon. They called Saturday morning and set a time for Monday morning. The plumber arrived on time. He was pleasant and seems to know what he was doing. He had trouble locating the clean out and wasn't sure the one he found would work for the back of the house, in which case the warranty wouldn't cover his work. Thankfully, things did work and it took less than an hour to clear a clogged drain pipe. Other times when we've had plumbers, they have always cleaned up the mess, This one did not and only offered the advice to wear gloves when we cleaned it since the mess involved sewage. Is this usual? If given the option, I'll ask for another plumber next time.

Richard Y.

I was going through Fidelity National Home Warranty and setup and appointment regarding my clogged up bathroom sink. The first company (who I will not name) came out and couldn't fix the problem. I called Fidelity again to voice my concern about the first company they sent and they then transferred the work order to H&R Plumbing. By then, the clog in my bathroom sink was even worse and backing up with blackish water. So Eli from H&R shows up the next day, takes a look at the sink then goes back to his truck and brings up a bunch of equipment. Within 30 minutes, the clog is now completely gone and the sink drain is the best I have ever seen. Eli changed out the P-trap to a PVC as the old zinc one fully corroded which caused the initial backup. Eli was great and very professional. He covered the entire bottom of the sink with plastic sheets and covered the bathroom floor to avoid any mess, which the first company did not do and I had to clean up afterwards.